Reviews of Boutique Hotel Belle Epoque 3 stars
Gerechtigkeitsgasse 18, Old City of Bern, 3011 Bern, Switzerland
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewLocation
Run down, not very clean, no air conditioning, no refrigerator, no ice, no front desk service after 6pm.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation excellent, staff lovely
Our room wasn't serviced one day, and the hotel bar wasn't open very much
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location of the hotel.
All the rest: 1) The staff was rude and they do not greet the guests... At the check in I had to wait about 15/20 minutes as no one was at the reception, even if I rang the bell a couple of times. When she arrived she didn't even apologise. They do not say "hi" and neither "thank you". 2) It was too hot, the AC is mandatory in summer. There was only one noisy old fan. 3) The room was not very clean. I won't come back to this hotel. I do not recommend it at all.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe bed was large and comfortable, and the bathroom functional, so the essentials were in order. The hotel is situated at the far end of the Old Town, about a 5-minute walk from major sights such as the Cathedral and the Zytgloggeturm. Across the river is the well-known Swiss restaurant Altes Tramdepot, which also offers panoramic views of Bern. A bus stop is located next to the hotel. Bus line 12 runs directly to the Paul Klee Center, while line 10 passes the main railway station, about 1 mile away. Both lines operate frequently and are convenient if you prefer not to walk uphill to the city center.
The property itself is in need of refurbishment. The attic room I stayed in had no real view, only two roof windows, and would likely be hot in summer. During my stay, with cooler night and daytime temperatures, the two fans provided were sufficient to keep the room reasonably comfortable.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNice boutique Hotel, perfect location. Very welcoming Staff.
I thought I made a reservation including Breakfast (by Mistake) and at the Checkout I was requested to pay 21.- CHF for each person per day. This is too much.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation on the main street was excellent, close to all the points of interest. Front desk staff was very helpful. Room was a good size and as advertised. Having an elevator is always a plus !
It was warm during our trip. We were aware there was no air conditioning but the fan provided did very little to move air and the room was very warm. We left the windows open for air movement and to cool off in the evening but given on the main street, there was a lot of traffic/delivery noise. Definitely not an issue with the windows closed.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation, quiet & staff service
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVery central location and lovely spacious and clean room. Weather was very hot outside and yet, upon arrival, the room had two fans going in the bedroom which kept it cool. So grateful! We were able to leave our bags there on the day of our departure, which was extremely helpful. The hotel staff were also very friendly and helpful indeed. Much appreciated.
Thank you very much for your wonderful review. We are delighted to hear that you were satisfied with everything. Our team always strives to ensure our guests feel comfortable and have a pleasant stay. We truly appreciate that you value our efforts. Kind regards Your Belle Epoque Team
Thank you very much for your wonderful review. We are delighted to hear that you were satisfied with everything. Our team always strives to ensure our guests feel comfortable and have a pleasant stay. We truly appreciate that you value ou… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewgreat location & staff really helpful
no air conditioning
Thank you very much for your lovely review. We are delighted to hear that you enjoyed your stay with us and had a pleasant time at our hotel. It is especially rewarding to know that you were happy with our staff – your kind words mean a lot to us. We are sorry about the lack of air conditioning. Unfortunately, due to the historical nature of our building, we are not able to install a system. However, we can always provide a second fan upon request. We hope to welcome you back again soon. Kind regards, Your Belle Epoque Team
Thank you very much for your lovely review. We are delighted to hear that you enjoyed your stay with us and had a pleasant time at our hotel. It is especially rewarding to know that you were happy with our staff – your kind words mean a l… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewWhat a charming hotel! Beautifully decorated and so convenient.
Thank you very much for your excellent review – it means a lot to us and is a great motivation! We are truly delighted that you had a pleasant and enjoyable stay and that you were satisfied with our hotel. We would be happy to welcome you back again soon. Kind regards, Your Belle Epoque Team
Thank you very much for your excellent review – it means a lot to us and is a great motivation! We are truly delighted that you had a pleasant and enjoyable stay and that you were satisfied with our hotel. We would be happy to welcome you… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewPersonnel were very helpful !
Thank you very much for your lovely review – we are delighted to hear that you enjoyed your stay with us and were satisfied with everything. We will gladly share your kind feedback with our team – such comments truly motivate us all! Kind regards Your Belle Epoque Team
Thank you very much for your lovely review – we are delighted to hear that you enjoyed your stay with us and were satisfied with everything. We will gladly share your kind feedback with our team – such comments truly motivate us all! Kind… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBeautiful - very comfy bed. Lovely facility.
It was very warm in the bedroom, even with a fan.
Thank you very much for your lovely review – we are truly happy to hear that you enjoyed your stay with us and were satisfied with your experience. We’re very sorry that it was too warm during your visit. Unfortunately, as our building is historical, we are unable to install air conditioning. We do our best to provide comfort with fans, and we appreciate your understanding. Kind regards, Your Belle Epoque Team
Thank you very much for your lovely review – we are truly happy to hear that you enjoyed your stay with us and were satisfied with your experience. We’re very sorry that it was too warm during your visit. Unfortunately, as our building is … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation is great! Very clean and quiet.
It could have been updated. It feels a bit outdated. No air conditioning so very hot during summer days.
Thank you very much for your review. We’re pleased to hear that you were satisfied with the cleanliness and location of our hotel. Please note that our building is historical, and for this reason, it is not possible to install air conditioning. This information is clearly stated in the room description when booking. We kindly recommend checking the room details in advance to avoid disappointment in the future. Best regards, Your Belle Epoque Team
Thank you very much for your review. We’re pleased to hear that you were satisfied with the cleanliness and location of our hotel. Please note that our building is historical, and for this reason, it is not possible to install air conditi… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe property is charming and very central. The staff is kind and helpful. The reception is open for limited hours but the instructions we received to self check in were perfect. Our room was comfortable and we surely appreciated the floor fan to be able to sleep well in the heat of summer! We also appreciated the Nespresso machine and the coffee pods!
Thank you very much for your wonderful review and for staying with us at Hotel Belle Epoque. We are very pleased to hear that you were satisfied with everything and that you enjoyed your stay. Kind regards, Your Belle Epoque Team
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNice vipe and interior
Staff don't speak English
Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us at Hotel Belle Epoque. Our team speaks several languages, including German, English, French, Italian, Spanish, Portuguese, Turkish, and more. Although not all staff speak perfect English, we have always been able to assist our guests well at check-in and explain everything clearly. In Switzerland – and of course also at our hotel – the main languages are German, French, and Italian. Our team is well prepared to warmly and professionally welcome guests in these languages. Best regards, Your Belle Epoque Team
Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us at Hotel Belle Epoque. Our team speaks several languages, including German, English, French, Italian, Spanish, Portuguese, Turkish, and more. … Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewThe room, beds, and ensuite bath were very clean and comfortable, and the hotel is in a great location with easy access to trams. It has a lift, and we received the thoughtful gifts of fruit and bottled water upon arrival. When I accidentally left something behind that I wanted to get back, a staff member worked with me and mailed it back to me in my country. A value-oriented but excellent hotel with helpful staff!
It wasn't a problem for my stay, but because staff is on duty only until 6 pm, it's best to plan ahead if you need anything or have any questions.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewExcellent location, great breakfast, friendly staff, garage with electric charger
Nothing
Thank you so much for your wonderful review. We are very happy to hear that you were satisfied with everything and that you had a lovely time with us. We already look forward to welcoming you again soon at Hotel Belle Epoque. Warm regards Your Belle Epoque Team
Thank you so much for your wonderful review. We are very happy to hear that you were satisfied with everything and that you had a lovely time with us. We already look forward to welcoming you again soon at Hotel Belle Epoque. Warm regard… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified review