Reviews of BERG & BERG HOTEL - Kerns Self-Check-in
18 Dorfstrasse, 6064 Kerns, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was nice, new and modern, the bed very comfortable. It was well equipped. We missed the freezer in the refrigerator, as during roadtrips we use ice packs to keep our food cool. The room was fancy, also the Japanese toilette in the bathroom, however, there were no place to pack our clothes and towels, not a hook, or a small shelf. So maybe less fancy and more functionality would be good. Otherwise it's probably a Chineese hotel for Asian guests, with all of it's pros and cons.
We had several problems with the hotel. They had a security accident, and I was constantly harassed on WhatsApp to confirm my payment again. Even on our last evening there (I blocked the number several times). It happened on the 8th August, I also wrote to the hotel who confirmed not to do anything. On 28th August I got an info mail and apology from the hotel about the security issue, but they wrote it happened on the 20th August, which is simply not true. Beside that the room was hot but if you open the window it is extrem loud, and we couldn't sleep much. The check-in and check-out also didn't work, we had to wait a lot because there were some other guests who had problems too. Check-out didn't work at all, we had to call, which is not cheap there. The parking is also tricky. You can get a place if you are there early enough, but the places are rather for smaller cars. We won't book it again.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe toilet
Church bells
Dear Jonathan, We are glad to hear that you were pleased with the quality of our amenities. As for the church bells, they contribute to the charming and authentic atmosphere of Kerns, although we understand that they may not be to everyone's liking. We hope that your overall experience at our hotel was pleasant and that you will consider BERG & BERG Hotel for future visits. Many thanks and warm greetings from Kerns, Your team from the BERG & BERG Hotel
Dear Jonathan, We are glad to hear that you were pleased with the quality of our amenities. As for the church bells, they contribute to the charming and authentic atmosphere of Kerns, although we understand that they may not be to everyone… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery quick and easy check-in/out with online pad. Extra clean and modern, comfortable, big room.
Dear Barbara, We are delighted to hear that you appreciated the swift check-in/out process and the cleanliness of our modern and spacious rooms. This is the experience we strive to provide for all our guests at BERG & BERG Hotel - Kerns. Many thanks and warm greetings from Kerns Your team from the BERG & BERG Hotel.
Dear Barbara, We are delighted to hear that you appreciated the swift check-in/out process and the cleanliness of our modern and spacious rooms. This is the experience we strive to provide for all our guests at BERG & BERG Hotel - Kerns. … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLiked this place very much. Stayed here for 3 nights. Ideal location to drive to the hikes between Lucerne and Brienz. I recommend to take a suite with a bath tub in the room. It’s so romantic. The apartment is well equipped and super clean
Breakfast. Nothing wrong with it. It’s just typical continental (19 chf), and I prefer more variety in the options
Dear guest, It's wonderful to hear that you enjoyed your stay and found our location perfect for your hiking adventures. We're delighted that our well-equipped suite contributed to a romantic experience. Your thoughts about our breakfast are noted. We aim to cater to all tastes and preferences, and we appreciate your suggestion for more variety. Many thanks and warm greetings from Kerns, Your team from the BERG & BERG Hotel
Dear guest, It's wonderful to hear that you enjoyed your stay and found our location perfect for your hiking adventures. We're delighted that our well-equipped suite contributed to a romantic experience. Your thoughts about our breakfast… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything is perfect and clean. They have everything in the room coffee machine, hairdryer , iron, fridge and anything you need.
Everything was perfect
Dear Emad, It's delightful to hear that you found everything perfect and clean in your room. We aim to provide all the amenities our guests might need, and it was great to know we succeeded in your case. We're pleased to know we met your expectations and hope to have the pleasure of welcoming you back to the BERG & BERG Hotel in the future. Many thanks and warm greetings from Kerns, Your team from the BERG & BERG Hotel
Dear Emad, It's delightful to hear that you found everything perfect and clean in your room. We aim to provide all the amenities our guests might need, and it was great to know we succeeded in your case. We're pleased to know we met your… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThis place was absolutely brilliant! We had a large double bed that was very comfortable. We had a gorgeous view on the front of the property over looking the church & mountains. The sound proof windows were exceptional, meaning we heard nothing from the street or church bells, enabling a fantastic nights sleep. The bathroom was exceptionally clean and functional, with a toilet that had many features too! The waterfall shower enabled us to start our day fresh. The restaurant downstairs offered brilliant drinks and meals, adding to the convenience of our stay. The parking round the back was also great to have. A great stay and only gutted we didn’t stay longer! We will be back!
Dear Sophie, Your delightful review truly made our day! It's wonderful to hear that you had an enjoyable stay at BERG & BERG Hotel - Kerns and appreciated the comfort of our rooms, the serene views, as well as the convenience of our restaurant and parking facilities. Your kind words only motivate us to provide an even better experience for our guests in the future. We look forward to welcoming you back for a longer stay next time. Many thanks and warm greetings from Kerns, Your team from the BERG & BERG Hotel
Dear Sophie, Your delightful review truly made our day! It's wonderful to hear that you had an enjoyable stay at BERG & BERG Hotel - Kerns and appreciated the comfort of our rooms, the serene views, as well as the convenience of our restau… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewThe room was comfortable and very clean. There was a small kitchenette which was very handy.
The self check-in was a little tricky.
Dear Jennifer, We're glad to hear you found our rooms comfortable and appreciated the convenience of the kitchenette. As for the self-check-in, we understand that it may seem a bit challenging at first. We're always striving to make our guest's stay as enjoyable as possible and your feedback is highly valuable to us. Many thanks and warm greetings from Kerns, Your team from the BERG & BERG Hotel
Dear Jennifer, We're glad to hear you found our rooms comfortable and appreciated the convenience of the kitchenette. As for the self-check-in, we understand that it may seem a bit challenging at first. We're always striving to make our … Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewInternet tv
Check in , although it work. no staff, no AC but there was a fan. Whole hotel was very gadgety didn't like the toilet seat. Basic room too small for two lots of bags. Car parking was a nightmare, as to many cars for the available rooms. Breakfasts were OK but basic.checkout didn't work, so put card in box and left. Wouldn't book ot again
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in May 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe room was huge and spacious, with a kitchen and even a large bathtub. There’s a nice playroom for kids, a short drive to Lucerne, and a supermarket right under the hotel. Although there’s no one at the reception, phone availability is excellent.
There is a church across the street with bells that ring early in the morning, which can be disturbing. Parking spots are very limited compared to the number of rooms, and in the evening there’s often no space available. It’s a pity that breakfast is not included in the price.
Dear Eli Grinberg, Your detailed review paints a vivid picture of your stay at the BERG & BERG Hotel. We're thrilled to hear that our spacious room, kitchen facilities and our children's playroom met your expectations. Our location within easy reach of Lucerne and the convenience of the on-site supermarket are indeed appreciated by many of our guests. We also value our guests' privacy and therefore maintain phone availability to address any immediate needs. We acknowledge your feedback regarding the church bells and the parking situation. We are constantly exploring ways to enhance our guests' experience and your comments certainly contribute to that effort. Lastly, we understand your sentiments about breakfast. We strive to offer competitive rates and sometimes that means certain amenities might not be included. Many thanks and warm greetings from Kerns Your team from the BERG & BERG Hotel
Dear Eli Grinberg, Your detailed review paints a vivid picture of your stay at the BERG & BERG Hotel. We're thrilled to hear that our spacious room, kitchen facilities and our children's playroom met your expectations. Our location withi… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewAll is done through the mobile from booking to checking in to checking out. It was efficient, it is a very modern hotel, on our arrival we had a problem with not having enough beds, we had to ring for assistance as no one was at the hotel but we got extra bedrooms for all our family to have their own beds. The lady on the phone was very helpful and friendly. We had a superior bedroom with kitchen and 2 of our other children had their own rooms. Some rooms come with balcony. Each bedroom have got their own bathroom fully equipped ( the modern toilet with remote control was a big hit), each room has got a coffee machine, slippers offered and dressing gown. I would recommend Berg&Berg hotel and use it again in the future. Available breakfast downstairs, restaurant and baby play area with nanny to look after your children. Sounds unbelievable? But yes this is all offered.
Dear Steve, Your detailed observations about our hotel are truly appreciated. We're thrilled to learn that you enjoyed the modern amenities, the efficient mobile-based system, and the extra bedrooms provided. It's heartening to know that our team could assist you effectively over the phone. We're equally delighted that you found our rooms comfortable, well-equipped, and that our additional offerings such as the breakfast and baby play area added value to your stay. It's always our aim to create a complete and enjoyable experience for our guests. Your recommendation is of utmost value to us. We look forward to welcoming you and your family back at the BERG & BERG Hotel in the future. Many thanks and warm greetings from Kerns Your team from the BERG & BERG Hotel
Dear Steve, Your detailed observations about our hotel are truly appreciated. We're thrilled to learn that you enjoyed the modern amenities, the efficient mobile-based system, and the extra bedrooms provided. It's heartening to know that o… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewGreat location, room design
Had some difficulties during self check in - room was not prepared, had to call to support (land line as the only option is not good because of roaming, better to have WhatsApp option as well as). Another room was provided.
Dear Vasilii, It's pleasing to hear that you found our location and room design praiseworthy. However, we regret to learn about the inconvenience you experienced during the self check-in process. We take your point regarding the modes of communication and appreciate your suggestion. The BERG & BERG Hotel team aims to provide the smoothest possible experience to our guests and your feedback helps us understand areas where we could improve. Many thanks and warm greetings from Kerns, Your team from the BERG & BERG Hotel
Dear Vasilii, It's pleasing to hear that you found our location and room design praiseworthy. However, we regret to learn about the inconvenience you experienced during the self check-in process. We take your point regarding the modes of c… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEverything was good But they kept harrassing me to oah a 2nd time in whatsapp after I already paid through booking website
They have software bugs in their systems
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNetheid, comfort en online check-in en check-out waren uitstekend.
De kerkklok klinkt te hard.
Dear OGUZ, We are glad to hear that you appreciated the cleanliness and comfort of our hotel, and that our online check-in and check-out features met your expectations. Your mention of the church bell's sound is valuable to us, as it contributes to the complete picture of our guest's experience. We hope the charm of Kerns and the overall atmosphere made your stay a memorable one. Many thanks and warm greetings from Kerns Your team from the BERG & BERG Hotel
Dear OGUZ, We are glad to hear that you appreciated the cleanliness and comfort of our hotel, and that our online check-in and check-out features met your expectations. Your mention of the church bell's sound is valuable to us, as it contr… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe decor and space of the apartment was lovely - really nicely designed- would be nice if they had a full length mirror somewhere and there are only 3 seats for the table and this place houses up to 4, so we moved one of the arm chairs.
The pillows are awful so we didn't sleep well and the church bell!! The church bell drove us nuts and was ringing not only on the hour but at other random times- its ridiculous as it rang for ages each time - I must admit, I couldn't wait to leave and it really affected our stay - we all felt the same- even the kids. The apartment is warm but you try to drown the noise out by keeping the windows shut (doesn't work well but better than having windows open!) - there are fans, but it isn't great. Sorry!! Such a shame - you almost have to take the building and move it away from the church,
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLovely comfortable rooms. Excellent quality facilities. A little luxury. In a nice village with a shop right next door and a restaurant/bar attached. Games room was enjoyed by the kids. A few complimentary tokens were recieved which was a nice bonus.
Our room wasn't quite equipped for 4 people (only 3 dining chairs, only 3 coffee cups etc.). Admittedly we didn't raise this though as we were only there for 2 nights so they may have rectified this if we had.
Dear Simon Clayton, Your kind words about our comfortable rooms and quality facilities at BERG & BERG Hotel are greatly appreciated. We're thrilled to hear that you and your family enjoyed your stay and the amenities we offer, including our games room. On the other hand, we regret the oversight regarding the accommodation for the fourth person in your room. Your comfort is our highest priority and we always strive to provide a flawless experience for our guests. We sincerely hope to welcome you back to our hotel in the future and assure you of our commitment to making your next stay even more enjoyable. Many thanks and warm greetings from Kerns, Your team from the BERG & BERG Hotel.
Dear Simon Clayton, Your kind words about our comfortable rooms and quality facilities at BERG & BERG Hotel are greatly appreciated. We're thrilled to hear that you and your family enjoyed your stay and the amenities we offer, including ou… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLovely, modern apartment in a newly refurbished building in the middle of a quiet village. Quality furniture and a huge comfortable bed. Slept very well from day one which is rare. High standard overall. Two balconies in our apartment. Coop next door which was very convenient. Check in efficient, although it didn’t feel this way initially, until I realised that I needed to check in online via link from email received straight after booking. You can open door using your phone or physical card (didn’t work for some reason). Would definitely go back.
Nothing major really… Parking at the hotel is limited. Sometimes we struggled to find space when we returned at the end of the day. However there is a public car park right next to the hotel for “max 3 hours a day”, but no payment machine and none seemed to be checking so we parked there overnight on a few occasions. Other small things like door card not working or empty shower gel/shampoo dispenser, but we use own products anyway. Fancy coffee machine but not enough coffee pods (unless you request daily clean, but we didn’t want to bother the cleaning lady). Couldn’t get same pods from the local Coop or even large Migros in Lucerne, until we found a solution by using Coop own brand 44mm coffee pods in a used, empty aluminium pod shell. It worked perfectly fine.
Dear Anna, Your detailed review is much appreciated. We are pleased to hear that you found our modern apartments, quality furniture, and large comfortable beds to your liking. We're also glad to hear that the check-in process and online door opening system were convenient once familiar. Your feedback about the parking and other minor issues have been noted. We look forward to welcoming you back for another enjoyable stay at the BERG & BERG Hotel. Many thanks and warm greetings from Kerns Your team from the BERG & BERG Hotel
Dear Anna, Your detailed review is much appreciated. We are pleased to hear that you found our modern apartments, quality furniture, and large comfortable beds to your liking. We're also glad to hear that the check-in process and online d… Show more