Unfortunately, our final day ended on an incredibly disappointing note. We were having our own breakfast in what is clearly marked as a communal area—a large space with empty tables on two levels. At approximately 7:30-8:00 AM, a staff member rudely instructed us to move to the beanbag area, where there was only a tiny coffee table. This was highly disrespectful and felt discriminatory, as we are paying guests of the hotel, and the space was for everyone, regardless of whether they purchased the breakfast buffet. Such unprofessional behavior is completely unacceptable and tainted an otherwise pleasant stay.

A review of Ibis Expo Bern: Great location, but a disappointing end to our stay. ​I recently stayed at the Ibis Expo Bern and was impressed by several aspects. The location is a major highlight, with the train station and other public transport conveniently located right next to the hotel. This made it incredibly easy to get around with luggage. The room itself was clean and spacious, and the concierge was consistently professional, kind, and friendly, providing a warm welcome. ​While the stay was mostly positive, I do believe some basic room amenities could be added to enhance the guest experience. A mini-bar fridge and a station with complimentary water, coffee, and tea in the room would be a welcomed improvement.

Stayed in August 2025

Simple but sufficient breakfast if you’re not looking for a large variety. Rooms were large enough & comfortable bed. It’s on a transport line for bus & tram into the old town. Excellent staff at reception.

Stayed in August 2025

Very uncomfortable bed with only one flat pillow, when we asked for another pillow we was told there wasn’t any available as they had already been given to others who had also complained, no kettle or fridge

Location

Stayed in August 2025

No issues.

Thought the location was going to be an issue but the public transport in Bern is excellent. Staff were handy both before and during the stay to provide information as to which trams and buses to use, even early on a Sunday morning.

Stayed in August 2025

I enjoyed staying here , good transport connection , nice breakfast Recommended to others for stay .

Stayed in July 2025

Good location, very clean, comfy bed and nice warm shower.

Stayed in July 2025

Very minor niggles. The USB connections did not work to charge phones. The shower tray has a very small lip which means water easily runs to the bathroom floor. No tea/coffee making in the room. Otherwise though, a nice hotel.

Very clean modern hotel, easily accessed via bus and tram, about 10 mins from train station. Staff were very pleasant.

Stayed in July 2025

The breakfast was very expensive at 20 CHF.

The location was great right next to the public transport links to the city. The room was large and had an excellent view.

Stayed in July 2025

A little expensive and no tea / coffee facilities in the room

Location a little out of town but transport was provided for free.Staff were very helpful.

Stayed in June 2025

Ran out of shampoo and not replaced

Location, clean, quiet, comfortable beds

Stayed in June 2025

The exit ticket for the parking garage did not work

Staff is very friendly and helpful. Rooms are clean. Breakfast is good

Stayed in June 2025

Amenities can be better in terms of coffee, snacks

Location and staffs are really amazing

Stayed in May 2025

The room was clean and neat, staff were very friendly and accommodating, they even told us how to visit the National Equestrian Centre next door. There is a common area with water dispenser and microwave that can be used all day, though it's used for the breakfast buffet in the morning. Very easy to get to and from the city center via bus, and walking distance to a nice park.

Stayed in April 2025

more breakfast choices would be better

dining and tables for group discussion

Stayed in May 2025

no tea and coffee facility inside the room

It was the cheapest we can find for place to sleep as always out first thing in the morning and back late at night. Tram across the hotel was a bonus

Stayed in April 2025

When we reach the hotel, apparently the room assigned in booking.com was too small and there was an error in our booking. The staff told us that they also don't know why this can happen. Nevertheless, we got our room. Also, the toilet is very small and after bathing, you need to aerate it if not it will smell.

The hotel was very close to the tram station so it was very convenient to go to the city centre. It was also within walking distance of Migros so it was very easy for us to get groceries. There is also luggage storage services.

Stayed in December 2024

Great location, close to public transport. Good service.

Stayed in September 2024

location - right where the tram ends very courteous, welcoming, friendly, helpful reception staff breakfast spread ample and good

Stayed in October 2024

Poor breakfast. Wasn't good value for that money.

Parking space on a garage and near the hotel.

Stayed in September 2024

Very comfortable and good location. Breakfast was good as you had a variety to choose from

Stayed in September 2024

Did not try the breakfast because it didn’t look good to us.

Good location. Tram is right outside and runs to the central bus and train stations.

Stayed in September 2024

Lacks character.

Clean and acceptable. The hotel is a regular IBIS and what you would expect. The room was clean so no complaints. No character but this is what IBIS provides. Although outside of central Bern, the tram is very regular and stops right at the hotel. So a really good location for visiting Bern. I felt it was expensive even in an expensive city such as Bern.

Stayed in September 2024

- Good location, next to the tram stop to get into town. - Alternatively walking distance to the town. - Free water from the water machine. - 24 hour secure car parking for 22 CF. - Helpful staff.

Stayed in August 2024

I like our room and how clean it was when I came back at night each day. The breakfast was delicious and location was good for me, not far from downtime which it was what I needed. :D

Stayed in August 2024