Reviews of Bernerhof Swiss Quality Hotel Gstaad 4 stars
Bahnhofstrasse 2, 3780 Gstaad, Switzerland
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location, staff and breakfast
Thank you very much for your visit. We are delighted that you gave our employees a score of 10. Kind regards, Thomas
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLovely hotel more than I expected
They have two types of staff (reception), the very well trained well acting with a fantastic attitude that goes beyond a hotel of the sort and the extremely rude ones who when asking for a connector or inquiring anything, become rather rude and annoyed.
Thank you very much for visiting us at the Bernerhof. I am sorry that not all of our staff were friendly. Best regards Thomas Frei
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNice location and very close to the station.
Our Room was very dark even after opening the curtains due to another building next to us.
Thank you for your visit. The description of your room category states ‘limited view’. We are located in the centre of the village of Gstaad and in the heart of a town or village, where the buildings are compact.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewStaff members were good , location is excellent
Need to improve the ( breakfast ) items like the other Hotel , not too many selection you can choose from, every year the same items.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewIdeally located near Gstaad main station, very friendly staff - I was traveling with my bicycle and the staff went out of their way to make sure the bicycle was safely stored for the night. Also the spa was great, heated pool, sauna and steam room were top notch !
Thank you very much for staying with us at the Bernerhof. We look forward to receiving your great review. I am particularly pleased that you awarded our IT staff a score of 10. Thomas Frei
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewaa
Rooms were too hot
Thank you for visiting us at the Bernerhof and for your positive review. Were the rooms too hot? Did you inform reception? There is a control on the heating that allows you to set your desired temperature. Best regards Thomas Frei
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewBeautiful view, perfect location.
Thanks so much for stopping by Bernerhof.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewBreakfast. Clean. Friendly staff
Mattress too soft.
Thank you for your visit and your review praising our staff. Mattresses: yes, it is true that some guests find the mattresses too soft, while others find them too hard. Best regards Thomas
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in February 2025
Verified reviewReviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThe cleanness
Bed mattress was super hard. It’s impossible to sleep if you have a back issue. 15min too late check out was charged with a 80CHF fee. It’s definitely not worth the money. Rather pay more to have better comfort.
Thank you for staying with us. You requested a late check-out. Our staff informed you that a late check-out would cost CHF 80. You agreed and checked out 1 hour and 15 minutes after the official check-out time. You did not say anything to our staff at check-out. Relax and enjoy the finer things in life. Thomas Frei
Thank you for staying with us. You requested a late check-out. Our staff informed you that a late check-out would cost CHF 80. You agreed and checked out 1 hour and 15 minutes after the official check-out time. You did not say anything to … Show more