Reviews of Hotel Butterfly 3 stars
Bodmenstrasse 21, 3920 Zermatt, Switzerland
Loading
Guests also reviewed these properties:
Palanga, Lithuania
Düsseldorf, Germany
Sandy, United Kingdom
Düsseldorf, Germany
Saint-Martin-le-Beau, France
Burlington, United States
Cavendish, Canada
Nizhny Novgorod, Russia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSuper emplacement: centre de Zermatt mais au calme
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff at breakfast were friendly, accommodating and lovely. They were well versed in allergies and truly lovely.
Staff seemed indifferent when we inquired about early check in, local attractions and use of steam room facilities. Room was quiet, quite warm. No screens led to many bugs in the room. Curtains were torn.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLovely hotel, great location, close to the station.
One of the reception staff was quite rude. Chair outside room was broken.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent
Liked everything about it
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat hotel, we"ve stayed one night at the end of the long trek - it was a great place to finnish our hike!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewcosy hotel very close to the train station. Having checkout until 11 was very convenient.
"hot" breakfast was cold.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room was spacious including the bathroom.
There is no air condition and WiFi was very bad.its so hard for not having a fan or air condition during summer time.
Reviewed: 14 August 2025 · Stayed in May 2025
Verified reviewThe property was located near the train station and was close to shops and restaurants. The staff was awesome and the food was great. Our view of the Matterhorn was perfect!!
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewPerfect view from the balcony and location is not far from the station.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery close to shops, restaurants and the train station. Very cozy beds, clean and great breakfast. Staff were professional and friendly.
The room was advertised as sound proof, but that was a misrepresentation. We could hear all neighbours bathroom routines and every step of the people upstairs.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewExcellent Stay – Pet-Friendly and Convenient Location! Great hotel just a few meters from the main train station, incredibly convenient! We were also happy that they welcomed our pet yorkie to stay with us. A special thanks to Renata at the reception — she was very friendly and super helpful throughout our stay. Much appreciated!
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGood location, just a few hundred meters from the train station. Peaceful with a nice view. Helpful and friendly staff.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLocation
Badly stubbed toe on a door-stop which was in the middle of the entrance hallway in front of closet opening which should not have been there. Reception didn’t acknowledge the guest safety issue stating it was common in Switzerland hotels!!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGreat location
Reviewed: 2 August 2025 · Stayed in May 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThis is a beautiful, quiet hotel, very close to the city, shops, restaurants and the train station. Nice interior, and the room looks luxurious. We had a beautiful room with a flowered balcony. The included breakfast and afternoon tea were delicious. Fantastic experience. We enjoyed a lot.
Nothing