Reviews of Capsule Hotel - Lucerne Old Town
33 Zürichstrasse, 6004 Luzern, Switzerland

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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything is perfect!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI’ve stayed in a few of these type of capsule hotels/hostels across Europe and this was by far the best. Secure lockers, plenty toilets/showers that were cleaned regularly and very nicely decorated. Capsule was comfortable and couldn’t hear anything out with. WiFi worked and although it’s self check in - there was someone about if you had any issues. 10 mins from train station and 5 minute walk to the old town and lake.
No complaints.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI didn’t like having to download an app to access my room, I would have liked the option for a physical card
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe bed was super comfy, temperature perfect. Storage lockers were ideal!
Would’ve been lovely if there were access to laundry facilities
Hi Jessie, We're super happy you found our beds comfy and storage ideal! 😊 Hope to see you again soon. Sincerely, Sophia :)
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation and affordability
Too dark in common areas and the door to the capsule was far too loud when people went in and out. It would be super helpful if it had a soft/quiet close. It woke me up each time people went in and out.
Hello Elisa Jane, We're super happy you found our location perfect and our capsules affordable. 😊 We are super sorry for the lighting issues and the noise from the capsule door. We hope to see you again soon in a quieter capsule location, and please feel free to use the earplugs provided. Sincerely, Sophia :)
Hello Elisa Jane, We're super happy you found our location perfect and our capsules affordable. 😊 We are super sorry for the lighting issues and the noise from the capsule door. We hope to see you again soon in a quieter capsule location, … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLoved the whole concept. Bathrooms are great and all facilities are good. Very clean. We will definitely recommend it.
Lockers were a bit of a pain. It would be great for the new places to have a bigger luggage spot next to your capsule. Also a fridge available would be great but we were well catered for but hated having to harass the staff. Also, some mugs or cups for a cup of tea or coffee as many b people travel with their own. I was next to the door, and it was really noisy with people coming in and out. The other two had silence and were very happy.
Hi Jan, We're super happy to hear you loved our concept and facilities! 😊 We're currently working on improving our locker system, and we appreciate your feedback. On your next visit, please let us know if you prefer a quieter capsule, we'll do our best to accommodate you. Sincerely, Sophia :)
Hi Jan, We're super happy to hear you loved our concept and facilities! 😊 We're currently working on improving our locker system, and we appreciate your feedback. On your next visit, please let us know if you prefer a quieter capsule, we'l… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewSo many to like, can’t list them all. The best hostel for me ever, hands down.
Room door is too heavy, when people enter and exit the door, the door slams very loud, it happens till late at night and early morning. I also do not like male and female toilets at the same floor and so close to each other.
Hello Mei Lian, We're super happy you loved staying with us! 😊 Sorry to hear about the noise from the door and the toilet situation. We'll definitely keep this in mind. We hope you choose to stay with us again! Sincerely, Sophia :)
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewHonestly one of the best sleeps I had in hostels. It's like your private little room. The bathrooms were in excellent conditions.
I think the air con in the capsules can definitely be improved.
Hi Tara, We're thrilled you enjoyed the privacy of our capsules and appreciated our clean bathrooms. 😊 Sorry to hear about the air con in the capsule. Your feedback is highly valuable to us! Sincerely, Sophia :)
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location, great price, backpacker vibe with more secure sleeping.
Not much, a bigger sign to locate it would be better.
Hi Darren, We're thrilled you enjoyed our location and price! 😊 Thanks for the tip about the signage - feedback like yours helps us improve. Hope to see you again soon! Sincerely, Sophia :)
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything! Great location 10m walk from the train station. Backpacker friendly environment with private and secure sleeping, best both worlds. All staff were great, stayed an extra night based on 1st night experience!
Signage on door to property was small and I walked past it trying to find the entrance.
Hi Darren, We're thrilled to hear you enjoyed your stay! 😊 Thanks for the feedback on our signage, we appreciate it. We hope to see you again soon! Sincerely, Sophia :)
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewThe Capsule Hotel was a clean and good value place to stay in Lucerne. The beds were comfortable and the bathrooms were spacious — I never had to wait for a toilet or shower. The location of the hotel is about a 15 minute walk or 5 minute bus ride from the train station.
It was somewhat hard to figure out how to use the key code and/or app for the doors, but once I understood it, it was fine. It was also a bit hard to figure out how to lock/unlock the lockers but two other guests explained it to me. While I was in Lucerne, it was pouring with rain, and my clothes got completely soaked while out. It was difficult to hang my wet clothes to dry because there wasn’t much reserved space for me to use except inside my capsule or in a locker.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewGreat big clean bathrooms.
Too expensive for that kind of hostels. I wish there was a kind of a place to store your check in bag at least. Keeping it outside is not comfortable.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location, very nice and clean bathrooms. Great common spaces. Good value.
Would be improved with some free tea/coffee facilities. Also often ran out of floor mats. Limited space to hang towels/swimmers. Sleeping capsules were very hot at night.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewTee hostel was super clean, good & large storage for luggage. The capsule was super cozy (my first time trying), good space for phone but also hang clothes or towel on the wall. Even though it didn’t have a proper kitchen you could still use kettle and microwave and also their fridge to store your food.
Hello, We're super happy to hear that you enjoyed your first experience in our cozy capsules and found our amenities useful! 😊 We hope to welcome you back soon. Sincerely, Sophia :)
Reviewed: 22 August 2025 · Stayed in August 2025
Verified review