Reviews of Capsule Hotel - Lucerne TheLAB

I very much liked the privacy and how quiet it was. Everything was clean, and the location was convenient.

clean, nice capsule, great location

capsule lock didn’t always work the way it should

The capsule is a very cool concept of hostel. Gives you much more privacy

Nothing

Great location. Organisation and communication was clear, very clean and also quiet. Having your phone as key is a brillant idea. Good stay for solo travelers or travelers on a budget. Not recommended if you turn/move a lot during your sleep

Temperature a bit cold inside facilities and capsule but manageable

Cleanliness, good shower

The capsule when fully close will too warm. Maybe louvre can added to the so the air con can help cool down the capsule. The 2 vent in the capsule isn't powerful enough to cool it.

The location was great

Very noisy. Some of the borders are not really respecting the curfew.

Capsule clean and spacious

No check in procedure Info beforehand, no single one staff available, not possible to store luggage if arrive earlier. No one even available to answer a call. Small toilet/shower place for so many capsule guests.

Bed was comfortable and multiple charging points made for great ease of access not requiring a Swiss adapter.

A water refill tank should be in the bedroom, also a bench would be nice as it’s hard to put on socks and shoes in top capsule. The fridge should be emptied there is a banana nearly fully disintegrated in the fridge.

Online check-in worked like a charm, very comfy capsules and very long too! I could leave my small backpack at my feet and not feel it. Facilities are great too! Double lighting and a plug are in the capsule. It also isolates the sound quite well, I didn't hear a thing at night.

Nothing.

Soooo nice to have your own capsule - more private than a normal hostel!

Nothing

First pod/capsule hostel, dead comfy and super secure in your pod. Enjoyed it, earbuds keep it quiet and the air-conditioning proper sorts you

Kitchen was being done up so slightly less room to socialise but probably better normally. Not that obvious who's staff but people are about and WhatsApp was well speedy

Cheap and cheerful. Was lovely to have my own space when travelling as a group. Very comfy.

Shared toilet facilities didn’t seem to be cleaned regularly but what I experienced was fine. I thought this would be popular with travellers with big bags but the lockers are tiny and a lot of people ended up leaving suitcases/bags outwith the lockers or squeezed them into the pods.

Enjoyable and unique stay. Self-check-in was relatively easy, with provision of codes for doors as well as Bluetooth unlocking of doors. More room than expected inside the capsule, feeling comfortable and spacious. Good sidebar within capsule, including light switches, shelf and socket. Great privacy and ventilation within the capsule. Good bathroom/shower facilities. Kitchen area available (currently under renovation) as well as a common room/work space area.

Lockers were medium in size and suitable for cabin luggage, however they required a lock wire - my ordinary lock on it's own would not fit on. Soundproofing could be improved as some fellow guests arrived late and made some noise. 3 bathroom/showers shared between 16 capsules (when all occupied) - wasn't an issue for me.

Nice environment

The design of the shower (wc, shower, bathroom sink) The staff told me, I have to pay, if I want to use my own laptop in the building: (The dining room and community area were under maintenance, and there was a announcement notice, that we can eat in the “office” instead. You can eat there, but you cannot pull out your laptop.)

Great location, very comfortable and spacious capsules with adequate isolation. I had the best sleep of my trip there.

Check in was stressful with no staff on site. We arrived around 11pm knowing it is self-check in, however one of our capsules showed to be “not ready”, which I suppose was a technical error in the app because the capsule was indeed cleaned and ready. I waited for about half an hour worrying that I’ll be sleeping on the street. I tried to message the property with no luck before requesting my friend to help me call Booking customer service (I only have eSIM for data), then it was fixed; unsure whether it was a coincidence or customer service actually succeeded in reaching the property.