Everything was exceptional! Room, view, location, staff, atmosphere...

Stayed in August 2025

I did encounter a few maintenance issues in my room. There was a noticeable sewage smell initially, which the staff promptly resolved, and the sink wasn’t draining properly. While these issues were addressed, they shouldn’t occur at this price point, especially in a hotel of this standard. Also worth noting: during my stay, the hotel had quite a few families with small children, which made it a bit livelier. If you’re specifically seeking a peaceful, quiet retreat, this might not always be the ideal setting.

I stayed for two nights and overall had a very positive experience. The staff were incredibly friendly and welcoming, taking their time during check-in to show me around and make me feel at home. The interior design of the hotel is beautiful, with a clear attention to detail that really stands out. One of the highlights was the breakfast experience—not only was the food excellent, but the breakfast room offers a stunning view of the Matterhorn, which made each morning memorable.

Stayed in August 2025

A bit of a maze to navigate our ways around once we were inside the buildings. Some switches (the dimming knobs) in the room were not working. No bathroom doors; this has been the trend for many years for high-end resorts - totally not a fan of this design.

Fantastic 5-star resort in Zermatt - amazing experience overall. Upon arriving at Zermatt train station, we were taken to the property by their free EV service. The driver was friendly and gave us suggestions about what to do in the area. There is also a lift next door that takes us down to the ground level of Zermatt town - very convenient. Various welcome drinks were offered at check-in before we were shown our amazing rooms. Breathtaking view of the Matterhorn from the balcony - we could just lounge there all day if we did not have the plan to go up to Gonergrat. Every little thing in the room was carefully thought of and presented. And everywhere around the resort was so fragrant! There are spa and other facilities that we did not have enough time to try. Breakfast was excellent with plenty of selections; the main dishes were a bit small, but that meant we could try many things.

Stayed in July 2025

Nothing much not to like but suggestion to have halal options for at least chicken.

Gorgeous Resort and spacious for a family of 4 with young children. The beds were well thought out. Amazing breakfast and quite superior from European standards. Staff were helpful and accommodating. Spa was great with heated pool overlooking the Matterhorn. They’ve got some great restaurants. Location was great to go directly Sunnega via the lift.

Stayed in July 2025

Location, people, room with a view and the breakfast !

Stayed in June 2025

nil

best..

Stayed in June 2025

Nothing.

Everything was perfect. Good view of Matterhorn. Vibe was welcoming and relaxing. Food selection was superb. Spa (and onsen) was amazing as well. Regret not staying here for more nights.

Stayed in June 2025

a few things fell short of expectations. Prior to our arrival, I reached out to the hotel to arrange something special for my husband’s birthday — perhaps a bottle of wine in the room or another small gesture — but I never received a reply. It was disappointing not to get any acknowledgment or follow-up, especially given the level of service we expected. At check-in, we noticed some inconsistency in service. Another guest was warmly welcomed with drinks, while we were simply handed our keys — no offer, no extra touch. It made our experience feel a bit transactional. Lastly, I was looking forward to taking part in the wellness activities offered, like meditation and yoga. The spa staff told me guests are usually guided to the activity space a few minutes before it starts, but when I showed up for both meditation and yoga, no one was there on either occasion. I ended up missing both sessions and a peaceful part of my morning that I had really been looking forward to. Overall, CERVO is a beautiful place with so much potential. I hope they improve the consistency of their guest service to match the incredible setting and amenities they offer.

CERVO is an absolutely stunning hotel in an unbeatable location in Zermatt. The design is thoughtful and modern while staying true to the mountain spirit, and the views of the Matterhorn (Cervino) are nothing short of magical. Our room was cozy, stylish, and the bed was incredibly comfortable — one of the best sleeps of our trip. Breakfast was a real highlight: everything was super fresh and beautifully presented. I especially loved the small, thoughtful touches like the wellness shots. The variety and quality of the food really stood out.

Stayed in June 2025

Loved everything about it. Perfect location, spacious ski room, gorgeous breakfast, friendly staff, exceptional service, breathtaking views, comfy beds, great spa, superb resturants, the best aprés ski, detailed design, athmosphere, smell. Champagne bar on the ski in (route no 2) is a great add on. Can't wait to visit again. Probably the best ski hotel in Zermatt.

Stayed in March 2025

Very beautiful location and amazing breakfast. Above all, perfect hospitality

Stayed in March 2025

There was no outdoor “swimming pool” as such. It’s a lovely hot very small pool but not suitable to swim in. Definitely need to book restaurants in the town in advance. A shelf in the shower would be useful. The glass soap bottles on the floor felt dodgy! It was pricey but to be expected in the location.

Really quirky property in a lovely location. The room was really unusual. Once navigated (!) the hotel is beautifully appointed. The staff are exceptional. Lovely spa area. Easy access to the town. We found the communication with what’s app really efficient and the complementary transfer from the station was appreciated.

Stayed in February 2025

They need more light in the rooms - the mood lighting is pretty but sometimes you need to be able to see to put on makeup and find things in your bags.

Everything. 10/10

Stayed in February 2025

Absolutely everything

Brilliant

Stayed in February 2025

Leaving 🥲

Everything. Staff go above and beyond. Nothing is too hard. The food is amazing, facilities out of this world and the whole place is so relaxing. Views brilliant, end of ski run with apres drinks. Views of Matterhorn. And you can do yoga, mediation, treatments, massages. This is my second time here. Once in summer. Now in winter. Will definitely go back

Stayed in January 2025

-

Amazing hotel

Stayed in January 2025

Breakfast was served differently than usual.

Amazing location, SPA, Food and Rooms

Stayed in October 2024

Nothing

This is one of the best properties we’ve ever stayed at. The location is stunning, with all rooms, the spa and the restaurants having a perfect view over Zermatt and of the iconic Matterhorn mountain. The room decor was amazing and the room had so many lovely touches such as coffee machines, fridges, Marshall speaker system which added a special touch. The staff were incredibly friendly and extremely helpful for all queries. We loved relaxing at the spa with the amazing infinity hot tub with Matterhorn views. We were not skiing but we loved how the piste literally ends at the hotel. This trip has made us want to come back again and again

Stayed in December 2024

We didn’t like that there was a surcharge of CHF20 for any in-room dining service (in addition to any food order). The food in the restaurant (Bazaar) was not kids friendly. The only kids friendly food was from Madre Nostra; pasta, however we couldn’t be ordering the same for lunch and dinner daily. Hence the comment on very few food options for kids. The family room size was perfect, but perhaps could have some added activities for the kids so that parents can relax and enjoy the stay more, since there was no TV in the room. The electric kettle was faulty and we couldn’t boil any warm water. We called to inform but nobody came to replace it. The hotel could have also provided shuttle services to and from the town, this is especially useful when we have kids traveling with us. We had to walk towards the hotel in the rain during winter and was so cold while walking towards the tunnel (shorter way up from town).

We love the view from our room; the Matterhorn was right in front of us. However, there are 2 unsightly buildings that were blocking the view: Alora and another building. We love how spacious the room was, which was good for our luggage. And we love the heated onsen! Very relaxing to use in winter!

Stayed in December 2024

Maybe just a little pricey

It is the best hotel I have ever stayed at! Amazing breakfast, general comfort, design, the hot pool and cold “lake”, location..

Stayed in November 2024

This hotel is luxury all in one , I have no bad comments our experience there was amazing , a lot of credits to the staff for making our stay even better , they are lovely sooo lovely people they make you feel welcomed everyone is very kind

Stayed in November 2024

Picturesque location in the mountains with easy lift access to the town centre. The staff is friendly and helpful, everything explained efficiently. Calming atmosphere. Beautiful mountain views from balcony and spa pool.

Stayed in November 2024

I’d have to agree that this is the best hotel I’d ever been in Europe. 11/10! The staff went above and beyond, and all the amenities are worth it. Views are out of this world, heaven on earth.

Stayed in November 2024

Could not find fault with this hotel -- it exceeds our expectation in every way. Excellent hotel, location, service, staff, breakfast spread. Enjoyed our stay completely!

Stayed in November 2024

Best hotel I've been in Europe! Hope to come back!

Stayed in October 2024