Vispastrasse 152 / le petit Village, 3920 Zermatt, Switzerland
#65 of 494 hotels in Zermatt
Guests' ChoiceBased on 37 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
8.6
Facilities
9.4
Staff
9.8
Value for money
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 2 February 2025
José
SpainEverything was perfect.
Excellent location and facilities. Also, the hosts were really kind and efficient. The patio was really good for our large dog.
Stayed in February 2025
Reviewed: 3 January 2025
Scott
United StatesBeautiful chalet, comfortable beds, hot tub, sauna, wood-burning fireplace, heated porch overlooking the Matterhorn. Just stunning.
Wonderful 4-bedroom chalet in a convenient location with a great host.
Stayed in December 2024
Reviewed: 15 September 2024
Tonje
NorwayNothing
Amazing Chalet with a view of Matterhorn. Clean and nice, lovely beds.
Stayed in September 2024
Reviewed: 7 July 2024
Andrew
United StatesYou need to take a funicular up to the property. Sometimes you’ll have to wait 5 mins for it.
Very clean, comfortable bed, responsive host. The kitchen is basic but sufficient. It was a very nice stay!
Stayed in July 2024
Reviewed: 30 June 2024
Andreea
GermanyI didn't like that not a single window had insect net. It was kind of difficult to let fresh air get in without any insects. Also I didn't like that the property is located close to the helicopter station and if you're choosing to eat breakfast or drink your coffee in the morning on the balcony, you'll hear the helicopter really loud. But if you're on the inside with windows closed, you can barely hear a thing - they isolate the noise really well. Another thing I didn't like, but maybe this is not the host's responsibility, is that other guests tried two days in a row to get into our apartment in the morning because they were trying to find the laundry room, which was next to us. Luckly we lock the door every night. Maybe more clear explanation to where the laundry room is could have prevented that.
I liked that the studio apartment was very clean and had all the facilities needed for a comfortable stay. The location is separated from the rest of the chalet, we had a quiet space for ourselves. The terrace is spacious and green, we had breakfast and dinner there, it's quite nice as you can get a view of Matterhorn. We were also visited by birds and a squirrel :) The kitchen is very well equipped, so we could cook and eat here some of our meals. We also used the kettle and the coffee machine for hot drinks. The bed is large and comfortable and the sheets were fresh and clean. I appreciate we had fluffy blankets to keep warm at night. You can get easy access to the property with a train like lift (very helpful when you have luggage or sore muscles from hiking) but you can also take the stairs. The host was very helpful, the communication and instructions for the check in and apartment usage were very clear. Also we were unlucky enough to have booked our first day of our stay when flooding occured and Zermatt was closed. The host kept the communication open and announced us when it was safe to check in. I also received a champagne on my birthday and chocolates. We also got some vouchers with discounts to some of Zermatt's top destinations and restaurants.
Stayed in June 2024
Reviewed: 29 April 2024
Mimi
PhilippinesNothing.
Excellent hosts. The room is clean,comfortable, spacious, well provided with toiletries. Fully functional kitchen.
Stayed in April 2024
Reviewed: 4 December 2023
Rancic
SerbiaView from the room was breadtaking. Everyting was perfect. Clean room, quiet neighborhood, friendly staff.
Stayed in December 2023
Reviewed: 27 October 2023
Renee
United KingdomThere is nothing not to like.
Property is well maintained, accessible, have a homely vibe away from home. Anita is superb, very accommodating, he and her husband get out of their way to provide what we need.
Stayed in October 2023
Reviewed: 30 August 2023
Elvis
United Stateswish the jacuzzi could be used later, but understand people next door need to sleepy times
great home great location view excellent
Stayed in August 2023
Reviewed: 28 June 2023
Stephen
Hong KongHost Anita & Andy are friendly & helpful, very enjoyable stay!
Stayed in June 2023
Reviewed: 5 June 2023
Joanna
SingaporeLovely interior, the view was fantastic!
Stayed in June 2023
Reviewed: 26 May 2023
Nivedita
IndiaThe hosts wife ANITA I think was a bit unpleasant. we called to ask her for something & she said and I quote " we are not a hotel, we are air bnb" which was pretty rude, & could have been Told better way
Everything was exceptionally clean and the kitchen and provisions provided were brand new and top class condition
Stayed in May 2023
Reviewed: 21 May 2023
Thuy
SwitzerlandNothing
Very spacious chalet, super comfortable beds, well equipped kitchen, barbecue, terrace and jacuzzi with views on the Matterhorn, 3 bathrooms, taxi from Täsch can stop in front of the elevator that goes to the chalet which is very convenient, we could also store our luggage when we checked-out until we left Zermatt later that day. Around 12-15 minutes walking distance to the station, but there is also a ski bus stop nearby. Very helpful owner, mailed us something we forgot at the chalet afterwards.
Stayed in April 2023
Reviewed: 29 April 2023
Balan
MalaysiaBringing big bags is a challenge , need ramp to doors. E Taxi driver cheated us by bring us to the staircase end and we have to lug our bags down and they did nit help
Spacious , clean and view to matterhorn
Stayed in April 2023
Reviewed: 8 February 2023
Nigel
United KingdomA little more information in the flat about nearest ski bus stop, supermarkets etc
Private sunny terrace, extraordinary funicular lift from street level to the apartment.
Stayed in February 2023
Reviewed: 4 December 2022
Fiekaman
MalaysiaNothing. Probably the stairs from the elevator down to the chalet is a bit of a hastle for my elderly parents, but overall it was an excellent place to stay
Everything about Chalet Ala Casa was perfect!
Stayed in November 2022
Reviewed: 4 November 2022
Lei
Irelandwas a nice stay. you can see Matterhorn in the room. big and clean.
Stayed in November 2022
Reviewed: 3 November 2022
Wing
Hong Kongnil
Chalet is clean and comfortable the view is stunning outdoor jacuzzi and sauna is good the outer seating with heat is nice
Stayed in November 2022
Reviewed: 13 August 2025
Rosemary
United KingdomThere are no comments available for this review
Stayed in August 2025
Reviewed: 26 June 2025
James
United StatesThere are no comments available for this review
Stayed in June 2025
Reviewed: 25 May 2025
Abid
AustraliaThere are no comments available for this review
Stayed in May 2025
Reviewed: 7 October 2024
Tobias
SwitzerlandThere are no comments available for this review
Stayed in October 2024
Reviewed: 24 August 2024
Daniel
SwitzerlandThere are no comments available for this review
Stayed in August 2024
Reviewed: 26 May 2024
Andrei
SwitzerlandThere are no comments available for this review
Stayed in May 2024
Showing 1 – 25
Friedrichshafen, Germany
Gstaad, Switzerland
Fulpmes, Austria
Chemnitz, Germany
Vela Luka, Croatia
South Gate, USA
Brussels, Belgium
Yxnerum, Sweden
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content