5 Untere Mattenstrasse, 3920 Zermatt, Switzerland
#144 of 494 hotels in Zermatt
Guests' ChoiceBased on 239 apartment reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
8.9
Staff
9.0
Value for money
8.4
Free WiFi
9.8
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End of dialog contentReviewed: 27 August 2025
Albert
United StatesGreat place to stay while visiting Zermatt. The kitchen had everything we needed to cook most of our meals during our stay. Location is perfect - just a few minutes walk to the train station and grocery shopping
Stayed in July 2025
Reviewed: 24 August 2025
Soo
MalaysiaThe TV was placed at an awkward angle next to the bed - but nothing we can’t handle I suppose!
Really enjoyed the access to our own garden, the large bathroom, and our own kitchen within the room (with basic supplies like sugar, salt, pepper too!). Ample space in the room, can even fit an additional bed and cot if needed. We were also so glad to have very reasonably priced coin laundry (washer and dryer) right in the premise! Supermarket was just few steps away. Staff at the main hotel block was very friendly, and the luggage storage space was well organised (we had our own little space with lock and key, didnt have to worry about mixing with others). Most sights and access to cable cars were pretty much within walking distance - the entire town is. Best part is it’s right next to the train station! Would recommend anyone to stay here anytime!
Stayed in July 2025
Reviewed: 10 August 2025
Rebecca
New ZealandCouldn’t fault this studio.
Our room was ground floor studio, very clean and tidy. All the staff we interacted with were so friendly and chatty. Location was excellent 5 minutes max to train and a short walk everywhere. Perfect for our 3 night stay, would highly recommend. Bonus was a laundry across the hallway.
Stayed in August 2025
Reviewed: 2 August 2025
Rafal
PolandThe fashionable design prevailed over common sense in one aspect. The apartment had opened bathroom. Completly opened, without any wall. Only a small openwork partition was provided. It did not provide any intimacy. Nobody felt comfortable while taking a shower. It would be OK for a couple, but not for 4 people. I am aware some people may find it very fancy, but I cannot appreciate such a design.
We (a family of 4 adults) spent 2 nights in the loft. It was spacious and comfortable. The apartment was equipped with dishes and cutlery. It was designed with taste and fashion
Stayed in August 2025
Reviewed: 26 July 2025
Yong
HungaryLocation is good near to the station but pick up and drop service in case of customer with big luggage’s
New build facilities and comfortable house
Stayed in July 2025
Reviewed: 20 July 2025
Dave
United KingdomSpacious apartment, variety of cooking sets and utensils, location
Stayed in July 2025
Reviewed: 20 July 2025
Ching
SwitzerlandLocation is a bit noisy, many people passes by throughout the day. As a result we didn’t sleep too well at night.
Had everything we needed, close to everything, staff were very helpful and friendly.
Stayed in July 2025
Reviewed: 15 July 2025
Pankaj
Very close to the Zermatt Railway station - so easy to walk to with luggage (Zermatt is car free). The apartment is beautifully decorated and fully furnished with all necessary white goods. The service staff are pleasant and accommodative of any special/ additional request.
Stayed in July 2025
Reviewed: 10 July 2025
Wing
GermanyThe smoke detector is very sensitive, even the shower steam can trigger the detector.
Great location as it is very close to the train station and main walking street. Apartment is pretty spacious and staff is very helpful. Fully equipped kitchen.
Stayed in July 2025
Reviewed: 3 July 2025
Stephen
United KingdomNothing, it was all good.
Excellent two-roomed apartment. Well-provided kitchen, two TVs, lovely bedroom, small balcony, all within a few minutes walk of station.
Stayed in July 2025
Reviewed: 23 June 2025
Ashish
SwitzerlandNo balcony in my room
Good design of the room
Stayed in June 2025
Reviewed: 21 June 2025
Jessica
United StatesExcellent location, wonderful place, staff was very helpful.
Stayed in June 2025
Reviewed: 21 June 2025
Mesiya
ThailandNo elevator. We got big baggages so It's quite tough.
The room is really beautiful. All cooking equipments are provided.
Stayed in May 2025
Reviewed: 11 June 2025
Susan
United StatesBed was not comfortable
Location was great. Close to the market and train station.
Stayed in May 2025
Reviewed: 14 May 2025
Milda
LithuaniaEverything was perfect!
Perfect location – right next to the train station and the Old Town. The apartment is spacious, cozy, and beautifully decorated down to the smallest detail. The bed was incredibly comfortable, and everything was spotless. It had everything we needed – delicious coffee, a luggage storage room, and even bath salt! The host was very helpful. We would happily come back again and again!
Stayed in May 2025
Reviewed: 9 May 2025
Shabbir
PakistanThe property was a bit small but it was good for 4 people and fun
Good environment and setup. Easy access to bus
Stayed in April 2025
Reviewed: 8 May 2025
Tg
United StatesIt was impossible to get an early check-in, despite multiple requests. It was not possible to get it even 1-2 hours early check-in. So we delayed our trip to get to the facility exactly at the check-in time. I wish I was able to receive an early check-in.
Facility is conveniently located very close to the train station and village. It's situated in a quiet street. And the apartment was very neat, tidy and cozy. Everything we needed for our family's stay was available. The host was very responsive and came to the apartment promptly to check the oven that was not shutting off on first day, and he took care of it by switching off the main switch and getting it checked by a technician the next day.
Stayed in May 2025
Reviewed: 7 May 2025
Joanna
United StatesNo hot water at night
Accesible location and close to all transportation
Stayed in May 2025
Reviewed: 16 April 2025
Jenn
MalaysiaThe apartment is clean and everything is nice. It is very suitable for family or friends to stay. The staffs are friendly and welcoming.
Stayed in April 2025
Reviewed: 1 April 2025
Bettinna
United StatesFantastic location, accommodations and staff!
Stayed in March 2025
Reviewed: 25 March 2025
Abraham
IsraelNo complaints
Clean and modern and stylish with ski village feel. Great location right next to train station and Sunnegga Gondola
Stayed in March 2025
Reviewed: 16 March 2025
Tomaž
SloveniaBecause of the allowed animals in the apartment, carpet was full of some animal hair, consequences of being in socks was bit sad. No droping things on the floor, no bear food walking around and stepping on the bed or sneakers. My dog at home still hate me because of some different smell.
Breakfast and facilities
Stayed in March 2025
Reviewed: 28 February 2025
William
United KingdomIt was too warm, and we had to ask for the heating to be switched off. Unfortunately, when that happened, the bathroom towel rail was also off.
Fantastic apartment, with very comfortable furniture, warmly decorated and equipped! We liked being able to access the hotel facilities, and the location was great, close to the shops and ski lifts. All the staff were very friendly and helpful.
Stayed in February 2025
Reviewed: 6 January 2025
Roimata
New Zealandeveryone is so welcoming and the facilities are enjoyable, and the location is perfect not to far from everything.
Stayed in December 2024
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