Reviews of Chalet Bergheimat Zermatt
Winkelmattenweg 74, 3920 Zermatt, Switzerland

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Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 May 2025 · Stayed in March 2025
Verified reviewfantastic property and location, close to ski lift
no shower products supplied- had to ask - same for toilet paper
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewUnbelievable location with fantastic views of the Matterhorn. It might be worth mentioning that there is a short steep climb up to the chalet if arriving on foot
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewWhat an amazing apartment! We had the studio and it was pretty much a one bedroom, was so clean, so spacious, and not too far from the train station. The view in the backyard was also amazing!Super close to the furi cable car. My only issue with the place was that checkout was at 9am, which is insanely early considering most hotels are 11 or 12 for checkout. They let us stay until 10am in the end, but I still thought that was too early considering the price.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewSuper easy check-in and check-out, close to the ski lift and comfortable ski room. Plus it has all the equipment to cook fondue and raclette.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewEverything was perfect, the rooms, the views, the location, the information…
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewGreat location, amazing view of the Matterhorn. The owner was really helpful and kind
Reviewed: 5 February 2025 · Stayed in January 2025
Verified reviewGreat apartment with a very good view. You can only see the Matterhorn when on the balcony, however it is still a stunning apartment. Very clean. 4-5 minutes walk to the ski lift. 15-20 minutes walk to the centre of town.
Terrible beds, sheets and pillows for an apartment of this price. 4 Cheap hopeless single beds, the type of beds that should be in children's rooms or a cheap boarding school. The 4-5 minutes walk to the ski lift is down/up a very steep hill, it is good exercise, however it is a pain in ski boots with skis. Can't change the hill but they should change the bedding.
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewClean, spacious and had a clear view of the Matterhorn!
There’s a hike up, perhaps not suited for older people
Reviewed: 22 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewFantastic view, modern sleek design & excellent location.
N/A
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 14 November 2024 · Stayed in November 2024
Verified reviewThe view of the matterhorn was exceptional
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewView of the Matterhorn from the three-season porch. Laundry facilities (even if coin operated). Felt a bit like home.
Having to call the host to be told where the keys were being hidden - especially when traveling internationally. It should have just been communicated via email. Having to leave the visitor's fee in a bowl on the counter.
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 September 2024 · Stayed in September 2024
Verified reviewThe apartment was great! The view was fabulous, amazing, fantastic..
When you open the windows for fresh air you get lots of flies and other flying bugs. Since no a/c had to open the windows!! Also if you open the bathroom window too much a cat comes to visit - he's cute, but he is afraid of humans!
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewNice clean with great views
The back door was broken off the hinges and there was no body wash in any of the 3 bathrooms
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewEverything you want to make yourself comfortable
Far from town and requires a long steep walk up
Reviewed: 25 August 2024 · Stayed in August 2024
Verified reviewThe location was magical!