Reviews of Apartment Cristal
Haus Akelei Floor 1 Weististrasse 194, 3920 Zermatt, Switzerland
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewA stylish apartment with excellent modern facilities for self catering. The view was the highlight and we enjoyed relaxing on the balcony with breathtaking views of Matterhorn and Zermatt.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWe had a lovely stay and enjoyed the cute, clean apartment.
We didn’t know the apartment was only accessible via 102 steps, which was a little rough with our suitcases.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewUnbelievable view of Zermatt and the Matterhorn. Well equipped, functional and good vibes.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewBeautiful apartment and the best view of the Matterhorn!
Bed wasn't comfortable and there are many, many stairs to get to the apartment. Make sure you stay more than one day to make it worth it!
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewGreat views of Zermatt and the Matterhorn. Clean and cozy apartment with good decoration. The host is really nice and provided lots of recommendations. The apartment had all amenities and essentials for cooking too. Overall great experience.
The stairs to reach the apartment. There are lots of steps and during winter they are icy and dangerous especially if you're walking with ski boots or carrying heavy baggage.
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewGood location
If you were not a reasonably fit person or had heavy luggage you would struggle to negotiate the very steep staircase.
Reviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewReviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 27 July 2024 · Stayed in May 2024
Verified reviewEverything except for getting to the apartment... The place is perfect with everything you would need for a perfect stay. You can adjust the temperature in the apartment. Kitchen is large and usable (oil, salt and vinegar). There's washing machine and dryer you can use but we couldn't get our clothings to dry completely so we dried in the apartment and it was fine! You could see Matterhorn from the apartment!
The stairs leading to the place but we made it!!
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewVery spacious and well appointed apartment with a wonderful view of the Matterhorn. Great communication and excellent service. Updated decor, kitchen and bathroom.
Whilst it had a great view, it also meant it was a little further away from the centre of town and had flights of stairs with 102 steps to the front door. Also, make sure you have some small change if you want to use the laundry facilities.
Reviewed: 21 June 2024 · Stayed in June 2024
Verified reviewVery comfortable apartment in Zermatt
stairs uphill
Reviewed: 21 June 2024 · Stayed in June 2024
Verified reviewReviewed: 22 November 2023 · Stayed in November 2023
Verified reviewThe view was beautiful, and the room and kitchen were very clean. My stay was comfortable.
Reviewed: 12 August 2023 · Stayed in August 2023
Verified reviewVery clean, host was very accommodating and helped us with anything we might need. Gave lots of good advice and was just very nice and welcoming.
A little walk up to the property but the view in the morning definitely makes up for it.
Reviewed: 11 July 2023 · Stayed in June 2023
Verified reviewMatterhorn view, walking distance to the town center, train station, the location is great. The flat is big, very clean, with a long balcony, and the beds are comfortable. Love the fresh flowers in the flat.
None
Reviewed: 6 July 2023 · Stayed in July 2023
Verified reviewThe apartment was very clean and very comfortable with amazing views. Do not hesitate to reserve this place.
Reviewed: 16 June 2023 · Stayed in June 2023
Verified reviewAbsolutely everything! The apartment was perfect and it’s definitely the best apartment we’ve stayed at. Everything was very clean and spotless, and we loved the decorations as well. The kitchen was well equipped and had everything we needed to prepare a meal. It’s located quite near the town center and the views were also stunning
There were a lot of stairs but it was definitely worth the climb
Reviewed: 18 April 2023 · Stayed in April 2023
Verified reviewThe apartment interior is beautiful, long balcony with Matterhorn view from each room & living room.
Not easy to locate it & lots of steep staircase to climb as it’s at the alps.
Reviewed: 2 March 2023 · Stayed in February 2023
Verified review