Noisily children till late afternoon in the wellness aera

All

Stayed in August 2025

excellent location, friendly staffs

Stayed in July 2025

Overall, the experience was positive. The mountain view, the renovated spa, and the incredibly skilled massage therapist really saved the situation! However, there were some significant drawbacks. There was a clear mismatch between price and quality. The rooms are outdated in style and very small. The reception staff were unfriendly and unprofessional. Everything took them an unreasonably long time to process. We had an issue with loud noise coming from the ventilation in our room, which made it impossible to sleep or relax. The management completely ignored our complaints at first. Only after two days of pressure did they start to respond! We asked to change rooms, but they didn’t have a room available in the same category and demanded an extra payment for the upgrade. That is outrageous and unacceptable, especially considering we had already endured two sleepless nights! Eventually, we were given a better room — but only after a lot of effort on our part. This left us with a very unpleasant aftertaste and disappointment from our stay. It’s disheartening and shows a lack of respect for hotel guests.

Stayed in February 2025

Super nice service, front desk (Tania) and restaurant

Stayed in February 2025

Nothing to mention here

Schoenegg hotel in Zermatt has a unique position offering an unrestricted view of Matterhorn, very comfortable and importantly with a friendly helpful staff - an example of Swiss hospitality. The breakfast is exceptional and the restaurant offers very high quality menu.

Stayed in January 2025

The location is best with perfect view of Matterhorn.

Stayed in December 2024

Very relaxing stay with amazing views from the room.

Stayed in August 2024

Nothing at all.

Staying in this hotel unexpectedly became the highlight of the trip to Switzerland. The view from the room was stunning - from sunrise to sunset, it has the best view in Zermatt. The staff were all very helpful and friendly. Breakfast was great too. We also like the cool entrance to the hotel. It was a superb experience staying there.

Stayed in July 2024

It’s pricey but worth it.

Fantastic location, spectacular views of the Matterhorn from room and restaurant. Great breakfast and dinner. Friendly and helpful staff throughout. Nice electric car to collect and deliver you to the train station. Room was spacious and clean with really comfortable large bed.

Stayed in July 2024

Nothing

The location is fantastic! The view from the restaurant is amazing

Stayed in June 2024

The hotel has outstanding views of Matterhorn. Also the breakfast was phenomenal. The staff is super helpful and always is willing to share a lot of tips about zermatt. Regarding the location, the hotel is just a 2 minutes walk to the Sunnegga Rothorn lifts which make it really convenient if you plan to enjoy the ski station. Finally the hotel provides a shuttle service from/to zermatt train station. Will definitely come back

Stayed in April 2024

A very pleasant hotel, very well situated for the main lift station, very good restaurant and most accomodating staff.

Stayed in March 2024

There was absolutely nothing not to like about our stay.

Right from the time they picked us up from the train station, the experience was nothing short of WOW. The Hotel itself is very well located, right next to the Ski lifts. If you have kids, they'd love the entrance to the hotel, from a tunnel. The facilities and amenities at the property are all very good and efficient. Extra points for the staff who are extremely courteous and always ready to help.

Stayed in April 2024

We loved almost everything about the hotel and our experience. If I had to name one thing, it would be that the hot tubs in the spa area were warm and not hot. However, the lower temperature may be a cultural difference; it was not what we were used to.

The hotel sits high overlooking Zermatt and is close to the Sunnegga lift. It has a traditional, old-school Swiss feel to it--which we really liked. There is an awesome tunnel in the village that leads to a lift for easy access to the hotel. Our room had a great view of the Matterhorn when the weather allowed. The breakfast was delicious and loved by everyone in our family. The linens were cozy and comfortable. The hotel staff serviced our room every day and provided turn-down service at night. The convenient boot room with warmers and locked ski room were much appreciated. The deck provided a great view of the village apres ski. And the cozy bar was a nice final stop in the evenings.

Stayed in March 2024

Elevator is a bit slow and small also used by house-keeping.

Amazing restaurant with high quality food, great service and incredible views of Matterhorn. Hotel staff was super friendly including pickup and drop-off at train station.

Stayed in February 2024

Nothing

Excellent hotel- expensive as relais chateaux hotrls tend to be but felt value for money in that price bracket

Stayed in March 2024

Perfectly located, high quality Swiss style hotel. Super well located for access to the slopes with nice spa amenities for the end of day. Breakfast and Matterhorn views from the dining room were lovely. Great beds.

Stayed in March 2024

Nothing except lack of pool.

Very comfortable hotel, nice bar area. Shame they did not have a pool. Great views from the restaurant across Zermatt.

Stayed in March 2024

Nothing

Cozy, great location, quality at all levels, from staff to the food and service! Warm, welcoming, plus we had a room with a spectacular view, the restaurant as well, the direct access to the ski room was a plus! We will definitely return, maybe in summer to enjoy Zermatt’s beautiful setting and the wide range of activities that it offers!

Stayed in February 2024

- Exceptional breakfast offering- included fresh scrambled eggs and champagne - Easy access to main village through the tunnel and elevator system - Views of the Matterhorn from the deck and breakfast room were remarkable

Stayed in February 2024

No English TV programme

Clean, tidy, good location, good food

Stayed in January 2024

Maybe an indoor swimming pool ?

Room is good size, very clean and comfortable. Breakfast and dinner are both great. Location is excellent. View is fantastic. All the staff was very friendly, helpful and efficient.

Stayed in January 2024

The only negative was that the rooms were very dated and old fashioned.

Great location, dinning, lounge and bar were good. Easy access to slopes via lift system.

Stayed in December 2023

Nothing really

The view from the hotel on a clear day is spectacular. Breakfast was good and the restaurant in the evening was excellent.

Stayed in December 2023