Reviews of Relais & Chateaux Schönegg 4 stars
Wiestistrasse 8, 3920 Zermatt, Switzerland
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewAll
Noisily children till late afternoon in the wellness aera
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewexcellent location, friendly staffs
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 13 April 2025 · Stayed in February 2025
Verified reviewOverall, the experience was positive. The mountain view, the renovated spa, and the incredibly skilled massage therapist really saved the situation! However, there were some significant drawbacks. There was a clear mismatch between price and quality. The rooms are outdated in style and very small. The reception staff were unfriendly and unprofessional. Everything took them an unreasonably long time to process. We had an issue with loud noise coming from the ventilation in our room, which made it impossible to sleep or relax. The management completely ignored our complaints at first. Only after two days of pressure did they start to respond! We asked to change rooms, but they didn’t have a room available in the same category and demanded an extra payment for the upgrade. That is outrageous and unacceptable, especially considering we had already endured two sleepless nights! Eventually, we were given a better room — but only after a lot of effort on our part. This left us with a very unpleasant aftertaste and disappointment from our stay. It’s disheartening and shows a lack of respect for hotel guests.
Dear Diana Thank you for your review. While we appreciate all feedback, we would like to clarify a few points and correct some inaccurate claims. The noise you experienced did not originate from our ventilation system, but from après-ski events at the neighboring hotel. This issue was investigated immediately and addressed directly with you. It affected your stay for one night only and was no longer a concern thereafter. Despite the negative in-room experience that one night, you chose to extend your stay with us. From this, we can reasonably assume that your overall experience at our property was at least satisfactory. In response to your concerns and your extended stay, we offered you a complimentary room change. Due to limited availability in your original category, we upgraded you free of charge—from our most basic category (Double Charme) to our highest (Junior Suite). From our perspective, the service and hospitality we provided differ greatly from the impression given in your review. We would like to emphasize that we take all guest concerns very seriously, but we also believe it is important to present a fair and accurate picture of the situation Best regards from Zermatt Your Schönegg Team
Dear Diana Thank you for your review. While we appreciate all feedback, we would like to clarify a few points and correct some inaccurate claims. The noise you experienced did not originate from our ventilation system, but from après-ski … Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewLocation
Rooms were too hot. We could not sleep at night. Staff called us at 11pm at night to pay local taxes. We had to wake up at 5am next morning. Taxes should be charged at the beginning of the stay. We also booked a taxi. It did not arrive.
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewAmazing location and facilities. The view to Matterhorn is spectacular. Staff is always eager to help, especially Shuara from the reception desk. Will come back!
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewSchoenegg hotel in Zermatt has a unique position offering an unrestricted view of Matterhorn, very comfortable and importantly with a friendly helpful staff - an example of Swiss hospitality. The breakfast is exceptional and the restaurant offers very high quality menu.
Nothing to mention here
Dear Nikolai, Thank you so much for your wonderful review on booking.com. We are delighted to hear that you enjoyed your stay with us at the Schönegg and that you especially appreciated our unique location, the unrestricted view of the Matterhorn, and the Swiss hospitality of our team. Your compliments on our breakfast and the high-quality menu in our restaurant make us particularly proud and motivate us to continue giving our best. We are already looking forward to welcoming you back on your next visit to Zermatt! Best regards from Zermatt, Your Schönegg Team
Dear Nikolai, Thank you so much for your wonderful review on booking.com. We are delighted to hear that you enjoyed your stay with us at the Schönegg and that you especially appreciated our unique location, the unrestricted view of the Ma… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewThe location is best with perfect view of Matterhorn.
Dear Iok Seng, Thank you so much for your fantastic feedback. We are delighted to hear that you appreciated our prime location with its perfect view of the Matterhorn. Your kind words are a wonderful acknowledgment of our daily efforts to provide our guests with an unforgettable experience. We already look forward to welcoming you back during your next stay in Zermatt. Best regards from Zermatt, Your Schönegg Team
Dear Iok Seng, Thank you so much for your fantastic feedback. We are delighted to hear that you appreciated our prime location with its perfect view of the Matterhorn. Your kind words are a wonderful acknowledgment of our daily efforts t… Show more
Reviewed: 11 October 2024 · Stayed in August 2024
Verified reviewReviewed: 8 October 2024 · Stayed in September 2024
Verified reviewThe branding is outstanding. Attention to detail. Interior design was very good. Breakfast was delicious.
The bathroom/shower needs better better steam extraction. The rooms gets extremely humid after one shower. Te dinner was a disappointment. Only the 4-course-menu is worth it (maybe). Most of the other dishes are not up to a restaurant of that level. And extremely over priced.
Dear guest, Thank you for your valuable feedback and for highlighting the aspects of your stay that you enjoyed, such as our branding, attention to detail, and interior design. We are especially pleased that you found our breakfast to be delicious. Regarding your comments about the bathroom, we appreciate your observation about the steam extraction, and we'll take it into consideration for future improvements. We’re also sorry to hear that your dinner experience didn’t fully meet your expectations. Our team strives to offer high-quality cuisine, and while our 4-course menu is often a guest favorite, we take your input about the other dishes seriously as we continually work to refine our offerings. We hope to welcome you again and exceed your expectations on all fronts. Warm regards, Your Schönegg Team
Dear guest, Thank you for your valuable feedback and for highlighting the aspects of your stay that you enjoyed, such as our branding, attention to detail, and interior design. We are especially pleased that you found our breakfast to be d… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewVery relaxing stay with amazing views from the room.
Dear Saurabh Thank you very much for your kind review. We are more than happy to read that you truly enjoyed your stay with us. It would be our pleasure welcoming you back soon! Best regards from Zermatt Your Schönegg Team
Reviewed: 25 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 August 2024 · Stayed in July 2024
Verified reviewStaying in this hotel unexpectedly became the highlight of the trip to Switzerland. The view from the room was stunning - from sunrise to sunset, it has the best view in Zermatt. The staff were all very helpful and friendly. Breakfast was great too. We also like the cool entrance to the hotel. It was a superb experience staying there.
Nothing at all.
Dear Ching Ching Thank you very much for your kind review through booking.com. We are more than thrilled that you truly enjoyed the views, the employees and all the facilites of our hotel. We would be delighted, welcoming you soon again at our hotel! Sunny regards Your Schönegg Team
Dear Ching Ching Thank you very much for your kind review through booking.com. We are more than thrilled that you truly enjoyed the views, the employees and all the facilites of our hotel. We would be delighted, welcoming you soon again a… Show more
Reviewed: 3 August 2024 · Stayed in July 2024
Verified reviewReviewed: 2 August 2024 · Stayed in August 2024
Verified reviewReviewed: 11 July 2024 · Stayed in July 2024
Verified reviewFantastic location, spectacular views of the Matterhorn from room and restaurant. Great breakfast and dinner. Friendly and helpful staff throughout. Nice electric car to collect and deliver you to the train station. Room was spacious and clean with really comfortable large bed.
It’s pricey but worth it.
Dear John Thank you very much for your kind review on booking.com. We are more than delighted to read, that you truly enjoyed your stay with us! It would be a pleasure welcoming you back soon! Your Schönegg Team
Reviewed: 24 June 2024 · Stayed in June 2024
Verified review