Reviews of Hôtel Chalet Royal 3 stars
Route du magrappe 49, 1993 Veysonnaz, Switzerland
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe reservetion and additional stay day was perfect and easy
The room was hot and on the road side with quite o lot of noise during the night
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean, decent as described
EV had 30% battery remaining, the charger outside declined all my credit cards despite the hotel could bill it without problem. I asked the front desk if they can help use a local card and bill me accordingly, and they declined. I had to risk driving back to town with the cars battery draining to zero. Extremely unhelpful.
Good morning to you, dear guest, Thank you for staying with us and for sharing your experience. We are sorry to hear about the inconvenience you encountered while trying to charge your electric vehicle. However, as already explained at the time of your check-out, we would like to clarify that the charging station you used does not belong to the hotel, nor is it managed by our staff. It is, in fact, a public service provided by the Municipality of Veysonnaz and is entirely independent from our establishment. For this reason, we have no control over the provision of the service, nor the possibility to intervene in case of malfunction. Moreover, since it is not a service offered by the hotel, it is technically not possible to charge your booking credit card for its use. That said, we are always happy to assist our guests in getting in touch with external providers when needed, and we truly hope that this issue did not affect the overall quality of your stay. Thank you again for your understanding, and we send you our warmest regards.
Good morning to you, dear guest, Thank you for staying with us and for sharing your experience. We are sorry to hear about the inconvenience you encountered while trying to charge your electric vehicle. However, as already explained at the … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewOutstanding views. (Rooms with a view are worth it)
We are glad we didn’t pay for breakfast. The products are scarce and could be compared to a low cost hotel breakfast.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewClean and comfortable… beautiful views
Wi-Fi was not good in the room
Thank you for your feedback! We're glad to hear that you found the room clean and comfortable, and that you enjoyed the beautiful views. We apologize for the Wi-Fi issue in your room. We are working on improving our internet connection and appreciate your understanding. We hope to welcome you back soon for an even better experience! Best regards,
Thank you for your feedback! We're glad to hear that you found the room clean and comfortable, and that you enjoyed the beautiful views. We apologize for the Wi-Fi issue in your room. We are working on improving our internet connection… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewIt was expensive for the location and service at this time of year. Staff were often not present, there was no bar service. The hotel was massive, without atmosphere and outdated. But otherwise we amused ourselves with lively hikes.
The cost was not balanced with the service.
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThe view is great
Overpriced for low season. Chf 100 for a room that literally faces the road (awful view). Had to upgrade to 150 for a mountain view. Bar and restaurant were closed. Breakfast in another hotel (but close). Unclear during booking if parking is free or at what price. All nearby commerce is closed. To promote the hotel they could just give all people the mountain view for 100 during low season
Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you enjoyed the beautiful mountain view. We understand, however, your concerns regarding pricing and the clarity of certain services during your stay. Our rates are based on room category, and mountain view rooms are priced accordingly. That said, your suggestion about offering upgrades during the low season is a valuable one, and we will certainly take it into consideration for the future. Regarding parking and breakfast, we do our best to make these details visible during the booking process. We will review our communication to ensure everything is clearer for our future guests. We regret that your experience did not fully meet your expectations, and we thank you again for your comments, which help us improve. Best regards,
Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you enjoyed the beautiful mountain view. We understand, however, your concerns regarding pricing and the clarity of certain services during your stay. … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe view is nice, but that’s all
To be honest is the worst hotel or guest house where I stayed for sure not worth to pay that amount of money for it . 1) everything is so old the sofa was broken , bathroom very old. 2)at the bathroom the light was not working all the time I went to the reception and I was socked by the answer “it’s normal” that some time is working after 20 seconda other time is not working .. 3) breakfast very poor 4) you need to pay for the parking place 15CHF even if there was low season (could be an exception to encourage the tourists) 5) For the spa you need to pay extra 20chf per person/hour and is very very small and the sauna it doesn’t feel good was a bit weird 6) Internet is not working , I asked at the reception the only thing that they could so is restart router and after that was working for 1 day and happened again. I rarely leave bad feedback but this hotel needs at least to be renovated if not even change completely the policy
Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Please accept our apologies for the inconveniences you encountered during your stay. We take your comments very seriously. The issues you raised — regarding the condition of the room, the bathroom lighting, internet connectivity, and the quality of breakfast — have been brought to the attention of the relevant departments. The light malfunction in particular does not reflect the standard of service we aim to provide, and we will investigate the situation and review the response you were given at the reception. Regarding the spa and parking fees, we understand your concerns. These services are indeed offered as optional extras, and prices are communicated in advance, but we understand how this may have affected your overall impression. We are continuously working on improving our infrastructure and guest experience, and feedback like yours is invaluable in helping us move in the right direction. We hope you will give us another opportunity in the future to offer you a much more pleasant stay. Kind regards, The Management
Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Please accept our apologies for the inconveniences you encountered during your stay. We… Show more
Reviewed: 13 April 2025 · Stayed in March 2025
Verified reviewBreakfast was awesome
Everything costed extra
Reviewed: 25 March 2025 · Stayed in February 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewVery nice welcome, good value for money, location next to cable car, breakfast, nice and clean room
parking is expensive and no free parking around, can be a problem for a longer stay, bathroom a little bit old but clean, Italian restaurant is ok, maybe need to have more local dishes
Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay, particularly the warm welcome, the value for money, and the convenient location next to the cable car. We are also pleased that you found the room to be clean and the breakfast to your liking. We have noted your comments regarding the parking fees and the bathroom. We understand that parking can be a concern for longer stays. Regarding the Italian restaurant, we appreciate your suggestion to offer more local dishes, and we will certainly take it into consideration to further enhance our dining options. We hope to have the pleasure of welcoming you back soon. Best regards, The Management
Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay, particularly the warm welcome, the value for money, and the convenient location next to the cable car. We are also pleased that you found… Show more
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewNice room with the stunning view (one of the best we've ever had) and a nice spacious balcony. The hotel also has lockers next to the ski lift where you can leave your ski and a separate room for the boots. Also super close to the lift itself, so very convenient for skiing holiday.
Breakfast was the same every day and no veggies. Perhaps it's not common to have a tomato or cucumber for the breakfast in Switzerland, but we would have appreciated it.
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the stunning view from your room and the spacious balcony, as well as the convenient location near the ski lift. We are also pleased that the ski lockers and boot room added to the ease of your skiing holiday. We appreciate your suggestion regarding breakfast. While it is true that certain vegetables are not commonly included in Swiss breakfasts, we understand your preference and will consider offering more variety, including items like tomatoes and cucumbers, in the future. We hope to welcome you back soon for another memorable stay. Best regards, The Management
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the stunning view from your room and the spacious balcony, as well as the convenient location near the ski lift. We are also pleased that … Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewNear the gondola.
You could hear people outside and cars driving by. The curtains in the room were gauze and didn’t block any light. The pillows were lumpy and limp. The ski lockers were dingy and damp. Common areas tired and need refresh.
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you appreciated the hotel's convenient location near the gondola and slopes. However, we regret that certain aspects of your stay did not meet your expectations. We acknowledge your comments about noise levels, the curtains, and the condition of the pillows and ski lockers. Your feedback regarding the common areas is also valuable. We truly appreciate your constructive criticism, as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a more comfortable experience. Best regards, The Management
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you appreciated the hotel's convenient location near the gondola and slopes. However, we regret that certain aspects of your stay did not meet your expectati… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewLocation is excellent
WiFi did not function in the room! Behind the room door, in corridor, and other public spaces it was fine. Ridiculous in 2025
Dear Madam , Thank you for your feedback. We're glad to hear you found the location excellent. However, we are sorry to learn that you found the hotel to be expensive in relation to its condition. We truly appreciate your comments, as they help us focus on areas for improvement. Regarding the WiFi issue, we apologize for the inconvenience. We understand how important connectivity is, and we are already looking into the matter to ensure better coverage in all rooms in the future. We hope to have the opportunity to welcome you back and provide a better experience. Best Regards, The Manegement.
Dear Madam , Thank you for your feedback. We're glad to hear you found the location excellent. However, we are sorry to learn that you found the hotel to be expensive in relation to its condition. We truly appreciate your comments, as … Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewBreakfast was generous
No wifi in the room. Tv connection problems. In the sauna some people go non-textile without asking. Personnel pay no attention to that unfortunately even when noted to them.
Dear Madam, Thank you for your feedback. We are glad you enjoyed the breakfast. However, we sincerely apologize for the issues you encountered with the Wi-Fi, TV connection, and the incident in the sauna. Please be assured that we take your comments seriously. We will ensure that the sauna rules are more strictly enforced and will remind our staff to pay closer attention to this matter. We are committed to improving our services to provide all our guests with a pleasant experience. We look forward to welcoming you again. Kind regards, The Management
Dear Madam, Thank you for your feedback. We are glad you enjoyed the breakfast. However, we sincerely apologize for the issues you encountered with the Wi-Fi, TV connection, and the incident in the sauna. Please be assured that we take yo… Show more