Reviews of Charming and comfortable studio ideally located in Saillon
Route du Centre Thermal, 1913 Saillon, Switzerland
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Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe location. A good base to go for beautiful walks. It was a quiet studio with a sunny balcony. Plenty of space for parking.
The studio was not clean. Upon arrival, I spent an hour cleaning. There was a huge layer of dust. There was mold in the shower curtain. Everywhere in the apartment, there were long black hairs (that obviously weren’t mine). In the bathroom, on the floor, in the cupboard with the pillows. (See photos). Only the kitchen and bed were clean. Very small pillows. Very little storage space. No parasol on the balcony
Good day, Thank you for taking the time to share your experience. I'm glad to hear that you found the location convenient and enjoyed the tranquility, sunny balcony, and ample parking space. I sincerely apologize for the cleanliness issues you encountered during your stay. Please let us know immediately upon arrival in such cases so we can organize a cleaning. Thank you for your understanding. We will also take your suggestions regarding storage space and the lack of a parasol on the balcony into consideration. Your feedback is appreciated and will help us improve our service for future guests. Thank you for helping us to do better. Best regards, Team Coucou&Co
Good day, Thank you for taking the time to share your experience. I'm glad to hear that you found the location convenient and enjoyed the tranquility, sunny balcony, and ample parking space. I sincerely apologize for the cleanliness issue… Show more
Reviewed: 24 July 2023 · Stayed in July 2023
Verified reviewgreat location near thermal waters , modern design, clean
flat itself is very nice but the company that manages this property is not doing very well. unfortunately I have lost my key and it was already past open hour when I’ve discovered the loss. after phone call to the management company they’ve told me that they have no spare key available and I need to wait outside for 2,5 hours till the owner of the property deliver spare key to us. after that they have changed me penalty for 150 Franks!!!!! I understand that I have to replace lost item but they have charged me extra money because neither Managment nor owner have spare key ??? how is that my fault??? It was very unprofessional and really upset me and my daughter
Thank you for your feedback. We are a bit surprised to read this comment considering you lost the key of our apartment. We charge CHF50.- for the lost of the key, the reminder was a compensation for our owner who traveled 5 hours to bring you a spare key (gas is expensive in Switzerland and there is no reason that we take care of it considering you lost the key). Kindly note that this solution avoided you to pay about CHF600.- for an emergency locksmith intervention. It doesn't seem very fair to swap the responsabilities of this matter. Kind regards, Team Coucou&Co
Thank you for your feedback. We are a bit surprised to read this comment considering you lost the key of our apartment. We charge CHF50.- for the lost of the key, the reminder was a compensation for our owner who traveled 5 hours to bring … Show more