Reviews of Hotel Cheminee 3 stars
Matterstrasse 31, 3920 Zermatt, Switzerland

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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast excellent, Location excellent. Staff very good
Tv's old not smart
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewExceptional location and value. Good breakfast. Will stay here again when in Zermatt
Nothing
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff very friendly
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff upon checking in and anytime you passed reception they always greeted you. The location is fantastic just a short walk from the station and main area of the town. Lovely room and great place to stay.
Bedding had quite a few hairs on it and needed a bit of a clean.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFriendly Staff .Good breakfast
No lifts going to 4th floor challenge. River makes lots of noise difficult to get slip.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRoom quite big
Poco flexibles con la hora de check in
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEnjoyed the balcony except the water gushing outside the balcony is a little.loud. walking distance from train station.
No elevator, will struggle if luggage is heavy/ big.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGreat location ,Fantastic breakfast, Management extremely helpful even took us & luggage to the train station Bar service tops We would recommend this hotel to anybody visiting Zermatt
Restaurant closed for lunch & dinner a pity as it has a superb location & outlook.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewFantastic location, great breakfast, great staff, beautiful balconies and spacious rooms.
Pull out bed was a bit hard even with mattress topper and pillows were too flat.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe best part of the hotel is its location , just across from the Blauherd. Besides, the complimentary breakfast is a great delight to start our journey for each day in Zermatt.
None.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewStaff room breakfast all really very nice would recommend 100%
Only the steps but the room made up for it excellent
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewExcellent location
Bathroom in need of a little attention (shower head hook loose) and cobwebs present
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe room had good Ventilation specially when considering it was summer and they gave free drinking water. The location was apt to travel around the town
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewFriendly staff. Clean in room and common areas. Food good. Good location.
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe location was excellent. We had room 17 with a large balcony and view of the Matterhorn. Easy access to rail station and shopping. Liked that the breakfast was included. The pillows were wonderful.
There was a good choice of breakfast foods but the menu didn't vary. The bed was ok.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified review