Reviews of Chesa Valese by Sisters Zermatt 4 stars
Steinmattstrasse 30, 3920 Zermatt, Switzerland

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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewAll perfect
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation. N staff
Nothing
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewService and quality of facilities
Nothing
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt’s a lovely cosy hotel, clean, pretty and well situated. Hard to fault!
Nothing, it was great!
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation and staff service was exceptional.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very nice, Staff very friendly and help- and resourceful. It was a easy walking distance from the train station. The little patio was a nice quiet break from busy Zermatt. Really liked the minibar-included policy.
The price was a bit steep considering the size of the room and no view on the Matterhorn.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewGreat location, comfortable space and beds, lovely breakfast and nice service
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe staff, style, ambiance, ,spa, location. Love waking up with a Matterhorn view! Everything was perfect! The breakfast was also nice. Thank you to Luna & Melani for being so friendly and for answering all our questions.
The hot tub should be open 24/7.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewAmazing super kind, friendly, caring and smiley staff
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEverything. Staff extremely friendly and friendly.
Beautiful. Very clean.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewNice cozy and friendly hotel.
Would help having a fitness or spa for rainy days.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewIt felt like home from the moment we walked into the door. So gracious and helpful.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewGreat location and the staff was superb.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewPlace is exceptionally clean. Roos are spacious and well maintained and comfortable. Breakfast is excellent. Staff is friendly. Place is well wort the cost which is very reasonable.
Nothing.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewWonderful staff, great location, delicious breakfast and tidbits (the cheese platter was enough for dinner). Very nice rooms, clean and comfortable.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewLocation, Staff, Room with view
Pillows were too soft and we needed extra