Reviews of Chez Nous Zermatt 4 stars
69 Riedstrasse Haus Maoli, 3920 Zermatt, Switzerland
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewA beautiful apartment that worked perfectly and looked lovely. It was spotlessly clean, beautifully comfortable and uncrowded while not lacking a single item that we might have needed. The position was excellent for the slopes and for shops and restaurants. The welcome and local advice were really helpful and very quick and friendly.
Reviewed: 10 September 2024 · Stayed in July 2024
Verified reviewthe apartment is amazing, you can have an awesome view just from the balcony and dinning room which is fantastic . definitely worth to live here in Zermatt.
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewThe apartment is clean, comfortable and cosy.
The stairs that lead to the apartment. It is not pleasant if you have big luggage and leg problems.
Reviewed: 16 July 2024 · Stayed in July 2024
Verified reviewReviewed: 6 April 2024 · Stayed in January 2024
Verified reviewReviewed: 24 October 2023 · Stayed in October 2023
Verified reviewHost Lizzie welcomed us on our first day and helped with the check-in and out process. The apartment was larger than we expected, and we appreciated the view of Matterhorn from our balcony :) The kitchen had all the cooking equipment we needed for meal preparation.
Reviewed: 12 October 2023 · Stayed in October 2023
Verified reviewEverything! The apartment was so clean and beautifully furnished. It had everything we needed for a fabulous stay.
Nothing.
Reviewed: 4 June 2023 · Stayed in June 2023
Verified reviewThank you for taking the time to do a review Teerapol - and I am so glad that we were a good base to explore Zermatt from. Best, Lizzie
Reviewed: 31 May 2023 · Stayed in May 2023
Verified reviewLizzie was really helpful with answering queries before our trip and settling us in - we felt very welcome . The house is immaculate , really well finished and Lizzie has thought of everything you could need. A lot of attention to detail and our comfort. Obviously well located with stunning views
nothing
Oh thank you Anna - I am not very good at spotting reviews when they come in so this was a welcome surprise! I hope that the rest of your half term trip went well and thank you for choosing us as part of it and I am so glad you enjoyed Zermatt. Best, Lizzie
Oh thank you Anna - I am not very good at spotting reviews when they come in so this was a welcome surprise! I hope that the rest of your half term trip went well and thank you for choosing us as part of it and I am so glad you enjoyed Zerm… Show more
Reviewed: 18 January 2023 · Stayed in January 2023
Verified reviewThe facilities were excellent and very clean. The apartment had a beautiful view of the Matterhorn and the hosts were extremely attentive.
Reviewed: 26 December 2022 · Stayed in December 2022
Verified reviewReviewed: 26 November 2022 · Stayed in November 2022
Verified reviewThe apartment was cosy and very very clean, we immediately felt at home and comfortable. Kitchen was great, they had filled up the fridge with milk and some drinks upon our arrival - we felt that this touch was super warm! Great view of the Matterhorn from the living room. TV had Netflix, Spotify, and all the latest apps so you'll never get bored of entertainment.
None!
Hello Candice Thank you so much for taking the time to do a review - much appreciated by me and other guests who want to know what the real experience of staying with us has been for other travellers. Hope that you are all safely back home and thank you for choosing us as your base to explore Zermatt from - I was so pleased that you had such great weather! Best wishes for the rest of 2022, Lizzie
Hello Candice Thank you so much for taking the time to do a review - much appreciated by me and other guests who want to know what the real experience of staying with us has been for other travellers. Hope that you are all safely back hom… Show more
Reviewed: 17 October 2022 · Stayed in September 2022
Verified review