Reviews of Consum Boutique Hotel 4 stars
Rheingasse 19, Old Town Kleinbasel, 4058 Basel, Switzerland
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewA lovely traditional apartment in a quieter place but still around the corner from the central area. Clean and tidy with everything we needed. Nice bottle of wine as a welcome too!
Nothing
Dear Charlotte Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the charm of our traditional apartment and that its quiet location, just steps away from the center, was perfect for your stay. It’s also lovely to know that the welcome wine and all the little details made you feel at home. We truly appreciate your kind words and would be very happy to welcome you back whenever your travels bring you to Basel again. Best Regards Sarah Barreto Reception
Dear Charlotte Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the charm of our traditional apartment and that its quiet location, just steps away from the center, was perfect for your stay. It’s also lovel… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewSo kind and helpful staff - just wonderful service.
Red wine poring out of a tap in the wall?
Dear Mr. Rankovic, Thank you so much for your outstanding review and the perfect 10/10 in every category, we truly appreciate it! We’re especially happy to hear that you experienced our team as “so kind and helpful” and our service as “just wonderful.” Feedback like yours is exactly what motivates us to keep creating memorable stays for our guests. We’d be thrilled to welcome you back to Basel again soon. Warm regards from the Rhine, Sarah Barreto Reception
Dear Mr. Rankovic, Thank you so much for your outstanding review and the perfect 10/10 in every category, we truly appreciate it! We’re especially happy to hear that you experienced our team as “so kind and helpful” and our service as “… Show more
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewNice and clean room. The location is very good - walking distance to sights and museums.
Cannot think of anything
Dear Emi Thank you for your amazing review! We are so glad to hear that you enjoyed your stay at Hotel Krafft Basel. Your feedback means a lot to us and encourages our team to keep providing top-notch service. We would love to welcome you back soon! Best regards, Nataniel Bellakovics Hotel Krafft & Consum Boutique Hotel Basel
Dear Emi Thank you for your amazing review! We are so glad to hear that you enjoyed your stay at Hotel Krafft Basel. Your feedback means a lot to us and encourages our team to keep providing top-notch service. We would love to welcome you … Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewLocation was close to old town centre.
The rooms we had were not as advertised. Floors were very squeaky and the room layout was odd.
Dear Linda, Thank you for sharing your feedback with us. We’re very happy to hear that you appreciated our central location near the old town and that our team left a positive impression on you. It's always great to know when our staff's efforts are recognized! At the same time, we regret that the room did not meet your expectations. We understand how disappointing it can be when the layout or features differ from what was anticipated. We also apologize for the inconvenience caused by the creaky floors, as a historic building, some rooms can have quirks, and we’re continually working on improvements while preserving the hotel’s charm. Your feedback is very important to us, and we would love the opportunity to offer you a more suitable room on a future visit. Please don’t hesitate to reach out directly, we’ll do our best to ensure your next stay is more comfortable. Warm regards from Basel, Sarah Barreto Hotel Krafft and Consum Boutique Hotel
Dear Linda, Thank you for sharing your feedback with us. We’re very happy to hear that you appreciated our central location near the old town and that our team left a positive impression on you. It's always great to know when our staff… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewPerfect location, staff super friendly and beautiful room.
Nothing
Reviewed: 19 May 2025 · Stayed in March 2025
Verified reviewReviewed: 9 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewVery friendly helpful staff Great location Enjoyed the wine bar
Dear Jayne Thank you so much for your wonderful review and kind words! We’re delighted to hear that you enjoyed your stay with us and truly appreciate your compliments about our friendly team, the great location, and our wine bar. Your feedback is a great motivation for our entire team to continue doing what we love providing warm and genuine hospitality. It was a pleasure having you with us, and we sincerely hope to welcome you back to Hotel Krafft Basel soon! Warm regards, Sarah Barreto Hotel Krafft and Consum Boutique Hotel
Dear Jayne Thank you so much for your wonderful review and kind words! We’re delighted to hear that you enjoyed your stay with us and truly appreciate your compliments about our friendly team, the great location, and our wine bar. Your feed… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewNo coffee or tea in room.
Dear Colby, Thank you very much for your review and for taking the time to share your feedback. We’re delighted to hear that you especially appreciated the friendliness of our staff and the comfort of your room. At the same time, we’re sorry to learn that you missed having coffee or tea-making facilities in the room. While our rooms do not include coffee or tea stations by default, we are always happy to provide a kettle and supplies upon request. We will make sure to communicate this more clearly in the future, and we appreciate your input. We hope to welcome you back to Hotel Krafft Basel again soon and next time, with a warm cup of coffee or tea ready for you. Best regards Sarah Barreto Hotel Krafft and Consum Boutique Hotel
Dear Colby, Thank you very much for your review and for taking the time to share your feedback. We’re delighted to hear that you especially appreciated the friendliness of our staff and the comfort of your room. At the same time, we’re sorr… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewComfortable room Location
All good
Dear John, Thank you for your review! We're glad to hear you enjoyed the comfortable room and our excellent location. We appreciate your feedback regarding cleanliness, facilities, and value for money — it's helpful as we strive to improve. Your kind words are a great motivation for our team. We hope to welcome you back again soon! Sarah Hotel Krafft & Consum Boutique Hotel
Dear John, Thank you for your review! We're glad to hear you enjoyed the comfortable room and our excellent location. We appreciate your feedback regarding cleanliness, facilities, and value for money — it's helpful as we strive to … Show more
Reviewed: 16 March 2025 · Stayed in February 2025
Verified reviewI loved everything about it, the location, the staff the decor the food, the bed, everything was excellent!
Dear Maria Katharina Thank you so much for your wonderful feedback! We're thrilled to hear you had an amazing stay and enjoyed everything. We look forward to welcoming you again soon! Best regards, Jasmin & the Consum Boutique Hotel team
Dear Maria Katharina Thank you so much for your wonderful feedback! We're thrilled to hear you had an amazing stay and enjoyed everything. We look forward to welcoming you again soon! Best regards, Jasmin & the Consum Boutique Hotel… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewVery central , good rooms & excellent service & friendly staff . Close to the tram.
Access is a bit of a pain if you have big bags .
Dear Savita, thank you so much for your kind feedback. We appreciate it a lot that you had a pleasant stay with us. Best wishes from the Rhein, Laura and the Krafft Team
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in December 2024
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewNice, big apartment. Very good breakfast, friendly staff
A bit too soft mattress
Dear Dorota Thank you very much for taking the time to give us such nice feedback. We are very pleased that you enjoyed your stay and hope that we can welcome you back soon! Best regards directly from the rhine Nataniel Bellakovics Reception
Dear Dorota Thank you very much for taking the time to give us such nice feedback. We are very pleased that you enjoyed your stay and hope that we can welcome you back soon! Best regards directly from the rhine Nataniel Bellakovics Recep… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified review