Reviews of Crystal Hotel superior 4 stars
Via Traunter Plazzas 1, 7500 St. Moritz, Switzerland
#17 of 167 hotels in St. Moritz
Guests' ChoiceReview score
Based on 248 hotel reviews
8.8Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.5
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Facilities
8.7
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Staff
9.5
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Value for money
8.3
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Free WiFi
8.3
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Reviewed: 28 August 2025
Popa
Romania81 reviews13 helpful votes10“Perfect”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
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Hotel in the center, perfect value for money. impeccable cleanliness, 100% staff, varied and tasty breakfast. A delight and maximum relaxation. It's a pleasure to come back. Congratulations!
Stayed in August 2025
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Reviewed: 24 August 2025
Alison
Switzerland21 reviews10“Classic Swiss hotel decor, clean, great breakfast and exceptional service from everyone there.”- • Leisure trip
- • Family with young children
- • Single Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Classic Swiss hotel, clean, simple but good breakfast, service exceptional.
Stayed in August 2025
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Reviewed: 21 August 2025
Frederick
United Kingdom4 reviews10“Incredibly courteous, professional and welcoming staff whom made are stay enjoyable.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
The staff were so welcoming and helpful which is hard to find in St Moritz.
Stayed in August 2025
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Reviewed: 17 August 2025
David
Ireland7 reviews9.0“Great hotel”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Nice room, complimentary mini bar
Stayed in August 2025
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Reviewed: 13 August 2025
Karen
United Kingdom12 reviews7 helpful votes9.0“Fab”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
No air on, room was too hot and couldn’t sleep.
Lovely hotel, great location, friendly helpful staff, great breakfast
Stayed in August 2025
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Reviewed: 13 August 2025
Karen
United Kingdom12 reviews7 helpful votes9.0“Fab”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
No air con & couldn’t sleep because too hot!
Lovely hotel, great location, helpful friendly staff
Stayed in August 2025
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Reviewed: 12 August 2025
Sanja
Slovenia6 reviews1 helpful vote8.0Very good- • Business trip
- • Solo traveller
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Furniture in room outdated
Great location, friendly staff, good breakfast
Stayed in August 2025
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Reviewed: 10 August 2025
Osprey
United States75 reviews15 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Location and staff are the best.
Stayed in August 2025
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Reviewed: 7 July 2025
Abdullah
Switzerland9 reviews2 helpful votes8.0“It was avery good experience in saint moritz”- • Leisure trip
- • Couple
- • Suite
- • Stayed 2 nights
- • Submitted via mobile
The mattress wasn’t comfortable at all. It was two single beds joined together not a king size bed.
It was a very nice vacation, the reception staff were amazing.
Stayed in July 2025
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Reviewed: 6 July 2025
Elsajed
Albania9 reviews9.0“Great place to stay”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
We used the hotel’s valet service, and unfortunately, during the time our car was parked in their garage, a minor scratch occurred. The valet team (presumably responsible) refused to accept fault, even though it was clear the damage happened while the vehicle was in their care. They also refused to provide any formal documentation of the process. We didn’t have the time to spend hours waiting for police reports and an investigation. To avoid such complications, it’s best to either park alongside the valet staff and document the car’s condition together or ask for self-parking
Hygiene, restaurant, staff
Stayed in July 2025
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Reviewed: 27 June 2025
Michael
United States16 reviews2 helpful votes10“Great Hotel in Great Location”- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 2 nights
Nothing to add
Wonderful hotel in the heart of St. Moritz. Staff was friendly, the two room suite provided ample space for a large family or small group.
Stayed in June 2025
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Reviewed: 15 June 2025
Charlotte
United Kingdom3 reviews9.0“Great stay in a perfect location”- • Business trip
- • Solo traveller
- • Junior Suite
- • Stayed 7 nights
- • Submitted via mobile
Spa facilities are a little limited.
The hotel is immaculately clean with a perfect location. Bus stops are right outside of the front door and the shuttle to and from the train station is super helpful. The staff were all so friendly and couldn’t have done more for me. Julien and Francesco at reception were great with recommendations and Carola helped me plan sightseeing and hiking. It was always lovely to see Luca and Davide in the restaurant at the start and end of every day who even remembered my coffee order every morning!
Stayed in June 2025
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Reviewed: 24 May 2025
Lina
Indonesia32 reviews7 helpful votes8.0“Nice place to stay near city center”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
The hotel provided complimentary shuttle to the train station
Stayed in March 2025
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Reviewed: 21 March 2025
Ricardo
United States3 reviews10“Best place to stay in St. Moritz if you skiing and comfort are your top priority.”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 6 nights
- • Submitted via mobile
We had a great stay at Crystal Hotel. We were steps away from the funicular to Chantarella and the ski rental shop were also next door, which made our skiing trip wonderful. At Crystal hotel, Lea, Filippa and Elisa offered amazing service and made our stay extremely comfortable. Our room was very comfortable and we will plan on staying here again for our spring break next year. I highly recommend this hotel.
Stayed in March 2025
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Reviewed: 16 March 2025
Serge
United States4 reviews10“Would definitely stay again”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 5 nights
- • Submitted via mobile
Convenient location, especially for skiing Staff incredibly helpful & friendly
Stayed in March 2025
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Reviewed: 11 March 2025
Francesca
United States4 reviews1 helpful vote10“Great experience”- • Leisure trip
- • Group
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
The staff was very friendly and the location was great! The hotel restaurant Grissini was very good as well. We really enjoyed our stay, thank you!
Stayed in March 2025
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Reviewed: 7 March 2025
Luciena
United Arab Emirates14 reviews9.0“Very cute hotel in the centre of StMoritz with great service”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 4 nights
- • Submitted via mobile
Breakfast is till 10.15 and they start to remove everything sharply at this time in front of you. The variety could be better though all necessary stuff is there
Location in the heart of city and 2 min from ski lift. Stuff is nice and helpful.. Service is twice per day and always in time.. Bed, pillows are very comfortable and soft, room a bit small but cosy. Sauna and steaming are quite nice. Transfer from/ to railway station.
Stayed in March 2025
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Reviewed: 9 February 2025
Alain
Switzerland10 reviews9.0“Ideal stay for a long weekend”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
Very pleasant stay. Great location right in the center. Parking.
Stayed in February 2025
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Reviewed: 27 January 2025
Martyn
United Kingdom25 reviews1 helpful vote10“definitely use this hotel on each St Moritz visit”- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 3 nights
nothing
hotel excellent value for money plus all staff exceedingly helpful and friendly
Stayed in January 2025
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Reviewed: 17 January 2025
Kyongha
South Korea43 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Classic Double Room
- • Stayed 3 nights
- • Submitted via mobile
location
Stayed in January 2025
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Reviewed: 13 January 2025
Suzypoos
Australia32 reviews1 helpful vote9.0“It was convenient, comfortable and clean and the staff were very friendly.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Suggest an update of the decor and install walk-in showers rather than shower over bath option which is not user-friendly when the taps come off so easily. Suggest less furniture in the double superior room as it feels cramped. Brewed coffee needs to be with fresh beans instead of old filter variety. Otherwise, enjoyed our stay
Location was ideal in the centre of town. Exceptionally clean and the staff were both friendly and helpful. Bedding was soft and comfortable. The breakfast was delicious with wide variety of options. Courtesy transfer with our luggage was helpful on the morning of departure when it was -16 degrees and freezing to walk.
Stayed in January 2025
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Reviewed: 11 January 2025
Webster
Australia1 review10Exceptional- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Central location. Early check in was available. Free shuttle to the train station
Stayed in January 2025
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Reviewed: 10 January 2025
Goran
Serbia13 reviews9.0“Very pleasant stay”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 4 nights
- • Submitted via mobile
Lack of activities.
Location, helpful staff.
Stayed in January 2025
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Reviewed: 26 December 2024
Arjun
United Kingdom14 reviews5 helpful votes10“Best value in St Moritz”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 7 nights
- • Submitted via mobile
Lack of a pool or hot tub. Much needed after a long day skiing.
Location is spectacular. Staff are incredible. Bathrooms in the rooms are very well appointed.
Stayed in December 2024
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