Reviews of Deltapark Vitalresort**** 4 stars
Deltaweg 29, Gwatt, 3645 Thun, Switzerland
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in May 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery nice location in a quiet village by the lake, nice indoor pool with salt water, comfortable beds and sufficiently big room. Friendly and helpful staff, any issues arising are dealt with pretty quickly. Sufficient parking space, a lot to see in the surrounding area. We particularly enjoyed the "beverages station" in the corridor where you could get nice coffee and cold water 24/7.
Spa shuttle was not working for couple of days and given quite hot weather, for a person with limited ability it was inconvenient, although it is indeed a minor point.
Dear Guest Thank you very much for your stay at the Deltapark Vitalresort and for sharing your impressions. We are delighted that you enjoyed the quiet lakeside location, the indoor saltwater pool, the comfortable beds, and the friendly and helpful service provided by our staff. It is also a pleasure to read that you appreciated the beverage stations on the corridors as a 24/7 refreshment option. At the same time, we regret the inconvenience caused by the temporary interruption of the spa shuttle. Due to the special geographical layout of our buildings, the wellness area is located in a separate section, and the shuttle normally ensures a comfortable connection. We understand that in hot weather this may have been particularly inconvenient, especially for guests with limited mobility, and we apologise for this. We very much value your feedback and hope to welcome you back to Lake Thun soon, where we will be glad to offer you another relaxing experience. Best regards DELTAPARK VITALRESORT Rudolf Rath Vice Director E-Mail: rudolf.rath@deltapark.ch
Dear Guest Thank you very much for your stay at the Deltapark Vitalresort and for sharing your impressions. We are delighted that you enjoyed the quiet lakeside location, the indoor saltwater pool, the comfortable beds, and the friendly an… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewFood at the restaurants was fabulous. Lovely breakfast in the morning. Rooms were wonderful and smelled like a spa. The spa was also top notch. Property sits right on the lake so it was a great location. They provided us with a bus pass making it easy to get around.
So far this was the priciest hotel on our journey through Europe
Dear Rebecca Thank you very much for your visit to Deltapark Vitalresort and for sharing your kind feedback. We are delighted to read that you enjoyed our lakeside location, the relaxing atmosphere in the rooms, the quality of our culinary offerings, and our spa facilities. It’s also a pleasure to know that you appreciated the included local transport pass – we hope it made your travels even more convenient. We sincerely hope to welcome you back again soon at Lake Thun and wish you all the best on your onward journey through Europe. Best regards DELTAPARK VITALRESORT Rudolf Rath Deputy Director rudolf.rath@deltapark.ch
Dear Rebecca Thank you very much for your visit to Deltapark Vitalresort and for sharing your kind feedback. We are delighted to read that you enjoyed our lakeside location, the relaxing atmosphere in the rooms, the quality of our culinar… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewSpacious and very clean room
The bathroom was without a door (exposed to the room)
Dear Guest Thank you very much for choosing to stay with us at the Deltapark Vitalresort and for taking the time to share your experience. We are pleased to read that you appreciated the spaciousness and cleanliness of your room. At the same time, we acknowledge your remark regarding the open bathroom concept. We understand that this design may not suit every guest’s personal preference, and we thank you for your honest feedback – it helps us to further improve our offering. We hope to have the pleasure of welcoming you back to Lake Thun in the future and wish you all the best until then. Kind regards DELTAPARK VITALRESORT Rudolf Rath Vice Director E-Mail: rudolf.rath@deltapark.ch
Dear Guest Thank you very much for choosing to stay with us at the Deltapark Vitalresort and for taking the time to share your experience. We are pleased to read that you appreciated the spaciousness and cleanliness of your room. At the s… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe lake access
Staff are poor in communication and rude
Dear Guest Thank you for staying at the Deltapark Vitalresort and for sharing your feedback with us. We are glad to hear that you appreciated the direct access to Lake Thun. At the same time, we deeply regret that your impression of our team did not meet your expectations. The way our guests are welcomed and treated is of utmost importance to us, and we take your comment regarding communication and courtesy very seriously. Please rest assured that your feedback will be addressed internally. We hope that, despite your experience, you were able to take some positive memories with you and wish you all the best and, above all, good health. Kind regards DELTAPARK VITALRESORT Rudolf Rath Vice Director E-Mail: rudolf.rath@deltapark.ch
Dear Guest Thank you for staying at the Deltapark Vitalresort and for sharing your feedback with us. We are glad to hear that you appreciated the direct access to Lake Thun. At the same time, we deeply regret that your impression of our t… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewBalcony and view
House keeping, parking is open but not free
Esteemed Guest Thank you very much for your kind feedback. We are delighted to read that you enjoyed the balcony and the view, and that our housekeeping team contributed positively to your stay. Your note regarding the parking conditions has also been acknowledged with appreciation – we understand how important transparent information is for our guests. Should you return to the Deltapark Vitalresort, we would be honoured to welcome you again. If you would like to share your positive impressions with other travellers, we would greatly appreciate a review on Google, Tripadvisor or HolidayCheck. Your experience helps future guests find the right place – thank you very much! Kind regards DELTAPARK VITALRESORT Rudolf Rath Vice Director E-Mail: rudolf.rath@deltapark.ch
Esteemed Guest Thank you very much for your kind feedback. We are delighted to read that you enjoyed the balcony and the view, and that our housekeeping team contributed positively to your stay. Your note regarding the parking conditions … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewI had a truly wonderful stay at DeltaPark Vital Resort. From the moment I arrived, I felt very comfortable and well taken care of. The staff was exceptional—friendly, professional, and always ready to assist. The accommodation and facilities were top-notch, offering everything I needed for a relaxing stay. The food was delicious and beautifully presented, with a variety that suited all tastes. And the view—absolutely breathtaking! I couldn’t have asked for a better experience. Highly recommended!
Everything was perfect
Dear Guest Thank you so much for your glowing review and for choosing to stay with us at Deltapark Vitalresort. It’s truly heartwarming to read how comfortable and well cared for you felt from the very first moment. Your compliments regarding our team, the facilities, the cuisine and the spectacular view mean a great deal to us. We’re especially happy to know that everything came together to offer you a perfect and memorable experience. Your recommendation is deeply appreciated, and we would be absolutely delighted to welcome you again in the future. P.S.: If you would like to share your wonderful impressions with other travellers, we would be very grateful for a review on Google, Tripadvisor or HolidayCheck. Your experience helps future guests find the right offer – thank you very much! Best regards DELTAPARK VITALRESORT Rudolf Rath Deputy Director E-Mail: rudolf.rath@deltapark.ch
Dear Guest Thank you so much for your glowing review and for choosing to stay with us at Deltapark Vitalresort. It’s truly heartwarming to read how comfortable and well cared for you felt from the very first moment. Your compliments regar… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe staff had zero flexibility and even lied to be able to maintain that zero flexibility
Dear Guest Thank you for your message and for taking the time to share your experience. We deeply regret that your stay with us has left you so disappointed. The feedback you have provided is taken very seriously. However, we must clearly and firmly reject the accusation that our team was dishonest. Honesty and transparency towards our guests are values we uphold with the utmost importance at all times. We do understand that a mismatch between expectations and what is experienced can create frustration, and it seems in this case that there was a significant difference in perception. What you may have interpreted as a lack of flexibility was likely a situation where, within our operational framework, no other options were possible at that moment. That said, please know: whenever there is a chance to find a mutually suitable solution, we are always open and willing to do so. We are very sorry that this situation caused such a negative impression. Despite your disappointment, we would appreciate the opportunity to welcome you again in the future — to offer you the experience and hospitality we truly stand for. Best regards DELTAPARK VITALRESORT Rudolf Rath Deputy Director
Dear Guest Thank you for your message and for taking the time to share your experience. We deeply regret that your stay with us has left you so disappointed. The feedback you have provided is taken very seriously. However, we must clearly… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewAll the food options were really nice, especially the restaurants.
I didn’t like being told one thing by the staff then having them surprise us with more disappointing information, and them saying one thing, then going to their manager and taking it back. Very unprofessional and of course will not be staying again. There is very broken communication between the staff as a whole. The fact that so many rooms have a view on a car park is mind-boggling. What terrible architectural planning, I am certain the parking lot could have been put elsewhere/planned differently. Even putting a roof over the cars with a rooftop garden would have been such a better idea, so silly. Also, how can a 4 start hotel not offer golf cart service to the bus stop? Seriously? I just have to laugh.
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Deltapark. We regret that your visit did not meet your expectations. The communication issues you described are unfortunate, and we sincerely apologize if any confusion arose. Clear and professional dialogue is important to us, and we will follow up on this internally. With regard to the room view, we would like to clarify that all room categories are clearly described across all booking platforms – including the orientation. A room booked on the mountain-facing side will, due to the natural geography of our location, also face the parking area. Unfortunately, this is a structural condition we cannot alter. As for your comment about shuttle service: while we do not offer transfers to the local bus stop, we do provide a shuttle to the train stations in Thun and Spiez to ensure a smooth journey for our guests. In this context, the reaction “I just have to laugh” is something we find difficult to understand. We acknowledge your decision not to return and, while we regret it, we of course respect your choice. Thank you once again for your honest feedback – your comments are helpful and will contribute to our ongoing development. Best regards DELTAPARK VITALRESORT Rudolf Rath Deputy Director E-Mail: rudolf.rath@deltapark.ch
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Deltapark. We regret that your visit did not meet your expectations. The communication issues you described are unfortunate, and we sincerely apologize… Show more