Reviews of Hotel des Balances 4 stars
Weinmarkt, 6004 Luzern, Switzerland
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything - location, views, staff, restaurant
We loved everything
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location with walking distance to most things and the Central Station if traveling by train. Friendly staff, nice restaurant, spacious, clean and nicely decorated rooms.
Nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThis was supposed to be a relaxing night before a long 5-hour drive. Instead, it turned into one of the worst hotel experiences we’ve ever had. Parking: No clear instructions, no street access for cars, and CHF 35 per night. A complete rip-off. Design: The hotel looks cheap and pretentious. Shopping bags used as decoration, even shampoo in a bag — not luxury, just tacky. Room: What we got was not a guest room but a passageway facing scaffolding. Impossible to relax or enjoy any comfort. Birthday: We mentioned in advance that this was to celebrate my daughter’s 18th birthday. The “surprise” was a soufflé with MY name, not hers. A careless mistake that ruined the moment. Even after emailing staff, nobody cared, nothing was done. What should have been a simple, pampering stay before a long journey became exhausting, frustrating, and deeply disappointing. Avoid this hotel at all costs.
This was supposed to be a relaxing night before a long 5-hour drive. Instead, it turned into one of the worst hotel experiences we’ve ever had. Parking: No clear instructions, no street access for cars, and CHF 35 per night. A complete rip-off. Design: The hotel looks cheap and pretentious. Shopping bags used as decoration, even shampoo in a bag — not luxury, just tacky. Room: What we got was not a guest room but a passageway facing scaffolding. Impossible to relax or enjoy any comfort. Birthday: We mentioned in advance that this was to celebrate my daughter’s 18th birthday. The “surprise” was a soufflé with MY name, not hers. A careless mistake that ruined the moment. Even after emailing staff, nobody cared, nothing was done. What should have been a simple, pampering stay before a long journey became exhausting, frustrating, and deeply disappointing. Avoid this hotel at all costs.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe view from the balcony was amazing.Lots of extras...bathroom kit,slippers, umbrella to use
Too many things to buy in the refrigerator. Shower was difficult to get in and out of
Thank you very much for your good review and for your helpful feedback! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewBeautiful facilities, wonderful location and extremely helpful and attentive staff. 5-star experience.
Elevators were slow. Ended up using the stairs many a times.
We are so glad to hear that you had a perfect stay with us. Thank you for taking the time to share your positive experience with us. We strive to create an enjoyable and memorable experience for each of our guests and we are delighted that we were able to do just that for you. We hope to welcome you again soon!
We are so glad to hear that you had a perfect stay with us. Thank you for taking the time to share your positive experience with us. We strive to create an enjoyable and memorable experience for each of our guests and we are delighted that … Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewLovely property inside and out. Al fresco breakfast v nice. V nice room Reasonable Prices for B+B and for dinner. The food was excellent- really nice. Pool and cabana area a nice bonus!
Nothing.
Thank you for taking the time to share your positive impressions with us. We are delighted to hear that you had a wonderful time with us. We are grateful for your appreciative feedback and would be more than happy to welcome you back in the future.
Thank you for taking the time to share your positive impressions with us. We are delighted to hear that you had a wonderful time with us. We are grateful for your appreciative feedback and would be more than happy to welcome you back in the… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe staff's service was the best. The facilities and location were excellent.
Thank you for taking the time to write this review. We are delighted to hear that you had a wonderful experience during your stay here at Hotel Des Balances. It is our aim to make all our guests feel special from the moment they arrive and we are delighted that this was the case for you. We thank you for your kind words and hope to welcome you back soon.
Thank you for taking the time to write this review. We are delighted to hear that you had a wonderful experience during your stay here at Hotel Des Balances. It is our aim to make all our guests feel special from the moment they arrive and … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewWe are so glad to hear you had a great stay with us and thank you for taking the time to leave your feedback. It always means a lot to the team to hear that we have done a good job. We hope we will have a chance to welcome you back for another stay before too long.
We are so glad to hear you had a great stay with us and thank you for taking the time to leave your feedback. It always means a lot to the team to hear that we have done a good job. We hope we will have a chance to welcome you back for anot… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel and location, cleaner than most other places. Excellent customer service
Thank you very much for your good review and for your kind comments! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified review5 star hotel
Every things perfect
We are so glad to hear that you had a perfect stay with us. Thank you for taking the time to share your positive experience with us. We strive to create an enjoyable and memorable experience for each of our guests and we are delighted that we were able to do just that for you. We hope to welcome you again soon!
We are so glad to hear that you had a perfect stay with us. Thank you for taking the time to share your positive experience with us. We strive to create an enjoyable and memorable experience for each of our guests and we are delighted that … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat location Sizeable room Nice staff Good restaurant and bar River view
Two singles pushed together is a sin !
Many thanks for your good review and for your helpful feedback! We are pleased to hear that you had a lovely stay at our hotel. It would be a pleasure for us to soon welcome you back.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGorgeous room, BIG, balcony was absolutely lovely to eat breakfast on. Views wonderful. Central location. I was incredibly impressed by the quality of the hair dryer and the fact that they had a diffuser attachment for us curly girls! First hotel I've ever stayed at that had a diffuser available. It made me so happy. This hotel was our favorite stay in Switzerland (8 cities).
I have zero negatives
Thank you for your positive review and for choosing to stay with us during your visit to Lucerne. We are very pleased that our hotel made it to be your favourite place in Switzerland. We value our guests' experiences and strive to make them as pleasant as possible. It means a lot to us that you enjoyed your stay with us. We hope to welcome you again soon!
Thank you for your positive review and for choosing to stay with us during your visit to Lucerne. We are very pleased that our hotel made it to be your favourite place in Switzerland. We value our guests' experiences and strive to make … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe location is idyllic and super conveniently located.
The room was cramped.
Many thanks for leaving us your feedback, we appreciate it! We are very happy that you enjoyed your stay and in particular our hotel's great location. Ww hope to welcome you back in the near future.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe location was amazing! Staff were very friendly!
There was scaffolding right outside our window.
Thank you very much for your great review and for your honest feedback! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.