If there is ice in the room

Perfect

Stayed in August 2025

Small toms

Clean

Stayed in July 2025

Steep price but very glad we stayed here

Very very friendly staff Great location only 5 min from interlaken OST and in front of the lawn where fire works took place Very clean Bathroom completely upgraded Spacious rooms They even packed us a very large breakfast since we were checking out before breakfast started

Stayed in August 2025

The washroom was a bit smaller than expected. Also, while being fussy, can you ban women who walk around the breakfast area in their pajamas? The hotel is a public place, not our home! It is just plain rude and lack of manners! (Hopefully, they read my comments here.)

We liked the roomy bedroom space. Wished there was airconditioning; fortunately, you supplied us with fans. Breakfast was also good. Most importantly, the location was perfect. We practically walked from the rail station to the hotel, from hotel to Harder Kulm's location, to Grandhotel Victoria, and to many dining places. Otherwise, you can take the bus (the hotel provided us with them). Hotel Du Nord is right beside Hotel Interlaken which has a good restaurant.

Stayed in July 2025

Excellenr location and rooms. Loved the stay!!

Stayed in July 2025

N/a

My daughter and I had a pleasant stay at this property, perfectly located just a few minutes walk from Interlaken Ost railway station and the Main Street. The hotel staff greeted us warmly and were friendly throughout. Our room was clean, though a bit small and without AC, it felt warm. There was a fan in the room and the staff kindly provided an extra one when we asked. The breakfast was enjoyable, and the courteous staff went out of their way to make fried eggs for me since I’m lactose intolerant and couldn’t have the scrambled eggs. Overall, it was a great experience. I’d suggest booking a room with a balcony for the beautiful views, which we unfortunately missed out on. Lot of good restaurants are a walk away from the property.

Stayed in July 2025

The restaurant staff weren't friendly. The toaster was malfunctioning, so the toast wouldn't drop down. When I told an employee 'I cannot find it' (about the toast), she actually found it funny and kept laughing – I felt quite offended. Moreover, during breakfast the next day, my travel companion was too exhausted to make it to the restaurant before the service ended. When I saw this same employee pack breakfast for another customer, I asked if she could pack a piece of bread for my friend too, but she refused and said it wasn't allowed. I feel she was racially discriminatory.

The front desk staff were very friendly and helpful. The hotel's location is convenient for getting around. Although there is no air conditioning, there are several windows allowing good airflow, making it quite cool.

Stayed in May 2025

Breakfast was fair but could have been better

location was very good, easy access to Interlaken Ost. Room was very nice with good views

Stayed in June 2025

Too many rules and restrictions

Convenient location close to train station. Big rooms, recently renovated

Stayed in July 2025

None

Amazing location Modern and spacious rooms Excellent buffet breakfast

Stayed in July 2025

No

I like the vibe of this lovely hotel , the staffs there are absolutely helpful and nice , especially a girl name ‘Karina ‘ I wish I name correctly, she’s amazing friendly , big eyes with a cute voice lol very cheerful, my room Tv has some problem and she came upstairs try very well to help and solve the problem . Interlaken is a wonderful town and I will 100% reserve this hotel again , better check the weather before come visit . It can be very cold when it’s raining .

Stayed in July 2025

The only feedback I would give is that the carpets on the first floor have a slightly damp or old smell—it might be worth considering replacing them as there’s a noticeable scent when you enter. Also, having some bottled water available in the fridge would be a thoughtful touch for guests, especially since the rooms can get quite warm during the summer. Hope this helps! :)

This charming hotel is perfectly located in the heart of Interlaken, just an easy 8-minute walk from Interlaken OST station. The hotel has a modern and clean design, and we were warmly welcomed by the reception staff—check-in and check-out were both smooth and hassle-free. The room was surprisingly spacious for a standard European size, and beautifully furnished—definitely our favourite hotel room during our Switzerland trip. Breakfast was quite good, though not the best we had on our journey.

Stayed in July 2025

Great location. Very friendly and helpful staff. Rooms are spacious neat and clean.

Stayed in July 2025

No air conditioning

Great location and comfortable bedding and shower. Breakfast was pretty good with variety

Stayed in June 2025

Location

Stayed in June 2025

The summer can be really stuffy and hot and because the room is well insulated for winter, it’s really uncomfortable to sleep at night even though 2 fans are provided in the room. As the room is quite big for 3 persons, 2 fans might not be enough. I would suggest them to have another one in the room or install ceiling fan in the future.

The staff are friendly and approachable. We loved that breakfast is included and my baby girl love the baby child that came with a cushion. She also love the aunty that helped to carry her onto the baby chair. Really a great hotel with lovely staff that work from their heart. They really made our day by putting in the effort to make the bed for my baby with her toys and books. Some provide bubbles for my baby to play with and some gave her cookies. We had to leave our luggages with them before we can checked in and when we checked in, our luggage’s are already put in our room. The power points provided are also quite updated where we can charge our mobile with usb and type c wires directly at the desk area. The kettle is also very clean for us to boil water to make milk for our baby. The hotel may look old on the outside but the interior of the room is really nice and spacious. They even have a baby room at their lobby so that we can change diaper before we can checked it. The paragliding company is also just opposite the hotel and the landing point is also just outside the hotel which is so convenient for parents like us who take turns to do paragliding and looking after the baby.

Stayed in June 2025

It doesn’t have air conditioning so bear that in mind in case you’re going in the summer. The provided good fans and we were fine with that, but if you suffer in hot weather maybe it’s not your place

The hotel is really well located: walking distance from Interlaken Ost, in front of a big and lovely park. The room is super comfortable and the view is memorable. The staff super helpful and friendly

Stayed in June 2025

We stayed for 6 nights and breakfast was same everyday. Halal options would be nice to add. No AC in the hotel and we were there in mid june when it was about 80F

Spacious room Free mini bar The view from the balcony Fresh juice at the breakfast

Stayed in June 2025

Location is close to Interlaken ost station. It is very clean and well maintained. excellent breakfast is included.

Stayed in June 2025

At the check in, I was asked to sign undertaking not to use certain things in the hotel room like portable bidet, loss of access cards, etc. I believe the customers should be informed of such rules at the time of booking.

Location and staff

Stayed in May 2025

Didn't like the fact that Booking.com charged me almost double the price that the hotel was offering to walk in guests!!

The hotel and staff provided very good service

Stayed in May 2025

Hotel didn’t have alternative milk(Non Dairy) For even room key replacement, they were charging 10 CHF per key. I have not seen any other hotel charging for the same.

Everything was very good. Hotel Location, rooms, bathroom everything was perfect.

Stayed in May 2025

The breakfast was incredible. And the staff accommodated keeping the same room when I needed to stay an extra night. The bed and pillow was very comfortable!

Stayed in April 2025

No complaints!

Excellent location, great staff, delicious breakfast, beautiful views, comfortable and well-appointed rooms.

Stayed in May 2025