Reviews of EMA House Hotel Suites 4 stars
Nordstrasse 1, Unterstrass, 8006 Zürich, Switzerland
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe recently spent a week at Ema Hotel Suites and found our stay to be largely enjoyable. The property is conveniently located with excellent connectivity—trams stop directly outside the hotel, making travel across Zurich seamless. Our suite offered a lovely dual view of the river and cityscape, which added to the overall charm of the accommodation. The breakfast service was a highlight, featuring a generous spread with a variety of options that catered well to different preferences.
The suite included a kitchenette, its use required an additional fee, which was not clearly communicated at the time of booking. Similarly, access to basic cutlery was restricted, upon inquiry, the front desk informed us that cutlery is made available only upon request—a policy that felt rather unusual for a suite-style accommodation.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewClean, modern and spacious.
About a 15 minute walk into central Zurich, not an issue unless the weather is bad or children tired.
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewSpacious and clean room. Good location, walking distance to the train station and old town.
The only downside was the shower curtain, which felt outdated and caused water to spill on the floor, so we had to wipe it after every shower. The breakfast options were very limited and the same each morning. After three days, it became quite repetitive.
Dear Kittarin, We are very appreciative of your feedback. It is wonderful to hear that you enjoyed our spacious suites and our convenient location. We regret to hear about your experience with the shower curtain and breakfast variety. We understand your concerns and your comments will be taken into account. Despite these issues, we hope that your overall stay at EMA House Hotel Suites was enjoyable and we look forward to welcoming you back in the future. Jonathan Anthamatten, General Manager
Dear Kittarin, We are very appreciative of your feedback. It is wonderful to hear that you enjoyed our spacious suites and our convenient location. We regret to hear about your experience with the shower curtain and breakfast variety. We un… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewSize of unit, modern look, location.
Nothing
Dear Amit, We appreciate your kind feedback regarding your stay at EMA House Hotel Suites. It is a pleasure to know that you enjoyed the size and modern aesthetic of our units, as well as our location. We are delighted to hear that there was nothing that detracted from your stay. We value your input and look forward to the opportunity of welcoming you back in the future. Jonathan Anthamatten, General Manager
Dear Amit, We appreciate your kind feedback regarding your stay at EMA House Hotel Suites. It is a pleasure to know that you enjoyed the size and modern aesthetic of our units, as well as our location. We are delighted to hear that there wa… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewSuite was spacious, clean and amenities were great. Easy to get the trams. Staff were efficient, friendly and helpful.
Dear Guest, Thank you very much for your positive feedback. We are delighted to hear that you appreciated our spacious and clean suite, and found the amenities to your liking. It is wonderful to know that our staff's efficiency and friendliness added to the enjoyment of your stay. We hope to welcome you back at EMA House Hotel Suites in the future. Jonathan Anthamatten, General Manager
Dear Guest, Thank you very much for your positive feedback. We are delighted to hear that you appreciated our spacious and clean suite, and found the amenities to your liking. It is wonderful to know that our staff's efficiency and friendli… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewIt wasn’t too noisy
We were surprised that the windows opened fully when we were in a third floor room with kids, but we closed the outer shutters a bit. You had to pay 25CHF each day to be able to use the kitchen, which felt silly when we’d paid loads to stay there - plus we’d seen pictures of the kitchen initially and assumed we’d have access, probably said something in the small print somewhere but we missed it. We’ve stayed in 4 places on our trip and this was our least favourite. Nothing ‘wrong’ with it, it just felt more appropriate for a business trip, not for leisure with a family of 5. The robes and slippers were good though, and the staff were lovely and friendly.
Dear Sarah, Thank you very much for sharing your experience at EMA House Hotel Suites. We are pleased to know that you found our hotel peaceful and appreciated our staff's friendliness. Regarding the kitchen access, we understand your concerns. We offer multiple rate plans with or without kitchen access to cater to different guest preferences. We regret any misunderstanding and will strive to make our rate plans clearer in the future. We are glad you enjoyed the bathrobes and slippers, and we hope to have the opportunity to welcome you back in the future, perhaps with a rate plan that better suits your needs. Jonathan Anthamatten, General Manager
Dear Sarah, Thank you very much for sharing your experience at EMA House Hotel Suites. We are pleased to know that you found our hotel peaceful and appreciated our staff's friendliness. Regarding the kitchen access, we understand your conce… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe hotel is best hotel in Zurich if u have big family. They have very big 2 Bedroom apartment. With all what u need. The breakfast in our room is fantastic with many options of bread and hot drinks and athors. Really I will book again if I will visit Zurich
Everything is good and fantastic. But need more AC cooler. Not all the rooms is cold will AC is running. Need to improve this part. Specially if u visit Zurich in summer with heat wave. But in general I like the experience staying in EMA House hotel
Dear Waleed, We are truly grateful for your positive and detailed review. We are delighted to know that you enjoyed your experience at EMA House Hotel Suites, and have liked the space of our 2-Bedroom suites as well as our in-room breakfast service. We appreciate your feedback about the air conditioning and we understand your concerns. Although we aim to provide an optimal temperature in all our rooms, we recognize that preferences can vary. We hope that this did not detract from your overall experience and we look forward to welcoming you back in the future. Jonathan Anthamatten, General Manager
Dear Waleed, We are truly grateful for your positive and detailed review. We are delighted to know that you enjoyed your experience at EMA House Hotel Suites, and have liked the space of our 2-Bedroom suites as well as our in-room breakfast… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt was amazing. So clean so nicely decorated beautiful aesthetic. Fresh. Great location. Lovely breakfast spread. The amenities all included were great. Everything was ready for us and the extra bed made upon arrival.
Plz make sure you clarify the age of your children before you go as that impacts the rate. I had to pay a bit extra upon arrival. But apart from that the property itself I have nothing bad to say! Perhaps they can consider adding Netflix to the Tv.
Dear Dina, Thank you very much for taking the time to share your feedback about your stay at EMA House Hotel Suites. We are delighted to hear that you appreciated our efforts to maintain a clean and aesthetically pleasing environment. We are also pleased to learn that you enjoyed our in-room breakfast service and the provided amenities. Regarding your concerns about the children's age affecting the rate, we kindly inform other travelers that we work with person-based pricing, and if more guests show up than booked, additional costs apply. We apologize for any inconvenience caused and assure you that we continually aim to improve our communication to provide a seamless experience for our guests. Your suggestion regarding the addition of Netflix to our TV service is also noted, as we are always looking for ways to enhance our guest's stay. We hope that you had a memorable stay with us and we look forward to welcoming you back in the future. Jonathan Anthamatten, General Manager
Dear Dina, Thank you very much for taking the time to share your feedback about your stay at EMA House Hotel Suites. We are delighted to hear that you appreciated our efforts to maintain a clean and aesthetically pleasing environment. We ar… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewNice spacious apartment , good facilities inside , had a washing machine which was convenient , staff were friendly and nice
Sofa bed not bery comfortable , shower in bedroom no door so not very convenient and private, window on balcony does not close full , so the light comes in the morning
Dear Novin, Thank you very much for choosing to stay at EMA House Hotel Suites and for taking the time to share your feedback. We are glad to hear that you appreciated the spacious apartment, amenities, and our friendly staff. However, we regret that you found the sofa bed uncomfortable and were inconvenienced by the shower design and the blinds of the balcony window. We appreciate your feedback on these matters and we will certainly consider them as we continue to improve our services and facilities. Despite these issues, we hope that your overall stay in Zurich was enjoyable and we look forward to welcoming you back in the future. Jonathan Anthamatten, General Manager
Dear Novin, Thank you very much for choosing to stay at EMA House Hotel Suites and for taking the time to share your feedback. We are glad to hear that you appreciated the spacious apartment, amenities, and our friendly staff. However, we r… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe rooms
The location
Dear Maria, We appreciate your feedback about your stay at EMA House Hotel Suites. We are delighted to hear that you enjoyed our suites. However, we regret that our location did not meet your expectations. We understand that everyone has unique preferences, and we strive to offer an experience that satisfies a wide range of guests. We hope that despite this, your overall stay was pleasant and we look forward to welcoming you back in the future. Jonathan Anthamatten, General Manager
Dear Maria, We appreciate your feedback about your stay at EMA House Hotel Suites. We are delighted to hear that you enjoyed our suites. However, we regret that our location did not meet your expectations. We understand that everyone has un… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewPhenomenal staff! Most comfortable and warmest place to stay on our entire trip across Europe. Staff was amazing and hospital!
Dear Jay, Thank you very much for your kind feedback on your stay at EMA House Hotel Suites. We are thrilled to hear that our staff made your experience memorable and that you found our hotel to be the most comfortable and warmest place during your trip across Europe. We hope to welcome you back to EMA House in the future. Jonathan Anthamatten, General Manager
Dear Jay, Thank you very much for your kind feedback on your stay at EMA House Hotel Suites. We are thrilled to hear that our staff made your experience memorable and that you found our hotel to be the most comfortable and warmest place dur… Show more
Reviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewNice clean property. Quiet
Location is away from citi center ( 10-15 min walk)
Dear Pankaj, Thank you very much for your valuable feedback. We are pleased that you appreciated our clean and quiet property. Regarding your comment about our location, we understand that a short walk may not be suitable for everyone. However, we hope that the tranquility of our location and the tram stop right in front of our property contributed positively to your experience. We look forward to welcoming you back on your next visit to Zurich. Jonathan Anthamatten, General Manager
Dear Pankaj, Thank you very much for your valuable feedback. We are pleased that you appreciated our clean and quiet property. Regarding your comment about our location, we understand that a short walk may not be suitable for everyone. Howe… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe spacious room and the amenities in the room. I love that this room has a complete kitchen amenities and washing machine. The room also really clean and modern with a classic touch. It’s perfect for family of 5.
Nothing. Everything is perfect.
Dear DINA, We appreciate your feedback about your stay at EMA House Hotel Suites. We are delighted to hear that you found our suites spacious and fully equipped with useful amenities. Your positive comments on the cleanliness and modern yet classic design of our suites are greatly appreciated. It is wonderful to know that our property was a perfect fit for your family. Your satisfaction is a great reward for our efforts to create remarkable guest experiences. We look forward to welcoming you and your family back to Zurich in the future. Jonathan Anthamatten, General Manager
Dear DINA, We appreciate your feedback about your stay at EMA House Hotel Suites. We are delighted to hear that you found our suites spacious and fully equipped with useful amenities. Your positive comments on the cleanliness and modern yet… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe room is spacious and it has a complete amenities.
The carpets & throw pillows are a bit dusty.
Dear Dina, We appreciate your feedback regarding your stay at EMA House Hotel Suites. We are pleased to know you found our suites spacious and well-equipped. However, we regret to hear about your experience with the cleanliness of the carpets and throw pillows. Please accept our sincerest apologies for any discomfort caused. We hope that you enjoyed your overall stay and we look forward to the opportunity of welcoming you back to Zurich in the future. Jonathan Anthamatten, General Manager
Dear Dina, We appreciate your feedback regarding your stay at EMA House Hotel Suites. We are pleased to know you found our suites spacious and well-equipped. However, we regret to hear about your experience with the cleanliness of the carpe… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified review