Reviews of N’vY Manotel 4 stars
18, rue Richemont, Paquis, 1202 Geneva, Switzerland
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe room was spacious and comfortable
Nothing
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewQuirky clean hotel
They tried to charge us €50 euros to check in a couple of hours early !! The room was ready why not just let us have it !! Also there was a mugging in the hotel bar a guy got his Rolex ripped off him but the guy from reception chased him AND CAUGHT HIM !! well done guy !
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat staff
Dear Bedaiwi, Thank you very much for your kind words. We are delighted to know that our staff made a positive impression on your stay. We look forward to welcoming you back soon. Hubert Viard - N'vY Hotel Director
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThis hotel is a complete disappointment. First, the receptionist Eve ruined everything with her disgusting attitude and lack of professionalism. I tried to give management a chance to fix it, but they were even worse. A so-called manager (I couldn’t even catch her name properly—something like “Concsense”) pretended to listen, promised to check with upper management, and then did absolutely nothing. When I followed up the next day, she showed up with double the attitude Eve had, dismissing me with arrogance and even lying that she had apologized before, which never happened. No accountability, no solution, not even basic respect for guests. This hotel clearly doesn’t care about its customers or reputation. If management allows people like Eve and this so called manager to be the face of their service, then the problem is not just the staff it’s the entire system. I was once a loyal guest here, but after this humiliating experience, I’ll make sure people know the truth: this place is a disgrace to hospitality.
This hotel is a joke. Eve at reception was rude and unprofessional, and when I complained, management was even worse arrogant, dismissive, and lying about apologies they never gave. Zero accountability, zero respect. Never coming back
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewComfy rooms and beds, connected rooms are great for families, free coffee in the lounge, good breakfast selection
n/a
Dear Louisa, Thank you so much for your kind feedback. We are delighted to hear that you enjoyed the comfort of our rooms and beds, as well as the convenience of our connecting rooms for families. It is also wonderful to know that you appreciated the free coffee in our lounge and the variety offered at breakfast. We look forward to welcoming you back again soon. Hubert Viard - N'vY Hotel Director
Dear Louisa, Thank you so much for your kind feedback. We are delighted to hear that you enjoyed the comfort of our rooms and beds, as well as the convenience of our connecting rooms for families. It is also wonderful to know that you appr… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewCentrally located
Restaurant was not great
Dear Cervone, Thank you for highlighting our central location. I regret that the restaurant and breakfast did not fully meet your expectations, and I appreciate you sharing your impressions with us. We would be happy to welcome you again and provide you with a more satisfying experience. Sincerely, Hubert Viard - N'vY Hotel Director
Dear Cervone, Thank you for highlighting our central location. I regret that the restaurant and breakfast did not fully meet your expectations, and I appreciate you sharing your impressions with us. We would be happy to welcome you again … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe hotel was a short walking distance to major attractions. The room was bright, clean and comfortable. The staff was very friendly and helpful.
I expected the deluxe room to be larger, which made me question why I upgraded at all. The hotel has only two elevators, and one was out of service my entire stay. This was not communicated when I checked in, there was no signage alerting customers to the outage, and I was only told AFTER I asked the front desk about it. The TVs were down for two days due to a building-wide issue, with little communication provided. My room didn’t have a steamer or iron, and the only option was an “ironing room” on the second floor—a closet with an old iron (the settings worn off), a rickety board, and no ventilation, which made it unbearably hot. Restaurant service was so slow that I eventually left without ordering and found food elsewhere. For a 4-star hotel, the room felt overpriced, and I left wishing I had booked somewhere else. I wish I would have complained while checking out but I had a migraine and I just wanted the experience over so that I could say my flight to Iceland.
Dear Afua, Thank you for taking the time to share such a detailed review of your stay. I’m glad to hear you appreciated our location, as well as the cleanliness and comfort of your room, and the friendliness of our staff. At the same time, I regret to read about the inconveniences you encountered, from the elevator outage and TV issue to the restaurant service and ironing facilities. I completely understand your disappointment and how these matters affected your overall impression of the hotel. Your comments are very valuable to us, and we will review each point carefully with our team to improve both communication and services for our guests. I truly hope you might give us another opportunity in the future to provide you with a more positive experience. Best regards, Hubert Viard - N'vY Hotel Director
Dear Afua, Thank you for taking the time to share such a detailed review of your stay. I’m glad to hear you appreciated our location, as well as the cleanliness and comfort of your room, and the friendliness of our staff. At the same time,… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe liked the location near the lake and the well equipped rooms.Our kids loved it. Staff was kind and attended us in Spanish
Everything was ok.
Dear Maribel, I’m very pleased to know that you and your family enjoyed both our location near the lake and the comfort of our rooms. It’s wonderful to hear that your children had a great time and that our team could assist you in Spanish. We look forward to welcoming you back for another pleasant stay. Warm regards, Hubert Viard - N'vY Hotel Director
Dear Maribel, I’m very pleased to know that you and your family enjoyed both our location near the lake and the comfort of our rooms. It’s wonderful to hear that your children had a great time and that our team could assist you in Spanish.… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean and modern rooms. Staff welcoming East access
Dear Ehab Elbehiry, I’m delighted to know you appreciated our clean and modern rooms along with the warm welcome from our team. We look forward to welcoming you back for another enjoyable stay. Kind regards, Hubert Viard - N'vY Hotel Director
Dear Ehab Elbehiry, I’m delighted to know you appreciated our clean and modern rooms along with the warm welcome from our team. We look forward to welcoming you back for another enjoyable stay. Kind regards, Hubert Viard - N'vY Hotel … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location, staff, clean and quiet. I can highly recommend.
Dear Jess, Delighted to read your kind words highlighting our location, team, and the comfort of your stay. Your recommendation means a lot to us, and we look forward to welcoming you back on a future visit. Best regards, Hubert Viard - N'vY Hotel Director
Dear Jess, Delighted to read your kind words highlighting our location, team, and the comfort of your stay. Your recommendation means a lot to us, and we look forward to welcoming you back on a future visit. Best regards, Hubert Viard - N&… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location and friendly staff
35CHF per person for breakfast it’s waaaaay too expensive Rooms and communal spaces needs a general refurbishment
Dear Giovanni, Thank you for sharing your impressions. I’m pleased you appreciated our location and the warm welcome from our staff. I’ve also noted your remarks regarding breakfast pricing as well as your suggestions for refurbishment, which will be carefully considered. Your feedback is valuable in helping us improve. Kind regards, Hubert Viard - N'vY Hotel Director
Dear Giovanni, Thank you for sharing your impressions. I’m pleased you appreciated our location and the warm welcome from our staff. I’ve also noted your remarks regarding breakfast pricing as well as your suggestions for refurbishment, wh… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe Room was big and clean
Iron facility
Dear Khaled69, Thank you very much for your feedback. We are glad you appreciated the size and cleanliness of the room. For your information, ironing rooms are available in the hotel, and if you wish, we can also provide an iron directly in your room upon request at the reception. Hubert Viard - N'vY Hotel Director
Dear Khaled69, Thank you very much for your feedback. We are glad you appreciated the size and cleanliness of the room. For your information, ironing rooms are available in the hotel, and if you wish, we can also provide an iron directly i… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewA great place to stay
A lot of wasps on the balcony, impossible to stay in day time
Dear Claudiu, Thank you very much for your kind rating and for reporting the presence of wasps on the balcony. We are sorry for the inconvenience caused and will send someone to check the situation and ensure everything is in order. During your next stay, please do not hesitate to inform us immediately so that we can intervene quickly and ensure your comfort. We look forward to welcoming you again and providing you with an even more enjoyable experience. Hubert Viard - N'vY Hotel Director
Dear Claudiu, Thank you very much for your kind rating and for reporting the presence of wasps on the balcony. We are sorry for the inconvenience caused and will send someone to check the situation and ensure everything is in order. During… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewValet parking is a nice touch however quite expensive.
Service was quite slow
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe location
The Ac was terrible soooo bad and Hot especially at night. No Iron stuff.
Dear Nouf, Thank you for taking the time to share your feedback, even though we are truly sorry to learn about your disappointment. We regret that the air conditioning did not meet your expectations and we will have it checked carefully. Regarding your comment about the iron, please note that ironing rooms are available in the hotel, and should you wish to have an iron and ironing board in your room, our reception team is always happy to provide them upon request. We sincerely hope you will give us another chance to offer you a more pleasant experience. Hubert Viard - N'vY Hotel Director
Dear Nouf, Thank you for taking the time to share your feedback, even though we are truly sorry to learn about your disappointment. We regret that the air conditioning did not meet your expectations and we will have it checked carefully. R… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe location and the helpful staff
Non
Dear Saud, Thank you for sharing your kind words. We are very pleased to know that you appreciated our location and the helpfulness of our staff. We hope to have the pleasure of welcoming you back soon. Hubert Viard - N'vY Hotel Director
Dear Saud, Thank you for sharing your kind words. We are very pleased to know that you appreciated our location and the helpfulness of our staff. We hope to have the pleasure of welcoming you back soon. Hubert Viard - N'vY Hotel Direc… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Reviewed: 18 August 2025 · Stayed in August 2025
Verified review