Great location for hiking to the Lake.

Stayed in August 2025

Good breakfast but very little choice if you were gluten/dairy free. Bathroom was a little small.

Excellent location a few minutes walk out of the village and close to the lift station. Friendly staff and amazing view from our room. Comfortable beds and amazing shower.

Stayed in August 2025

The rooms face the street and due to the cable car it can get noisey very early so no sleeping in. The breakfast at times was not well stocked around 9am so there wasn’t much choice. I would expect being so expensive to stay management should make sure that there is more than a 3 in 1 soap on the shower to use.

The property was really well located across the road from the cable car. You can literally hike to the mountain at the start of the hike across the road near the carpark. The manager and waiter over the weekend were great and always made sure they have great service. If you’re wanting a short stay it’s perfect specifically to see the lake. The restaurant also serves very good food of an evening.

Stayed in August 2025

We had a number of surprises, primarily by the receptionist/staff who did not inform us about a number of things. We were not informed that for the restaurant we had to have a booking, albeit being guests upstairs. They also have a kitchen break between 2pm and 6pm and staff were not aware if kitchen is open in any other places in town. We booked a hot pot, but they 'forgot' about our booking and had to hurry up others to free up slot for us. From the room perspective, we were missing tea/coffee in the room, which would have been nice to have. Additional towels for the hot pot, considering rainy weather, would also have been welcomed.

We came for a visit with my siblings and stayed 2 nights. The room was spacious and sufficient for 3 people. The location of the hotel was spot on for us, it offers a free parking and is just below the hiking trail to Oeschinsee (or gondola up). It is short walking distance from the heart of the nice town with a few restaurants and shops. The additional free hot pot, gym and sauna were nice add-ons. The breakfast offer was plenty and tasty.

Stayed in July 2025

Only thing missing was air conditioning or a fan

Location, location, location! Located directly next to the cable car to Lake Oeschinensee. Breakfast was great, heaps of options, staff very friendly and helpful with local recommendations. The room was modern, spacious, clean, and recently renovated

Stayed in July 2025

Family room was a great big bed for adults but bed too small for teenagers. Renovation was going on so a little messy. Too pricy all together

Really Nice location. Great breakfast. Also good steak at night but expensive. Nice hot tub

Stayed in July 2025

Property is undergoing renovation and has scaffolding up. Didn’t really impact us though.

Very handy location next to the cable car. Really good breakfast included. Nicely renovated rooms and bathrooms. We were given the incorrect room for our family of 4 but this was promptly sorted with no fuss.

Stayed in July 2025

Construction is currently occuring at the hotel so during the days it can be noisy. Views from my room were obstructed by construction. I imagine that this would be a wonderful place once the renovations are completed!

Modern, clean, and comfortable room. Everything felt luxurious and was a nice place to come back to rest after hiking at Lake Oeschinensee - which was so easy to get to as the hotel was situated right outside the cable car! Being able to have views of the surrounding mountains from the shower was a delightful bonus.

Stayed in June 2025

Staff is exceptional and accommodating

Stayed in June 2025

Clean modern rooms. Located directly at the base of cable car for easy access to hikes.

Stayed in May 2025

After our booking was confirmed, I received an email that there are construction works in the hotel from 7:30-18:00, Mon-Fri. We came late on Sunday and stayed 3 nights. I immediately called the hotel to ask if it is really noisy at 7:30 as I planned to have a good sleep during my vacation. They assured me that noise starts only at 9:00, but they can make a full refund if I need so. 9:00 was ok for us so we decided to stay at this hotel. However, Monday at 7:45, nice noisy drilling above our window woke us up, as every day after it. At the moment of arrival, bad sheets had long black hairs here and there as well as big old yellow stain on one ov the covers. Bathroom trash was not changed and had the same black hair with cigarettes and other trash. I alerted hotel receptionins before leaving to hike on Sunday evening. When we came back, we found a new half-set of bad sheets outside of the room with complimentary drinks. Hotel's receptionst explained that only the cleaning person has keys, so they will change the trash after. The next day after we came back from hiking the room was arranged but the cleaning person put us back a cover with a big old stain as well as pillows with black hair (I placed all those items on the floor, expecting that they would be replaced). A few towels were dirty as well so I placed them on the floor as well, however they were folded and placed back to be used. So we decided not to do any more room service cleaning during the stay and cleaned ourselves.

Very good location if you plan a hiking vacation in the region. Breakfast is more than enough with different options of food and drinks. Rooms are well-maintained.

Stayed in April 2025

No fridge in room. Food was a bit basic.

Staff were very welcoming and helpful. Location was brilliant! Right next to cable car.

Stayed in May 2025

Unfortunately the hotel was having some building works done whilst we were there, and if we had known this we probably wouldn't have chosen it, as it meant noise early in the mornings from the builders and them taking over the restaurant at breakfast time! Also it was covered in scaffolding and the carpark was full of building supplies. A discount should have been given for this time period of works.

Hotel was fantastic, such a perfect location, room was very comfortable and clean. No safe, but we could lock the cabinet. Breakfast was very nice with views down the valley. Hotel arranged discount vouchers for cable car too. Restaurant was brilliant with a great choice of traditional dishes

Stayed in May 2025

There was building works, however, we were notified about this prior to our stay. They did start work earlier than expected so we were woken up by this. On the second night they closed the kitchen early with no indication of this, so when we came down for dinner we did not have this option, we have a drink and got some crisps, which the lovely staff member did give to us free of charge due to the early kitchen closure.

Lovely property, perfect location for what we wanted to do.

Stayed in May 2025

Great location next to the gondola (however it was closed when we were there end on March). We hiked up to the lake and the hike was basically at our doorstep which was amazing. The rooms were renovated nicely, a tiny bit small but they were comfortable and all we needed. The staff were lovely and it was great to have the sauna, jacuzzi and restaurant all on site. Would definitely visit again, maybe in autumn next time!

Stayed in March 2025

Understaffed for breakfast Very loud property under construction 7am.5pm

Stayed in April 2025

Building work because down season, we understood Mostly great

Welcoming and friendly staff Comfortable room Excellent shower and bed Great food

Stayed in March 2025

public transport is every 2 hours from the hotel to the station, we did not bring a car. Hotel was understaffed, and the hours for dinner are a joke. Closed at 8.30 pm in the High Season at (over 300CHF for a small room in a 3*hotel) was disappointing. The hotel owner reacted in a rude manner when we asked why. First-Timers to Kandersteg should know that the village is in the shade most of the day, yet you see the sun from the distance which I found a bit depressing.

The Hotel is really cozy with a lot of wood that makes you feel at home immediately. The location is next to the Oeschinensee station which is great for those who ski. The room is clean, with a modern bathroom. Breakfast was good, with fresh bread, cheeses, charcuterie and eggs. We also liked dinner, when it was actually possible to eat there. Kndersteg is great for Cross-country skiing, especially for experienced people…

Stayed in January 2025

Wonderful location, so tranquil and brilliantly placed for getting the gondola to Lake Oeschinensee, which turned out to be one of my top hikes of all time - wow! Hotel Ermitage is super cute. The restaurant is lovely and had plenty of delicious vegetarian choices for me. Breakfast is great. The views are amazing. We went into the hot pot after a strenuous day hiking which was so much fun and perfect for soothing the muscles! We stargazed at the beautiful night sky from the hotel car park with the tinkling of cow bells from the field. All the staff were delightful. Thank-you everyone for our wonderful stay!

Stayed in October 2024

Booking.com booked my sister in a TRAILER on the hotel property . It stated this on her reservation in VERY tiny writing. So no, I'm not using booking.com any longer. Switching to Hotels.com.

Room was nice. Windows open.

Stayed in September 2024

WiFi

Excellent location, excellent room and services,

Stayed in October 2024

Lack of ventilation in the room, had to sleep with open windows

The restaurant was superb. Had one of the best dinners ever

Stayed in October 2024

The restaurant was very good, pricy but that's Switzerland. What I didn't like was that they offered to prepare me a dessert (waffle) with chocolate instead of berries (like advertised on the card) and charged extra for the replacement without saying so in advance.

Very convenient location, right next to the cable car to Oeschinensee. Room was small but comfortable. Breakfast was also very good

Stayed in September 2024

Tiny bathroom with a daft shower arrangement (cubicle-filling rain shower or waist-high mounted hand-held shower head). No lift (and no offer of help with luggage) from car park a floor below reception up to 2nd floor bedroom (though it was worth it for the view). Electric car charging was outsourced and expensive, with a "Parking charge" so you couldn't really leave it charging overnight.

Perfect location right next to the gondola up to Oeschinensee and a lovely view down the valley. Good food in the restaurant and a nice breakfast buffet, just lacking a little in choice.

Stayed in September 2024