We liked everything.

The room and the staff were great. Very nice spa and breakfast. Definetely a great hotel to enjoy Zermatt.

Stayed in August 2025

Pillows were not good but reception sorted that out for us. Our bedroom was first floor and right above the restaurant which sometimes could hear the guests. For a more expensive room I was expecting better than that.

Beautiful bedroom with view to Matterhorn. Most of the staff is super friendly and the dinners included were of great taste and diversity of food.

Stayed in July 2025

Room for 4 was comfortable with a balcony. Jacuzzi pool was small but clean. Had multiple different types of spa rooms. The restaurant was in a great location with a wonderful view of the Matterhorn. Reasonable selection of food for breakfast

Stayed in July 2025

Nothing I didn’t like

Brilliant view of the Matterhorn from our balcony

Stayed in July 2025

The staff made all the difference! Attentive, friendly, good humoured and always ready to help. We felt like royalty

Stayed in July 2025

Nothing

Location was excellent. Room was spacious and very comfortable. Everyplace was spotlessly clean. Great choice for breakfast. Staff could not have been more helpful.

Stayed in June 2025

None

Clean and nice hotel. Staff were friendly and patient.

Stayed in June 2025

Nothing

The staff are very helpful and friendly . Such as Caspar and Katina . The morning breakfast is excellent and the facilities are clean . We enjoyed our stay very much ! The Spa facilities were also excellent. Strongly recommend this Hotel as they have rooms that have the full direct Matterhorn view. Will stay in this hotel again if we visit Zermatt again.

Stayed in June 2025

Perhaps a small toothbrush and toothpaste will complete the experience.

Location and the rooms (and view) were as what depicted in the booking platform. Breakfast was good. Staff was exceptional.

Stayed in June 2025

Nothing really

New, clean, spacious

Stayed in June 2025

Lovely place, excellent amenities. Loved the pool/ sauna. Excellent breakfast and dinner offerings. Very helpful staff. Owner talked to us at dinner.

Stayed in June 2025

The location is a little far from the station, however, the hotel offers a pickup service upon request

All the staff are friendly, and the hotel looks amazing

Stayed in June 2025

Sauna was only open from 3-8pm, would have been nice to have it open longer hours. The room was also extremely warm so we had to sleep with the door open.

Staff was so friendly and helpful. The view of the Matterhorn from our balcony was amazing, but unfortunately it was cloudy almost the entire time which made it not quite worth the money.

Stayed in June 2025

N/A

The view and the breakfast was amazing. the service was immaculate.

Stayed in April 2025

Single beds together don’t lock and have a gap in between.

Stayed in March 2025

Confortable and beautiful hotel with very friendly staff

Stayed in March 2025

Nothing

Great staff Very clean

Stayed in February 2025

Absolutely nothing

A very cozy hotel, the room is not large but very well thought out, everything is made of high-quality materials, and it's super clean. The staff is very attentive, well-trained, and responsive to all requests and wishes. A wonderful small spa with a perfect jacuzzi pool for relaxation. I recommend coming around 6 PM, as the main influx of visitors decreases by then. The breakfasts are simply amazing. We had dinner there once – everything was great as well, but it's best to reserve a table in advance. There is ski storage, but to avoid carrying them around, we left our skis in a ski locker right under the lift.

Stayed in February 2025

A bit far from the train station (with luggage). Don’t forget to call them so they can pick you up and don’t overpay for taxi

Great views of the Matterhorn! Amazing staff and great food!

Stayed in December 2024

2 steps to rent skis, 15 min to ski lift, nice food, nice spa ... sorry to go home :(

Stayed in December 2024

Location was fantastic, staff were very friendly and helpful and discreet. They knew it was my birthday and asked my husband if I wanted it to be low-key or not and then put very discreet tiny happy birthdays on the table with a beautiful hand-signed card. Nice!

Stayed in November 2024

Nothing

Hotel concierge and lounge is stylish. Room is modern, clean and well maintained. View from balcony is the majestic Matterhorn. Arm chairs provided in the room and balcony as well, so you can admire the gorgeous view either side. Love it very much Service from concierge is perfect. Hotel is about 10-15 mins walk from Zermatt station. They provide free shuttle to the hotel from the station so it’s hassle free especially with the luggages . Just need to inform hotel when you are coming from Tasch and their response are fast. Anyway there’s no problem walking from the village to the hotel, there are plenty of shops and restaurant to visit along the way Very grateful that hotel staff deco the room for our wed anniversary. As mentioned in my other review, not all hotel made the effort to set the room for their guest. Very much appreciated

Stayed in October 2024

Everything was very carefully put together, very clean and charming. The staff was very welcoming and helpful.

Stayed in November 2024

staff was very helpful with questions regarding local events and activities. The facilities were very well maintained. The included breakfast was amazing and would rival the best restaurants anywhere.

Stayed in October 2024