Reviews of Europe Hotel & Spa 4 stars

The room and the staff were great. Very nice spa and breakfast. Definetely a great hotel to enjoy Zermatt.

We liked everything.

Beautiful bedroom with view to Matterhorn. Most of the staff is super friendly and the dinners included were of great taste and diversity of food.

Pillows were not good but reception sorted that out for us. Our bedroom was first floor and right above the restaurant which sometimes could hear the guests. For a more expensive room I was expecting better than that.

Room for 4 was comfortable with a balcony. Jacuzzi pool was small but clean. Had multiple different types of spa rooms. The restaurant was in a great location with a wonderful view of the Matterhorn. Reasonable selection of food for breakfast

Room was nice, breakfast with Matterhorn view was good and "Rosa?" gave a nice massage. The spa facility was very basic. This is a minimalist hotel do not expect frills, but I like how it was set away from town just enough where you didn't have to hear the nightlife. Housekeeping did a great job of keeping everything clean. Rooms with Matterhorn views are priceless.

There is no air conditioning and if you leave door open for air you will have bugs in your room.

Quite place

Extremely Disappointing Experience – Avoid at All Costs We stayed at Europe Hotel in Zermatt for two nights as a group of three families. Two of the families stayed at Europe Hotel, and the third stayed at another hotel nearby. What should have been a relaxing vacation turned into an unnecessarily stressful experience due to the appalling behavior of the front desk staff — specifically a blonde woman with poor English and even worse attitude. I had booked a quadruple room but was staying with only three people. My friend, who couldn't find a quadruple room, had to book a triple room for three guests. During check-in, we clearly explained the situation and requested to swap rooms accordingly, since we were still paying for seven people total across both rooms. Due to availability, they changed our rooms — but then incredibly, the staff demanded extra payment from my friend for a child who was already included in our group and room payments. When I rightfully requested a refund, as we were now in a smaller, cheaper room than what I originally paid for, the receptionist refused and started behaving extremely rudely, even claiming I was raising my voice — which I wasn’t. I told her I was calm but could raise my voice if needed. Instead of resolving the issue professionally, she acted offended and hostile, which was completely unacceptable. Only the next day, she acknowledged her mistake and promised a refund — but unsurprisingly, nothing has been refunded so far. What made the contrast even more obvious was the outstanding hospitality of the third family's hotel, Juliet Hotel, where we were greeted warmly despite not being guests there. That’s how a hotel should treat people. I’ve traveled extensively — across Europe, the U.S., and beyond — and I can confidently say this would never be tolerated in a reputable American hotel. The way we were treated here was not just unprofessional, it was insulting. Zermatt is a stunning place.

Brilliant view of the Matterhorn from our balcony

Nothing I didn’t like

The staff made all the difference! Attentive, friendly, good humoured and always ready to help. We felt like royalty

Location was excellent. Room was spacious and very comfortable. Everyplace was spotlessly clean. Great choice for breakfast. Staff could not have been more helpful.

Nothing

Clean and nice hotel. Staff were friendly and patient.

None

The staff are very helpful and friendly . Such as Caspar and Katina . The morning breakfast is excellent and the facilities are clean . We enjoyed our stay very much ! The Spa facilities were also excellent. Strongly recommend this Hotel as they have rooms that have the full direct Matterhorn view. Will stay in this hotel again if we visit Zermatt again.

Nothing

Location and the rooms (and view) were as what depicted in the booking platform. Breakfast was good. Staff was exceptional.

Perhaps a small toothbrush and toothpaste will complete the experience.

New, clean, spacious

Nothing really

Lovely place, excellent amenities. Loved the pool/ sauna. Excellent breakfast and dinner offerings. Very helpful staff. Owner talked to us at dinner.

All the staff are friendly, and the hotel looks amazing

The location is a little far from the station, however, the hotel offers a pickup service upon request

Staff was so friendly and helpful. The view of the Matterhorn from our balcony was amazing, but unfortunately it was cloudy almost the entire time which made it not quite worth the money.

Sauna was only open from 3-8pm, would have been nice to have it open longer hours. The room was also extremely warm so we had to sleep with the door open.