Reviews of Hotel Falken

Loacation to train station and shops

small room, but ideal for short stay 1-2 nights

The location of this hotel is par excellence. 10 minutes walk from the train station and 3 minutes walk to Chapel Bridge. Cafes and shops are on your doorstep, the gorgeous lake is across the road. However as a single traveler, I was not comfortable. Probably better suited to couples or families.

The hotel is dated and needs some renovations, the light in the bathroom made a deafening sound for a couple of minutes each time it was switched on. The hotel is dark and gloomy and I did not see another person other than the cleaning staff. There is no reception. You are given a door code to enter the hotel. All communication with the reception is via email which I suspect maybe in another country as they take a couple of hours to respond or not at all. I asked for a blanket as it got cold at night and got no response from the hotel. Fortunately I bumped into the cleaner, who very kindly went and got me a blanket.

Probably the best option to stay at the very center of the city. Checking in without a reception works very well. And it's price is very bearable compared to other alternatives.

Somehow this contactless check-in idea creates a strange logic. You are not allowed to leave your luggage, even though they are small and there are plenty of space available in debasement floor. Moreover, though it is written as 11.00 for check out time, they send a message to warn you to leave before 10.00. But the huge disappointment was about plugs and internet. I stayed at the third floor, no 301 and if this will be your room, better to cancel it. Only one plug literally works out of 4 and that one is behind some furnitures and cable from fridge is connected. There is a very tiny location in between the door of the room and the bathroom that you can receive a bit of wifi. If you are planning to stay for one night or if you use mobile company that receives signal (mine wasn't) that might not be a problem for you. But I had to finish a work and literally I went down each time I need internet. Luckily the entrance has a nice table and also to can feel like you are working at the reception :)) Another issue is the smell of mold. I was there in summer and owning windows solved everything. But in winter that might be a bit sad.

The location was very good and bed comfortable.

The room was very small, very basic and Wi-fi virtually none existent. No staff on reception at any time and not issued with Swiss visitor card for travel around. Sent message to a number given for any problems, sent message re Wi-fi and message back was very negative.

Hotel location close to city centre , lake&central station

2 days with out WIFI& later very bad connection. No light in bath room, the fan ventilation very noisy, the shower screens very dirty. I think never change. Water leak from shower cover the whole bathroom.the available basin with no caver so the staffs can easy lost in down pipe.When use air-conditioning in the room ,you can see the dirt cover the floor of room. Air-conditioning filters in room never clean. No any person staff hotel to complain or any assistance available, the phone number in the advertising website is allways answering machine .if you leave message never come back to you. The answer machine only in German language. I couldn't shave for 3 day .the bathroom really dirty.

It was near the train station!

Extremely Uncomfortable beds, unresponsive owners, and uncomfortable showers.

Excellent Location! Probably the best you can imagine. Such a small building even has an elevator, which is of course important if you have large and heavy bags.

Very small room. Even too small, in which there are not even glasses for water.

Clean Location

No breakfast

Horrible stay, horrible room, missing hot water, missing equipment in the kitchen, non confortable bed, dark room, too noisy ventilator in the bathroom, it was not possible to switch it off, better to have shower without lighting in the bathroom...never more, I was sick from this stay.

everything was horrible, I want to return my money back

Location and convenience of check in/out is excellent. Clean.

For four people it is very small. Just enough space to walk around the four person bunk bed.

good location

poor facilities

Great location and comfortable room

Self check in and no reception was fine with the exception of not having access to the Luzern travel pass this would have been a useful addition

This hotel is by far the worst hotel we’ve experienced. Also not great remarks told to us by local people from the area! Would not recommend to anyone 😢 We had to try find last minute accommodation for our last two nights stay that cost us an extra AUD $2300 out of pocket which is unacceptable 😡

Nothing

ac worked and tv cleaning service was good.

The two beds (pushed together) were not comfortable because they sank together when we moved to the center. Need repair.

The location is absolutely perfect! Right outside the door are shops and bakeries and only a few minutes walk to the main station and all the sites in Luzern.

The only thing the hotel needs is proper block out curtains. As its not far from the main streets there is a lot of light around and it can make it difficult to fall asleep.

Awesome location right in the middle of the shopping street. Convenient to get to the attractions around Lucerne.

The room was small, the toilet really compact and not really clean. The overall facilities are old and dated. Curtains need changing, fittings on doors and windows loose, and the bed was semi-collapsed at certain parts. Be prepared to hit your head on low pillars and arches. Worse of all, the internet and wifi is not functional and furthermore the tv is using digital signal or the internet which means that it doesn't work too. Distorted visual and audio which sometimes freeze altogether for minutes at end.