Reviews of Geneva by Fassbind 4 stars
42-44 avenue Wendt, Saint-Gervais / des Grottes, 1203 Geneva, Switzerland
Loading
Guests also reviewed these properties:
Santa Cruz de Tenerife, Spain
Medicine Hat, Canada
Arcos de la Frontera, Spain
Yangjiang, China
Aalen, Germany
Hualien City, Taiwan
Kapama Private Game Reserve, South Africa
Phu Quoc, Vietnam
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe bathroom was modern and the location wasnt too far out of central Geneva.
The room was tiny. The plugs next to the bed did not work. And the air conditioner was not working during 35 degree days! Made for a very uncomfortable stay. Reception did not seem to be too bothered by this either.
Dear Guest, Thank you for your feedback. We are very sorry for the inconvenience you experienced with the room size, outlets, and especially the air conditioning during the heatwave. We also regret that our reception team did not show the level of care and assistance you rightfully expected. Your comments have been shared with our staff and maintenance team so we can address these issues promptly. We truly appreciate your input and hope to have the chance to provide you with a much more comfortable stay in the future. Sincerely, Anass Front office.
Dear Guest, Thank you for your feedback. We are very sorry for the inconvenience you experienced with the room size, outlets, and especially the air conditioning during the heatwave. We also regret that our reception team did not show the… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewCentrally located
Nothing to report
Dear Guest, Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit. Sincerely, Anass Front office.
Dear Guest, Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff at the hotel were great. As we arrived a few hours early they made it easy to check in and leave our bags in the lobby. When issues were encountered the staff were swift to react. Location was also pretty good considering there is a tramline nearby.
The initial room we stayed in was not clean. There were stains on the floor, the bathroom light was broken and there was a bad smell in the bathroom that was filling the rest of the room. As soon as we told reception they changed our room instantly. While the new room was nicer, the bathroom smell seemed to still be present in the new room. I noticed when I turned on the taps in the bathroom the smell was coming from the water. It could have been an issue with the pipes. Not great when Switzerland has some of the cleanest tap water in the world. The kettle also had mould in it so we couldnt use it for hot water.
Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our team helpful and accommodating, and that our convenient location worked well for your visit. We are, however, truly sorry for the issues you encountered with the cleanliness and bathroom facilities. This is certainly not the standard we strive to uphold. Your detailed observations regarding the room condition and water quality are very valuable, and we have already shared them with our housekeeping and maintenance teams to investigate and address immediately. Please rest assured that corrective actions are being taken. We also regret the oversight with the kettle and understand how this impacted your comfort. Thank you for bringing this to our attention so we can ensure such issues do not recur. We very much appreciate your recognition of our staff’s efforts despite these challenges. We hope you might consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. Sincerely, Anass Front office.
Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our team helpful and accommodating, and that our convenient location worked well for your visit. We are, however, … Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewA fair choice when staying in Geneva for a couple of nights - close to the centre and the airport.
The cleanliness, goodwill of staff, and facilities could rather have been of higher level.
Dear Guest, Greetings from geneva by fassbind Thank you for taking the time to tell us about your experience at geneva by fassbind . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely. Anass Front office.
Dear Guest, Greetings from geneva by fassbind Thank you for taking the time to tell us about your experience at geneva by fassbind . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continu… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClose to public transport The tram stop is just 4 min walk and the bus stop is just outside the hotel Staff is helpful
Dear Guest, Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit. Sincerely, Anass Front office.
Dear Guest, Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We loo… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewIt is convenient to get to/from the train station or airport by transport. It is convenient to get to the center. The room is comfortable. The staff helps if there are requests, but does not take the initiative. We received a public transport pass without any problems before check-out, but it was not offered upon check-in.
We were in the hotel in August, when it was very hot in Geneva (33-35 C). There was only a very warm blanket in the room. The climate control system worked only as ventilation. It was very hot to sleep at night. There was no way to change the blanket. If you arrive with suitcases or a stroller, please note that you will have to lift them manually up the stairs to the basement; there is no possibility to roll them.
Dear Customer, Thank you for sharing your detailed feedback. We’re glad to hear that you found the location convenient for transport and accessing the city center, and that the room was comfortable. We appreciate your positive remarks about our staff’s helpfulness. We apologize for not offering the public transport pass at check-in as this should be part of our standard procedure. Regarding the climate control, we regret that the ventilation system did not adequately cool your room during the hot August weather and that the blanket was not suitable for such conditions. Your comments about the baggage access to the basement stairs have also been noted. We value your observations as they help us improve our service, and we hope to welcome you again with a more comfortable stay.Thank you for sharing your experience. We’re glad you found the location convenient for transport and city access, and that the room was comfortable. We appreciate your positive comments about our staff's helpfulness. Anass Front office.
Dear Customer, Thank you for sharing your detailed feedback. We’re glad to hear that you found the location convenient for transport and accessing the city center, and that the room was comfortable. We appreciate your positive remarks abo… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewRoom is clean and good location
Dear Guest, Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit. Sincerely, Anass Front office.
Dear Guest, Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We lo… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewComfortable and Quiet, Half an hour walk from city centre and free transport pass for the public transport system
Bathroom smelled like sewerage and the pillows were very light so you felt the bed underneath you which was quite hard
Dear Guest, Thank you for sharing your thoughts. We’re pleased to hear you found the hotel comfortable and quiet, and appreciated the convenient location with easy access to the city center and free public transport pass. However, we apologize for the issues you experienced with the bathroom odor and the pillows. We take your comments seriously and will address these concerns promptly to improve guest comfort. We appreciate your feedback as it helps us enhance our services and hope to welcome you again for a better experience. Anass Front office.
Dear Guest, Thank you for sharing your thoughts. We’re pleased to hear you found the hotel comfortable and quiet, and appreciated the convenient location with easy access to the city center and free public transport pass. However, we apolo… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOverall pleasant
The cleaning of the rooms was a bit surface level. Dust layers under the bed.
Dear Customer, We sincerely thank you for taking the time to share your experience with us. We are very sorry that your experience at our hotel was not perfect. We inform you that after your departure, the room has been checked by our housekeepers We inform you that thanks to comments like yours we are improving every day. We hope to have the pleasure of welcoming you to one of our rooms and suites, for an even more memorable experience. Sincerely,, Anass Front office.
Dear Customer, We sincerely thank you for taking the time to share your experience with us. We are very sorry that your experience at our hotel was not perfect. We inform you that after your departure, the room has been checked by our h… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe reception staff were very helpful, and the hotel’s location was very convenient for getting around the city.
We had booked a room with two single beds, but upon arrival we were first given a room with a double bed. After requesting a change, we were moved to another room that had two single beds, but they were pushed together. Despite asking for three days, the beds were not separated. When they were finally separated, there was only a 5 cm gap between them. There were also issues with cleanliness. If the housekeeping staff came while we were in the room, they never returned later to clean. The curtains and other parts of the room were very dusty. Additionally, the lack of air conditioning made our stay uncomfortable.
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that our reception staff were helpful and that our location was convenient for your stay. However, we sincerely apologize for the issues you encountered with the room arrangement and cleanliness. We understand how important it is to have the bedding set up as requested and regret that the beds were initially pushed together and only minimally separated later. We also apologize for the housekeeping inconsistencies and the condition of the curtains and room dust, which fall short of our standards. Regarding the lack of air conditioning, we are sorry that this affected your comfort during your stay. Your comments have been shared with our team to help us improve these aspects moving forward. We appreciate your valuable feedback and hope to have the opportunity to provide you with a better experience in the future. Anass Front office. Anass Front office.
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that our reception staff were helpful and that our location was convenient for your stay. However, we sincerely apologize for the issues you e… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewwe did not eat breakfast at hotel as it is too expensive. we expected to use hotel parking lots, but it was not available during our stay fir 4 days. finding a parking lot was terrible experience. it took min 1 hour to search a lot in the street at nights.
no available parking lot despite it was not informed once booking. when I arrived at hotel, the receiption told us there is no free parking lot in the hotel
Dear Guest, Thank you for taking the time to share your experience. We are sorry that you were unable to enjoy breakfast with us due to the cost, and especially regret the difficulties you encountered with parking. We understand how frustrating it must have been to spend so much time searching for a parking spot, particularly when you were expecting to use the hotel’s parking facilities. We apologize for any lack of information provided at the time of your booking regarding our parking situation. We strive for transparency and should have made the limited availability clearer in advance. Your comments have been shared with our management team so we can improve our communication and work towards better solutions for future guests. Thank you again for your feedback, and we hope to have an opportunity to better serve you in the future. Anass Front office.
Dear Guest, Thank you for taking the time to share your experience. We are sorry that you were unable to enjoy breakfast with us due to the cost, and especially regret the difficulties you encountered with parking. We understand how frustr… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAverage - definitely not 4star
Location not very good - quite basic and parking very difficult
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet the 4-star standard you expected. We strive to provide quality service, and your comments regarding the basic facilities, location, and parking difficulties are valuable to us. We will review your suggestions with our team to identify ways we can improve both our amenities and guest experience. Your input helps us make positive changes, and we hope you’ll give us another opportunity in the future. Anass Front office.
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet the 4-star standard you expected. We strive to provide quality service, and your comments regarding the basic facilities, location, and… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation
Taransportation
Dear Guest, Greetings from geneva by fassbind Thank you for taking the time to tell us about your experience at geneva by fassbind . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely. Anass Front office.
Dear Guest, Greetings from geneva by fassbind Thank you for taking the time to tell us about your experience at geneva by fassbind . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to contin… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewQuiet room with AC, quite good breakfast, minibar. Location a bit remote but accessible by trams and buses. Everything works as expected.
A bit far from the city centre.
Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit. Sincerely, Anass Front office.
Greetings from geneva by fassbind. Thank you very much for your excellent review. I am pleased to read you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. We look forward to … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location
The hygiene, the facilities is old, the elevators are worst I have ever seen, the air condition wasn’t functional.
Dear Customer, We sincerely thank you for taking the time to share your experience with us. We are very sorry that your experience at our hotel was not perfect. We inform you that after your departure, the room has been checked by our technicians. We inform you that thanks to comments like yours we are improving every day. We hope to have the pleasure of welcoming you to one of our rooms and suites, for an even more memorable experience. Sincerely,, Anass Front office.
Dear Customer, We sincerely thank you for taking the time to share your experience with us. We are very sorry that your experience at our hotel was not perfect. We inform you that after your departure, the room has been checked by our te… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified review