Reviews of Hotel Felix 3 stars
Zähringerstrasse 25, City Centre, 8001 Zürich, Switzerland
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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewGood location. Just a few steps away from Zurich station and other places. Pretty clean and nice room.
Reviewed: 6 September 2025 · Stayed in July 2025
Verified reviewReally enjoyed the terrace and very friendly staff
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewGreat location
Room (twin) was tiny; pillows awful; shower head was broken; no air con and the fan could only do so much to move the air so it was very stuffy in the small room
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in July 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewLocation, cleanliness of facilities, staff
Lack of AC
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewLocation good, room is not big but good. It’s clean
None
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewWe have stayed at Felix Hotel before, it’s very central to everything. Train station, shops etc. Staff are very friendly and Patricia was very helpful. Breakfast is great as well. Good variety of food.
No milk in fridge . You have to go down to reception to get an iron and ironing board. Pillows are very soft , you really need to have two pillows. It was very warm in the room - no air con .
Dear Monique Elisabeth Maria, Thank you for taking the time to share your positive feedback regarding your recent stay at Hotel Felix. We are delighted to hear that you appreciated our central location, which indeed provides easy access to the train station and various shops. It is also heartwarming to know that our staff, particularly Patricia, made a positive impression on you with their friendliness and helpfulness. We are pleased that you enjoyed our breakfast offerings and found the variety to your satisfaction. Regarding your comments about amenities, we apologize for the inconvenience of not having milk in your fridge. Additionally, it is our policy that items such as irons and ironing boards are available upon request at the reception for our guests' convenience. We appreciate your feedback on the pillows and will consider your suggestion for future improvements. Lastly, we would like to inform you that our "Doppelzimmer Plus" category does come equipped with air conditioning for a more comfortable stay. We hope to have the opportunity to welcome you back soon, possibly in a different room category that better suits your preferences. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Monique Elisabeth Maria, Thank you for taking the time to share your positive feedback regarding your recent stay at Hotel Felix. We are delighted to hear that you appreciated our central location, which indeed provides easy access to… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewVery noisy outside due to nightlife at times.
Dear Frank, Thank you for your positive feedback regarding your stay with us. We appreciate your comments about the nightlife in the area. As our hotel is located in the heart of Zurich's Old Town, some external noise can occur. However, our well-insulated windows are designed to minimize disturbances, ensuring a restful sleep experience. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Frank, Thank you for your positive feedback regarding your stay with us. We appreciate your comments about the nightlife in the area. As our hotel is located in the heart of Zurich's Old Town, some external noise can occur. However, o… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe staff were all friendly and helpful. The location of the hotel was excellent, and beds were super comfortable. I liked to see that refrigerator and a kettle were both provided in our room.
The London blind on the window needs replacing as several of the lines to pull it up were broken. It needed to be propped up by the window. As a kettle and some coffee/teabags were provided, it would be better if milk or creamer was available also.
Dear Nicky choc, Thank you for taking the time to share your positive experience at Hotel Felix. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of our beds and the amenities provided in your room, such as the refrigerator and kettle. We appreciate your feedback regarding the London blind in your room. Your observation about the broken lines is duly noted, and we will ensure that our maintenance team addresses this issue promptly to enhance guest comfort. Additionally, we acknowledge your suggestion for providing milk or creamer alongside the coffee and tea in the room. We continuously strive to improve our offerings and will consider your feedback as we review our in-room amenities. Once again, thank you for your kind words and valuable suggestions. We hope to welcome you back in the future for another enjoyable stay. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Nicky choc, Thank you for taking the time to share your positive experience at Hotel Felix. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of our beds and the amenities provide… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGreat location, comfortable and clean room, friendly and helpful staff.
Dear Elizabeth, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the attentiveness of our staff. Your satisfaction is our top priority, and we look forward to welcoming you back to Hotel Felix for another pleasant stay in the future. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Elizabeth, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the attentiveness of our staff. Your satisfaction is our top priority, and we look forward… Show more
Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewThe hotel has a very good location in the city center. The room was comfortable, clean, and quiet. Breakfast was good. I enjoyed my stay and hope to return!
Dear Iryna, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us, appreciating our central location, the comfort and cleanliness of your room, as well as the breakfast offerings. It would be our pleasure to welcome you back on your next visit to the city. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Iryna, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us, appreciating our central location, the comfort and cleanliness of your room, as well as the breakfast offerings. It would be ou… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe hotel room was spacious enough to fit 3 adults and was clean. It was also centrally located so we could walk everywhere.
No complaints.
Dear Mariam, Thank you for your kind words regarding your recent stay at Hotel Felix. We are delighted to hear that you found your room spacious and clean, as well as appreciating our central location. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Zurich. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Mariam, Thank you for your kind words regarding your recent stay at Hotel Felix. We are delighted to hear that you found your room spacious and clean, as well as appreciating our central location. Your recommendation means a lot to us… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewCleanliness and very modern. The staff were also friendly
The noise level at night was very loud on the road side of the hotel. We were woken during the night on several occasions with people partying nearby in bars etc
Dear April, Thank you for your kind words regarding the cleanliness and modern facilities at Hotel Felix. We strive to provide a welcoming atmosphere with friendly service. I appreciate your feedback concerning the noise levels at night. Our hotel is situated in the vibrant old town of Zurich, and while we have well-insulated windows to ensure a restful sleep, we understand that external noise can sometimes affect your experience. We hope to welcome you back on a future visit. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear April, Thank you for your kind words regarding the cleanliness and modern facilities at Hotel Felix. We strive to provide a welcoming atmosphere with friendly service. I appreciate your feedback concerning the noise levels at night. O… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location and really friendly staff. Super clean and a big size room! Would definitely stay here again
The only downside was you could hear everything from upstairs which kept us up until about 1am both nights
Dear Amelia, Thank you for your kind feedback regarding your recent stay at Hotel Felix. We are delighted to hear that you appreciated the cleanliness and spaciousness of your room, as well as our prime location and friendly staff. We sincerely apologize for the disturbance you experienced from the noise above. Our hotel is located in the vibrant old town of Zurich, and we strive to provide a restful environment with our well-insulated windows. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Amelia, Thank you for your kind feedback regarding your recent stay at Hotel Felix. We are delighted to hear that you appreciated the cleanliness and spaciousness of your room, as well as our prime location and friendly staff. We sinc… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt is very close to the Zurich HB station and other sightseeing areas. There are lots of bars and restaurants near this hotel. The staffs are very friendly.
Dear Guest, Thank you for your kind words regarding your recent stay at Hotel Felix. We are delighted to hear that our location near Zurich HB and the vibrant surroundings enhanced your experience. Our team takes great pride in providing friendly service, and your appreciation means a lot to us. We look forward to welcoming you back on your next visit to Zurich. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Guest, Thank you for your kind words regarding your recent stay at Hotel Felix. We are delighted to hear that our location near Zurich HB and the vibrant surroundings enhanced your experience. Our team takes great pride in providing f… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThey kindly allowed me to access a room after a very long flight from Australia. Liked having coffee/tea in room (although no milk provided - asked at reception). Excellent location clise to train station but quietish (ask for quiet room).
Breakfast was very ordinary.
Dear Anita, Thank you for your feedback regarding your recent stay. We are pleased to hear that our team accommodated your early check-in after your long journey. We appreciate your comments on the breakfast selection; we strive to offer a variety of regional products to start the day. Should you have specific preferences in the future, our staff would be happy to assist. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Anita, Thank you for your feedback regarding your recent stay. We are pleased to hear that our team accommodated your early check-in after your long journey. We appreciate your comments on the breakfast selection; we strive to offer a… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was very good.
Raising issues with certain members of staff was not easy.
Dear Katharine, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our location. Regarding the room size, we offer various room categories, and our team is always available to assist in finding the most suitable option for our guests. We will also take your feedback regarding staff interactions into consideration, as we strive for excellent service at all times. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Katharine, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our location. Regarding the room size, we offer various room categories, and our team is always available to assist … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified review