Reviews of Birkenhof, Haus Schwänli
2164 Wald, 9100 Herisau, Switzerland
#6 of 13 hotels in Herisau
Guests' ChoiceReview Score
Based on 3 hotel reviews
9.2Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.4
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Facilities
9.0
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Staff
9.5
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Value for money
9.1
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Free Wifi
10.0
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Reviewed: July 16, 2025
Antony
United Kingdom5 Reviews9.0Wonderful- • Family with young children
- • One-Bedroom House
- • Stayed 8 nights
- • Submitted from a mobile device
Quite a lot of flies
Location Tranquility Views
Stayed in July 2025
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Reviewed: July 17, 2024
Lucky
United States12 Reviews7.0“Overall, a good place to stay though some communication issues”- • Leisure trip
- • Solo traveler
- • One-Bedroom House
- • Stayed 8 nights
Window screens would be helpful. It was sometimes hot inside, but I couldn’t open the windows because of the flies. Oven mitts and a bigger cutting board would be helpful. Their two large dogs barked at me relentlessly every time I walked down the driveway and sometimes when I was sitting on the porch of my accommodation. The evening that I checked in, I messaged Anke, saying that I had questions. We agreed to wait until the following day to speak in person. The next day, she was working with her children and animals behind my accommodation. I walked there to say hello, curious to see what they were doing with the goats. I brought my list of questions, in case she had time, but I was ready to wait until later if that worked better for her. She saw the paper in my hand and said that she didn’t have time to answer my questions. I had another seven nights at her place and was reluctant to ask for help again. She didn’t reach out to me to offer to answer questions, perhaps because I speak only English, and she was not enthusiastic about dusting off her English-language skills. I would’ve been happy to use Google translate, if that would’ve worked better for her. As a solo female English speaker who traveled by train and bus, without a car, I’m guessing that some of this review won’t apply to the vast majority of travelers to Herisau Saum, that most other travelers will find the accommodation and the hosts delightful.
The host, Anke, was helpful in answering my questions prior to my stay. I appreciate her support in helping me find the best route via public transportation. Immediately after I arrived, she was friendly in introducing herself, her children, and animals. I enjoyed two conversations with her husband, Nathanael, who was friendly and kind. Her two eldest children were also friendly and kind to me. The little house I rented is lovely. The stairs to the bedroom are steep. The view from the living room and kitchen looks upon trees, their house, and a wee bit of mountains. Hiking in the surrounding area is okay, much of it is walking on the roads. Many thoughtful touches in the accommodation. Having a washing machine was great. It was nice to have candles and a firepit with firewood. The kitchen was well-stocked for cooking and had excellent knives. The underfloor heating was good. The shower was great with lots of hot water. Excellent WIFI, strong and consistent. I don’t have kids, but the place seemed well-appointed for families with small children. As a single woman, I felt safe in the accommodation and in the surrounding area.
Stayed in July 2024
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