It's one of my favourite hotels worldwide. Nothing esle to say

Stayed in July 2025

DIFFICULTY IN FINDING OUR WAY AROUND THE HOTELS 3X BLOCKS & MANY FLOORS

HOTEL IS SITUATED IN 3 BLOCKS & IS DIFFICULT TO FIND ONES WAY AROUND

Stayed in August 2025

Maybe some slippers together with the robes would be good for the spa facilities

Almost everything

Stayed in August 2025

Pillows, too soft.

Room, location, facilities, everything

Stayed in May 2025

Nothing

The best hotel in Switzerland Liked everything Abilio was great and courteous and helpful in every respect

Stayed in May 2025

Nothing

The management were completely flexible in difficult circumstances caused by the exceptional weather, power cuts, road closures etc.

Stayed in April 2025

While we like the chef’s 8+ courses menu at the restaurant Casar Ritz, we thought the service could be improved to be more in line with the gourmet menu

Room Spa Fitness

Stayed in March 2025

We have stayed in this hotel two more times. Some things are consistently very good - service, hospitality. Some others are getting worse. Facilities are aging amd should get a refresh, and the food (breakfast and restaurants) was average.

Stayed in March 2025

Kettle in room!! You also had to pay for tea at the afternoon tea. The cakes were included and were delicious

Hotel great: could do with a kettle in the room, only complaint. Staff were brilliant, especially the bar staff

Stayed in February 2025

When I rang to book a table for dinner I asked for a bath but only got a shower as I was told none were available , however our friends actually got a bath.

There was so much choice for breakfast and it was all delicious

Stayed in January 2025

Nothing

Definitely up there as one of my favourite hotels. Staff were exceptionally helpful and friendly all the way from our receptionist to the bartenders to waiters to piano player. Super charming buildings and interior. Spa comprehensive and delightfully relaxing. Food top notch.

Stayed in September 2024

Room too hot, no option to regulate temperature.

Attentative staff

Stayed in September 2024

Prime location within Saas-Fee 5 stat hotel

Stayed in August 2024

Great spa, good location

Stayed in July 2024

Delicious above and beyond breakfast. Very kind and attentive staff.

Stayed in July 2024

The staff were friendly, accomodating and really helped make it such a special experience. I proposed to my girlfriend whilst we were staying and they really made extra effort to make it memorable including roses and decoration of the room, advice on champagne etc. They have mutliple restaurants on site and the mountain view is stunning!

Stayed in February 2024

It was a bit pricey

Everything, the Spa, the bar ( cocktails are fantastic! Passionfruit caipiroska is a must!)

Stayed in February 2024

Restaurant not at same level of the hotel

Very nice staff , beautiful room very functional, central location , excellent transport service , very well organized SPA and existing cigar room

Stayed in January 2024

The hotel is modern, with great facilities, including a very well equipped gym and a nice SPA. Our room was spacious, comfortable and well decorated (we stayed in 2.501 suite with mountain view). The mattress was of top quality. There are three restaurants in the hotel, we went to two of them (the Caesar Ritz and Del Ponte) and always enjoyed the meals, which were both tasty and creative. Notwithstanding, what we enjoyed the most was the service throughout. It was just exceptional. Ladies at the reception, waiters in the restaurants, hotel car drivers and room cleaning ladies, all made our stay memorable, and we are immensely thankful to them for such a great job. It is not so common. We would full heartedly recommend this hotel and hope to visit it again soon.

Stayed in December 2023

Nothing - only that we stayed too short

Everything was perfect Nice staff, stylish hotel, very warm and accommodating, you couldn’t get a better stay in Saas-Fee

Stayed in November 2023

There could be more waiters in the breakfast area, it took us some time to order our morning cofees.

Great hotel, comfortable, large room and a maginficient spa. the hotel was really close to the lifts and ski rentals which we really appreciated.

Stayed in March 2023

Rooms are modern inside & spacious, several excellent restaurants onsite. Excellent breakfast to get the day started and if half board a 4/5 course evening meal with a great menu. Extensive & varied wine list. Large wellness area & pool, massage available.

Stayed in January 2023

fantastic service and facilities

Stayed in December 2022

Can’t think of one thing!

This is a wonderful hotel, restaurant and spa. The facilities, service and amazing attention to detail are all first class. it’s not inexpensive but you get what you pay for.

Stayed in January 2023