A very small dislike is at bar 55 when ordering gin on the rocks, the glasses were so big with so much ice that it was actually difficult to drink the gin without getting a faceful of ice.

Everything. The room was spacious, it was great to have a fridge and cook area, the pool and spa area were phenomenal. The staff were so nice and helpful.

Stayed in August 2025

Breakfast quality is not at the hotel’s standards. Only served at the room, options are very limited (e.g. one jam flavour at hotel’s discretion, no dried fruit).

Wonderful room, very nice spa, a cool bar, and very friendly staff.

Stayed in August 2025

Friendly staff, great breakfast and location.

Stayed in August 2025

Nothing, it was excellent!

Firefly was in a great location and decorated beautifully. The staff were very helpful and friendly, nothing was a problem and we really loved the breakfast in the mornings.

Stayed in July 2025

Nothing really

Absolutely stunning property and location. The staff went above and beyond and the pool, gym, jacuzzi and sauna were lovely too. Everything was very clean and well designed/laid out. Daily breakfast in our room was lush, and they had an amazing touch when we first arrived, of flip flops and dressing gowns that fit each of us (inc 3 kids of varying ages/sizes!) They also provided a rucksack to use during our stay, which was so helpful because our other bags were full. Nothing was too much! We loved the location - seeing the Matterhorn daily, going for walks in the mountains with our kids, and walking in town too. Not far from two play areas too, and also an amazing play area in Sunnega. Absolutely loved our stay!

Stayed in August 2025

Great place to explore Zermatt

Stayed in July 2025

Nothing, we loved it all.

The apartment was bright, large, clean and homely. It was perfect for our stay and we couldn’t fault anything.

Stayed in July 2025

Surprisingly, the gym is great, well-equipped and well-managed.

Stayed in July 2025

Loved the rooms, the decor, the vibe, the location, the bar…so cute & perfect. An amazing stay!

Stayed in April 2025

Price value a little too high

Flats were nicely decorated and very comfortable- breakfast was excellent!

Stayed in March 2025

Simply amazing! The location was superb, the breakfast every day served to your room made me feel like a queen, the views from the Villa were spectacular. We couldn’t have chosen a better location for our stay in Zermatt….book it!

Stayed in December 2024

Nothing to write. The hotel, town and ski experience exceeded our expectations.

Our experience at Hotel Firefly was perfect. We had an amazing room with 3 spacious bedrooms and 2.5 baths, a convenient kitchen and very comfortable living area. The staff was very friendly and helpful. The best thing was the breakfast delivered to our room every morning. We would select our choices the night before, and a staff member would arrive at our requested time and set the table with a nice matelasse cloth tablecloth and napkins, place settings and all the menu items that we requested. Within an hour or two, someone would come and clean up and remove all the breakfast items. The actual hotel is nicely decorated in Alpine decor and gives a very warm and comfortable feeling. The spa, sauna and indoor pool are fantastic. The location is perfect being a short, comfortable walk into the center of town.

Stayed in January 2025

Location great.. the bar had a great welcoming feel.. albeit we didn't really use it because busy.. Maybe a free drink voucher would have drawn us in.. But the whole stay was brilliant for the whole family.. For the 2nd week we moved to another rated Haus.. Nowhere near the same level of luxury as FireFly..

Stayed in December 2024

I wish they had a restaurant.

The staff! Quaint cute hotel.

Stayed in November 2024

Excellent breakfast served in the room. Good location Great bar Super nice and helpful staff

Stayed in November 2024

We really like your accommodation. It is a complete house. Everything in the accommodation is perfect, beautiful, warm, we like it very much. And your spa is the best. We are very relaxed with your spa. We promise to come back again.

Stayed in October 2024

LOVED THIS HOTEL

Stayed in August 2024

Nothing

Just loved everything about this place. We booked the panorama maxi suite for a group of 6, and it was just picture perfect. The living area was incredibly spacious with Matterhorn views, and the breakfast in your room was amazing. We even asked for things which were not on the menu and they were very kind to provide us with those. The gym and the pool were well equipped. Located just 4 mins away from the Matterhorn cable car. Highly recommend for a luxury experience in Zermatt.

Stayed in September 2024

Everything… the staff were great… bar was fun…massage was exceptional! Our visit to Firefly Inn was an incredible and adventurous experience. The staff stood out for their warm hospitality, making us feel welcomed throughout your stay. The accommodations were top-notch, adding to the overall enjoyment and comfort of the visit.

Stayed in September 2024

We had a very nice stay at Firefly. Very nice sized and comfortable apartment style accomodations. Nice Bar and Spa downstairs. Very nice breakfast spread delivered to the room in the morning. We loved it !

Stayed in July 2024

Beautiful spacious rooms, everything catered for. Spotlessly clean and bright. Within walking distance of everything. Very quiet. Wonderful, generous breakfast. Pool and spa are perfect for the end of the day. Just perfect. Thank you all.

Stayed in August 2024

Nothing

Everything

Stayed in August 2024

absolutely the best stay we had in Switzerland and kicks into the top 3 hotels we’ve ever stayed over last a few years! Friendly staff and super helpful! I don’t wanna leave the hotel once I went in the room!

Stayed in August 2024

Only some rooms can see the Matterhorn. Our view was nice, just in the opposite direction. Spa closes at 9pm.

Great location. You can hear the river. Amazing breakfast in our room. Incredible spa facilities (pool, jacuzzi, steam rooms, sauna, etc). Wonderfully helpful staff. Kitchenette. Bluetooth speaker. Even a dishwasher! Very comfortable bed. Balcony.

Stayed in July 2024