Reviews of FIVE Zurich - Luxury City Resort 5 stars

everything

Nothing

The FIVE Zurich Hotel is a beautiful and modern hotel with great facilities. What truly made our stay, however, was the staff. Georgios at the front desk was fantastic—he was incredibly helpful and made us feel so welcome from the moment we arrived. A true asset to the hotel.

spa and pool was very nice.

food was over priced.

Mainbulding

West wing

The staff was very attentive to every need we had.

many options of restaurants, beds are amazing and very big!

reception rarely available when calling inhouse phone from the room

Very luxurious - our room was as we had imagined. We had upgraded - and the room met our expectations. Our kids room was not what we expected - we had booked for 3 but there was only one large double bed.

Our kids room was too small for them. Twin beds and an extra bed is what we thought we would have got.

The staff were all very friendly and attentive, the room was very clean and beautiful. Catered for family as well as being a fun hotel!

That we didn't get to stay longer!

Nothing

There is absolutely nothing enjoyable about this hotel. Although it claims to be a five-star property, we wouldn’t even rate it as one star. Here is a summary of our experience: 1. Location – The hotel is situated in an area with no access to public transportation. It truly feels as if it’s in the middle of a remote village. 2. Initial Impression – The lobby may look impressive at first glance, but unfortunately, that’s where the positive experience ends. 3. Room Assignment – We were placed in the East Wing, which is extremely inconvenient. Reaching it requires walking what feels like endless corridors, through a poorly lit, maze-like environment that feels unsettling and unsafe. Although staff offered to drive us there, we were told it was just a “2-minute walk,” which was completely untrue. 4. Condition of the East Wing – The facilities are so outdated that it feels like stepping back several centuries. The elevator is tiny—barely fitting one person—making it nearly impossible to move luggage without multiple trips. 5. Room Quality & Complaint Handling – When we raised concerns, we were told that no rooms were available in the main building and that our booking had always been for the East Wing(It was never mentioned that East Wing and Main hotel looks centuries apart-literally and figuratively). While they offered complimentary breakfast as compensation, we weren’t interested in food—we simply wanted a comfortable stay, which they failed to provide. 6. Room Size – The room itself was shockingly small, by far the most cramped we have experienced during our travels in Europe. 7. Overall Experience – We strongly advise against booking this hotel. It is overpriced, misleadingly advertised, and far from the standards of a five-star property.