Reviews of flexymotel Wil
Bronschhoferstr. 2, 9500 Wil, Switzerland
Loading
Guests also reviewed these properties:
Tossa de Mar, Spain
Coise-Saint-Jean-Pied-Gauthier, France
Huangdao, China
Fujiyoshida, Japan
Torrance, United States
Can Tho, Vietnam
Houston, United States
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewExtremely clean and perfect location
No employees. All electronic and difficult to understand on a mobile phone when I called for assistance. Extremely hot with no air conditioning. Had to buy a fan just to sleep
Dear Tim Thank you very much for taking the time to review our hotel. We are very pleased that you appreciated the cleanliness and the central location of our hotel. At the same time, we regret that the high temperatures without air conditioning as well as the difficulties with support via mobile phone affected your stay. Our hotel concept is intentionally designed to be smart and efficient – which is why we do not offer a traditional reception. For urgent matters, however, our hotline is available around the clock; you can find the number both on your booking confirmation and at the check-in terminal. We would like to sincerely apologize for this and thank you for your feedback. We hope to welcome you back again despite this experience. Best regards from the b_smart Team
Dear Tim Thank you very much for taking the time to review our hotel. We are very pleased that you appreciated the cleanliness and the central location of our hotel. At the same time, we regret that the high temperatures without air cond… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewExtremely clean and top location middle of the town.
No employees. All electronic. When I called for questions I got a cell phone and couldn't always understand what was being said. No air conditioning and it was so hot we had to go out and buy a fan just so we could sleep.
Dear Guest Thank you very much for taking the time to review our hotel. We are very pleased that you appreciated the cleanliness and the central location in the heart of the town. At the same time, we regret that the high temperatures without air conditioning as well as the difficulties in communication with the phone support affected your stay. Our hotel concept is intentionally designed to be smart and efficient – which is why we do not offer a traditional reception. For urgent matters, however, our hotline is available around the clock; you can find the number both on your booking confirmation and at the check-in terminal. We would like to sincerely apologize for this and thank you for your feedback. We hope to welcome you back again despite this experience. Best regards from the b_smart Team
Dear Guest Thank you very much for taking the time to review our hotel. We are very pleased that you appreciated the cleanliness and the central location in the heart of the town. At the same time, we regret that the high temperatures wi… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewdirty bed sheets and pillow cases
Dear Marco Thank you very much for taking the time to review our hotel. We are truly sorry to hear that your stay did not meet your expectations. In particular, we would like to apologize that the bed sheets and pillow cases did not meet our standards upon your arrival. This is absolutely not in line with our commitment to cleanliness. We also regret that the lack of air conditioning further affected your stay. We would like to sincerely apologize for this. Thank you for your feedback. Best regards from the b_smart Team
Dear Marco Thank you very much for taking the time to review our hotel. We are truly sorry to hear that your stay did not meet your expectations. In particular, we would like to apologize that the bed sheets and pillow cases did not meet… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation The view out of window Parking facility
Dear Chavda, thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed the location, the view, and the parking facilities. We look forward to welcoming you back soon. Best regards from the b_smart team
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWhen check in issue problem , I called this customers, his attitude is not good
Dear SUI CHU, thank you for taking the time to review our hotel. We are sorry to hear that you were not satisfied with our customer service. We would like to apologize for the bad experience as this doesn't meet our high standards. We look forward to welcoming you back soon. Best regards from the b_smart team
Dear SUI CHU, thank you for taking the time to review our hotel. We are sorry to hear that you were not satisfied with our customer service. We would like to apologize for the bad experience as this doesn't meet our high standards. We look … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation and cleanliness of the room. Parking facilities.
Getting the room card on arrival. The process at the reception kiosk did not function. Had to be done via telephone but that was done very efficiently
Dear Aklima Thank you very much for the great review you gave our hotel. We’re happy to hear that we exceeded your expectations and that you appreciated the location, cleanliness, and parking facilities. We’re sorry that the reception kiosk did not work as expected, but we’re glad our team was able to assist you efficiently by phone. Best wishes from the b_smart team
Dear Aklima Thank you very much for the great review you gave our hotel. We’re happy to hear that we exceeded your expectations and that you appreciated the location, cleanliness, and parking facilities. We’re sorry that the reception kio… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewCoffee to go/honesty bar Location
Bathroom door didn’t lock Check in process was awful
Dear Jeni Thank you for taking the time to review our hotel. We’re happy to hear that you enjoyed the location and our coffee-to-go service. We’re sorry that the check-in did not work as expected. We regret that it was not easy for you and we also appreciate your feedback regarding the bathroom door. We still hope to welcome you back soon. Best wishes from the b_smart team
Dear Jeni Thank you for taking the time to review our hotel. We’re happy to hear that you enjoyed the location and our coffee-to-go service. We’re sorry that the check-in did not work as expected. We regret that it was not easy for you an… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewLocation was great and the bed was comfortable. Free car parking was great. Good support when the on-line check-in didn't work for us.
No Airconditioning which meant windows open to sleep and it was a little noisy. No tee or coffee making, no toiletries and the shower stall was too small. Check-in system didn't work for us and had to call for help Expensive for what was offered
Dear John Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location, comfortable bed, and the free parking. Also, great to know that our team was able to support you when the check-in system didn’t work as expected. At the same time, we're sorry that the stay didn’t fully meet your expectations. We understand that the lack of air conditioning, room equipment, and the noise with open windows may have impacted your comfort. We also take your comments about the shower and value for money seriously – this kind of feedback helps us to keep improving. We hope you’ll consider giving us another try in the future. Best wishes from the b_smart team.
Dear John Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location, comfortable bed, and the free parking. Also, great to know that our team was able to support you when the check-in system didn… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewPlease train your phone staff to be polite. Your speech is rude. I paid for the room with my own money, not for free. You speak like a market vendor. If you don't have customers, you won't get a salary. You don't respect customers and are impolite. I called to ask for advice, not to be scolded
Dear Saknarin Thank you for your feedback. We are very sorry to hear about your negative experience with our phone service. For the tone and manner in which you were addressed, we would like to sincerely apologize. Respectful and helpful communication is very important to us. Best wishes from the b_smart team
Dear Saknarin Thank you for your feedback. We are very sorry to hear about your negative experience with our phone service. For the tone and manner in which you were addressed, we would like to sincerely apologize. Respectful and helpful c… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewLack of reception or contact person.
Dear UDAY Thank you very much for the good review you gave our hotel. We're glad you had an exceptional stay with us. With the automatic check-in, we enable our guests to arrive flexibly at any time of the day or night and to check out quickly. We’re sorry if you missed having a personal contact on site. Best wishes from the b_smart team
Dear UDAY Thank you very much for the good review you gave our hotel. We're glad you had an exceptional stay with us. With the automatic check-in, we enable our guests to arrive flexibly at any time of the day or night and to check out qu… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in December 2024
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewFantastic rooms, comfy and brilliant views
Dear Lyndsay, Thank you for your kind review. We are delighted that you enjoyed our fantastic rooms, comfort, and brilliant views. We hope to welcome you back soon! Best wishes from the b_smart team.
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewParking is for free. If you arrive by car, is impossible to park nearby for check in. You have to follow indications to the park. Once there, ring and announce your arrival and they will open the park gate. There is a supermarket in front of the hotel or you can dine in the Mexican restaurant below.
N/a
Dear Alejandro, Thank you for your feedback. We’re glad you appreciated the free parking and the convenience of nearby dining options. We appreciate your input and will consider how we can make this even clearer for future guests. We hope to welcome you again soon! Best wishes from the b_smart team
Dear Alejandro, Thank you for your feedback. We’re glad you appreciated the free parking and the convenience of nearby dining options. We appreciate your input and will consider how we can make this even clearer for future guests. We hop… Show more