Reviews of Hotel Freihof Swiss Lodge

Good shower. Good location. Good value

Booking two twin beds and being given a double. Lack of cups or glasses for water.

Nothing really.

The hotel is terribly understaffed. When we got there we were faced with a closed door. We learned that in order to check in we had to go to another place which required 5 min driving. They could mention that in the description. We already requested for a baby crib but it was not provided. The manager told us that he can get a crib for us from the cellar but we have to transport it ourselves to the hotel we were staying which required a van. I found that comment berating and irresponsible. It is foolish that the hotel expects the guests to transports furniture for them. In the end we had to sleep really uncomfortably on the same bed. Although we clearly stated that we are two adults and a child and we need a baby crib.

We went to the nearby supermarket for breakfast, which was excellent

We had a room facing the road and as it was warm at night it was a bit noisy to sleep with the windows open. A room on the car park side might work better

The room was very good and with all the facilities we required, good shower, parking area.

Sadly no aircon and our room was road facing with constant traffic. Not the fault of the hotel.

Very well

Nothing

Easy to locate in the town & staff were just wonderful on check in.

A little noise on street.

Top cleaning, very helpful staff. I greatly appreciate being allowed to place my bicycle in the garage, which is video monitored. Could however have hoped for some metal bar where i could have chained my expensive bike too.

The location is just along a traffic road, could not find a way to regulate the room temperature, besides opening the doors, which would be very noisy with all the cars outside. No fan, no fridge, could become a problem when the temperature goes above 30 in the summer. Water fixture is not mounted correctly, moves 20 degrees to each side, upon departure informed staff about this condition, no biggie.

Location and lobby

Lack of hot water

The guy at the reception was so great, helpful and welcoming

Nothing really, was just a bit small

Single room still spacious. Room clean although carpets rather stained. Location good near shops and on very regular bus route.

Room was very hot and road too noisy to keep window open. So interrupted sleep.

The location of the property is very good - bus stop very close, good breakfast options.

1. When cleaning our room, we received only one large towel and 1 small towel although there were 2 of us in the room. This was extremely uncomfortable, as we got back very late in the evening and there was no one to sort it out (there is no direct reception at the property). By looking at number of toothbrushes they would know how many we are there, if nothing else. 2. We asked for separate beds when booking and never got a reply to our request. When we arrived we learned they are completely booked and that it is not possible. Having known that the beds are small and there is only 1 mattress on the bed, I would have chosen a different accomodation. Very uncomfortable sleeping. 3. Plastic cups in the room instead of glass cups.

It was clean

Very hard to get assistance. Wasn’t told that reception was at another hotel. No European charging facilities.

I have not yet received the promised invoice for the accommodation, nor a reply

Nice location and facilities but check-in process is very confusing and difficult to implement

Check in process would have been better

Cheap

Had to check in at different location.

Location ok..

no staff available. No cleaning of the rooms. I complained to the other hotel who managed the property. Still waiting for management to contact me. Been a week now..

Dogs were allowed, which is a huge plus for any hotel.

- check in counter was in another building 800m away - the only parking lot occupied by the nearby construction site - no proper restaurants nor breakfast places within a convenient distance