Reviews of Smart-HOTEL MINUSIO, a Swiss Quality Hotel 3 stars
via Esplanade 6, Minusio, 6648 Locarno, Switzerland

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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was very convenient for a family stay (two separate rooms close connected by a hall), and the staff was very kind and helpful. It Had a nice small pool to refresh and a lovely lake view. It is just a stroll from the lake and Locarno is a beautiful spot
I would have liked to have mini fridge in the room
Cara Carme, we were delighted to meet you and your sons, and we thank you for your feedback. We would have been happy to provide a refrigerator in your room, but unfortunately you did not mention this during your stay. Tanti saluti, Carola Möller, Resident Manager
Cara Carme, we were delighted to meet you and your sons, and we thank you for your feedback. We would have been happy to provide a refrigerator in your room, but unfortunately you did not mention this during your stay. Tanti saluti, Carola … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewExcellent hotel with very friendly staff, Prosecco on arrival, very comfortable bed, lovely balcony, swimming pool and a delicious and varied breakfast. I would definitely stay here again.
Everything was perfect.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewBreakfast was outstanding and rooms super clean
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewSmall and familiar hotel. The hotel staff is really nice and welcoming. The garden, the pool and the breakfast with freshly made products were the best part.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe staff was so nice and did everything to make our stay perfect.
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewSuper
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewFriendly staff
Some breakfast items were not warm e.g. croissants & crepes.
Reviewed: 10 November 2024 · Stayed in August 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 14 September 2024 · Stayed in September 2024
Verified reviewRoom spotless with lovely view from balcony Reception staff really friendly and genuine always ready to help with any queries Bus stop right by hotel and very clean and efficient service into centre Lovely breakfast
Room quite small but not really a problem for us Limited restaurants within walking distance
Dear Louise Thank you very much for the great feedback. The Smart team was very grateful and pleased that you enjoyed your stay with us. There are plenty of restaurants to choose from in Locarno and we are happy that you can easily reach them by bus free of charge. We look forward to welcoming you again soon and wish you all the best from Minusio. Simone Tress Resident Manager
Dear Louise Thank you very much for the great feedback. The Smart team was very grateful and pleased that you enjoyed your stay with us. There are plenty of restaurants to choose from in Locarno and we are happy that you can easily reach t… Show more
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewGreat value for the price, awesome team at the reception, free parking, nice pool and garden.
The garage is too narrow, but outside are enough free parking slots available
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewthe pool is quite nice; the hotel had booked us a parking place for free in the garage and also gave us a free welcome drink. The person at the reception spoke some french and was very helpful.
The room was a bit small with little space to open two pieces of luggage and only one holder. I also found the bath towels too small.
Reviewed: 16 August 2024 · Stayed in July 2024
Verified reviewReviewed: 10 July 2024 · Stayed in July 2024
Verified reviewvery comfortable, clean, fast internet, and I have to give special praise to the staff, which is rare nowadays. care and warm welcome. because of them we will definitely come back for more days. I love IT!!!!!
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Reviewed: 29 June 2024 · Stayed in June 2024
Verified reviewBreakfast was very nice and well presented. Location is good, easy access for buses and safe parking for guests. Loved the small attentions in the room.
Nothing really.
Egregio Signor Barry Thank you very much for the great review, we were pleased that you were able to enjoy your short stay to the full. It is a pity that you did not give us full marks for the overall rating, as you were very generous with the sub-items. We would be delighted to welcome and spoil you again soon. Best regards from Minusio Simone Tress Resident Manager
Egregio Signor Barry Thank you very much for the great review, we were pleased that you were able to enjoy your short stay to the full. It is a pity that you did not give us full marks for the overall rating, as you were very generous with… Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewReviewed: 20 May 2024 · Stayed in May 2024
Verified revieweverything is gut.
Except the toilet is a bit small.
Reviewed: 12 May 2024 · Stayed in May 2024
Verified reviewnice view of the lake, nice outdoor swimming pool, ease to reach Locarno by bus in 7min and Ascona in 20min.
bathroom sink and cabinet need some renovations. narrow parking, breakfast could be of higher quality (eg. omelette)
Dear Georg Thank you very much for the great feedback and it's great that you were able to use the pool. The view of Lake Maggiore is of course unique and we are pleased that you were also able to enjoy it. We are aware that the parking spaces are a bit tight, but we are of course also very happy that our guests have the opportunity to park directly at the hotel. The demand for different egg dishes is very low, as we offer our guests a traditional breakfast buffet with fresh regional products. We would be very pleased to welcome you again soon! Kind regards Simone Tress Resident Manager
Dear Georg Thank you very much for the great feedback and it's great that you were able to use the pool. The view of Lake Maggiore is of course unique and we are pleased that you were also able to enjoy it. We are aware that the parkin… Show more