Reviews of Steinenschanze Charming City & Garden Hotel 3 stars
Steinengraben 69, Vorstädte, 4051 Basel, Switzerland
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewExpensive so we did not have it
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice and clean hotel, close to the center and friendly staff.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff was fantastic - Emilio and Maria were excellent at check-in and through our stay.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff, most helpful and welcoming. Location is quite close to the train station, but could also catch a bus
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt is a very conveniently located (close to the railway station and the city center) hotel. Rooms are comfortable. Staff is helpful. Very good breakfast buffet (including my favorite porridge). Good wifi connection.
It appears that, unlike on the hotel's page, at the booking.com site it is not possible to select backyard rooms. The street-view rooms are sound-proof, but it is not possible to let the window open during the night - the street noise is too loud. Thanks to the staff, I could get for a half of my stay a backyard room, but for the other half I had to move to the street-view one, with a less comfortable sleep as a result.
Dear Tomasz Thank you for your review, which is very important to us. We are delighted that you enjoyed our breakfast, especially our porridge. The standard rooms facing the street are very popular in summer as they are equipped with air conditioning. As you mentioned, the windows are well insulated. Our garden-facing rooms are indeed very quiet. If you would like to book these on Booking.com, they are called "Small Charming Rooms" and "Backyard Charming Rooms". We look forward to welcoming you back and send you our best regards. Michaela Maria Nazarek - Host
Dear Tomasz Thank you for your review, which is very important to us. We are delighted that you enjoyed our breakfast, especially our porridge. The standard rooms facing the street are very popular in summer as they are equipped with air c… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe traveled to Basel with the family for holidays.We were very lucky to find this hotel situated in the heart of Basel,close to most attractions.Michaela,the Manager was great.She welcomed us warmly when we arrived and was so nice.Alex and Eva were also very kind and helpful.Our hotel rooms were very clean,comfortable.The dining room led to a beautiful garden where we sat and relaxed. We really enjoyed our stay.
Everything was great!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff, especially Maria and Ava were wonderful. They helped us get around and figured out transportation and restaurants for us. The garden was awesome and very relaxing!
Everything was great
Dear Linda, Thank you for giving us full marks in your review. We would be delighted if you visit us again soon. Yours sincerely, Michaela Maria Nazarek Host
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff were superb. We want to particularly thank Samuel who served us our complimentary drink at the bar and was an interesting chap who told us a little about Swiss life. The record player in the room made us smile, and though we didn't use it, it was a unique feature, a nice touch. We opted for breakfast in the gorgeous peaceful garden. It was the most glorious variety of food and drink - by far the best we have experienced around the world!
We struggled with the plug. It wasn't very secure in the wall!
Dear Simon Thank you very much for your kind review on Stadthotel Steinenschanze. We are glad that you enjoyed the comfort of the room and facilities and the service of our staff. As you have mentioned, we all give our best to offer an outstanding service in all departments. We do try whenever possible to assist guests with any kind of problems, recommendations or special wishes. We have thank you for the information about the electric socket. We will check it. Looking forward to welcome you in future. Michalea Maria Nazarek Host
Dear Simon Thank you very much for your kind review on Stadthotel Steinenschanze. We are glad that you enjoyed the comfort of the room and facilities and the service of our staff. As you have mentioned, we all give our best to offer an ou… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery clean and nice
Dear Maksym Thank you very much for this excellent feedback! We are very pleased that you enjoyed your stay with us - and report about it! It would be a pleasure to welcome you again with us. Best regards Michaela Maria Nazarek Host
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe areas in the facility was clean and the staff was nice and caring. The location is close to the center area and transportation.
The room itself was quite too small and felt a bit uncomfortable considering the cooling machine to be placed but otherwise it was well equipped.
Dear Gorkem S. Thank you very much for your kind review. We as hotel always use any kind of feedback to improve the quality of our service. We are fully aware, that some of our rooms are smaller than the "standard" in other countries or categories. That is why we match this "disadvantage" with the best service possible and those little things you mentioned (a free welcome drink, free Wireless-LAN Internet and different pillows choice) For those who would like to have more space in the room and bathroom, we recommend to book the large double room. We would be pleased to welcome you any other time. Kind regards Michaela-Maria Nazarek Manager
Dear Gorkem S. Thank you very much for your kind review. We as hotel always use any kind of feedback to improve the quality of our service. We are fully aware, that some of our rooms are smaller than the "standard" in other count… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFabulous stay. Nothing to complain about. Rooms are clean and the staff is incredibly friendly and helpful. Received a welcome drink which was much needed after a long trip to get to Basel.
Dear Dumitrascu Thank you very much for this excellent feedback! We are very pleased that you enjoyed your stay with us - and report about it! It would be a pleasure to welcome you again with us. Best regards Michaela Maria Nazarek Host
Dear Dumitrascu Thank you very much for this excellent feedback! We are very pleased that you enjoyed your stay with us - and report about it! It would be a pleasure to welcome you again with us. Best regards Michaela Maria Nazarek Hos… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewWe had such a wonderful stay! The staff were friendly and helpful, and our room was spotless and well-organised. We loved the coffee machine, the fan, and the radio, not to mention the fantastic shower. They even welcomed us with complimentary drinks! We wouldn't think twice about staying here again. The location is perfect—just a quick 10-minute walk from bus 50 from the airport, or you can take bus 30 from the station, which is really close to the bus stop. Plus, there's a lovely garden where you can relax after a day of exploring. I highly recommend buying a dry bag to join the locals swimming along the Rhine and soaking up the summer sun. It's such a fun way to enjoy the area!
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe welcome drink and snack in the beautiful garden were a lovely touch, and the free city tickets were a pleasant surprise. The courtyard garden was very nice.
The room felt outdated, very hot during the summer night, and the double bed as well as the overall space were quite small. The photos online did not fully match the reality.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast was sn excellent buffet with ala carte extras available. Some tables are in peaceful outdoor garden
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBasel card, garden
Reviewed: 18 August 2025 · Stayed in July 2025
Verified review+ Decent location + Good facilities + Friendly staff + Easy check-in & check-out + Welcome drink was a bonus
- Slightly overpriced - Small room
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewModern fittings, very well designed boutique hotel. Offering the Basel Ticket is a great idea.
Daer Michael Thank you so much for the fantastic review and the top rating! We're delighted to hear that you enjoyed your stay with us and appreciated the modern design of our boutique hotel. We're also glad the Basel Ticket added value to your visit – it's a great way to explore the city with ease. We hope to welcome you back on your next trip to Basel! Warm regards, Michaela Maria Nazarek Host
Daer Michael Thank you so much for the fantastic review and the top rating! We're delighted to hear that you enjoyed your stay with us and appreciated the modern design of our boutique hotel. We're also glad the Basel Ticket added … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff was pleasant and very accommodating. Location was close to restaurants and shops and not too far from sites and tram station.
Long, steep steps down to street to get to things but we found an elevator for parking garage nearby which saved us!
Dear Marjorie We would like to thank you for your kind feedback. Your description of our Hotel is very complete and we don’t need to add any other information! We are glad that you enjoyed the comfort of this room and the service of our staff. As you mentioned, we are very near from the city center and although that we are near from an important street, our windows have a good soundproofing. We have also a wonderful garden where you can enjoy your breakfast or your welcome drink, as soon as summer starts. It would be a pleasure to welcome you again with us With our best regards Michaela Maria Nazarek - Host
Dear Marjorie We would like to thank you for your kind feedback. Your description of our Hotel is very complete and we don’t need to add any other information! We are glad that you enjoyed the comfort of this room and the service of our … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewI was quite satisfied with this hotel. The room was rather large, had a big bed, an armchair, a table, a TV, a wardrobe. Everything was clean and in good condition. Free WiFi worked well. It was sufficiently quiet at night. The bed was comfortable. The bathroom was small, but clean and functional. Air conditioning worked really well in the scorching heat (I visited during a heatwave). The staff was very friendly and helpful. The location is good, walking distance to both the attractions in the old town and to the train station. There are plenty of restaurants on Steinenvorstadt nearby. While the hotel is rather expensive on an absolute scale, this is Switzerland, so everything is expensive. It is quite reasonable compared to other hotels in Basel.
The bathroom was rather small. I found the breakfast overpriced even for Switzerland, so I didn't try it.
Dear Leonid Thank you very much for your detailed and positive feedback! We are delighted to hear that you were so satisfied with your stay – especially with the room comfort, cleanliness, air conditioning, and the friendliness of our team. We’re also glad you appreciated our central location and the good value for money. Thank you for your feedback. We're sorry to hear that you found the price of our breakfast to be high. Aubout the breakfast. Please note that we place great value on quality and primarily use high-quality, locally sourced products. We believe this is reflected in the taste and freshness of our breakfast, which we feel justifies the price. We would be happy to welcome you back again soon! Best regards Michaela Maria Nazarek Host
Dear Leonid Thank you very much for your detailed and positive feedback! We are delighted to hear that you were so satisfied with your stay – especially with the room comfort, cleanliness, air conditioning, and the friendliness of our team.… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything, there was not a single bad thing about the rooms or stay
Nothing
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe Steinenachanze Hotel was perfect for us, close to the city center, very good staff, clean and spacious rooms with great price, beautiful breakfest area with good alternatives to eat.
There was nothing I didn't like in this hotel.