Reviews of ibis Genève Centre Gare 3 stars
10, rue Voltaire, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location near the train station and other Geneva locations.
It was all good!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery close to the train station and city center, good connections with other parts of the city. Quiet and comfortable room. Friendly staff. Storage option, laundromat nearby.
Online check-in didn't work, I was supposed to get my transport card before the arrival but I didn't receive it.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
Luggage deposit facility earlier than check in time,
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location of the property is very good as you’re a few minutes walk from the tram station which connects you throughout the city. Everything was amazing especially the reception staff Eric was very helpful in providing good information about the place and transportation. If you’re going there then ask him about your visit and he will guide you properly. Good thing is that he can speak in multiple languages.
Nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood hotel, value for money. Friendly staff, especially Fateh. Thank you 🙏
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation
Dear Kevan, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciated our location. We hope to welcome you back soon. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Kevan, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciated our location. We hope to welcome you back soon. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Cent… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFairly short walking distance from the main train station. Room was nice and cool on arrival with an effective AC unit. Very comfortable beds and quiet surroundings made for a sound night sleep.
Everything apart from the room seemed to induce an extra cost - water, tea, coffee etc....... It would be nice to have tea/coffee making facilities in the room.
Dear Nick, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the comfort of your room and the peaceful surroundings. However, we understand your concerns regarding additional charges for amenities such as beverages. Unfortunately, our hotel policy does not include complimentary tea and coffee in the rooms, but we appreciate your suggestion and will consider it for future improvements. Thank you once again for your comments. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Nick, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the comfort of your room and the peaceful surroundings. However, we understand your concerns regarding additional charges for amenitie… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery clean and well maintained
Dear Santu, Thank you for your kind words regarding the cleanliness and maintenance of our hotel. We take great pride in providing a well-kept environment for our guests. Your feedback is greatly appreciated. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Santu, Thank you for your kind words regarding the cleanliness and maintenance of our hotel. We take great pride in providing a well-kept environment for our guests. Your feedback is greatly appreciated. Best regards, Ben slimane Cha… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGood location
Nothing
Dear Lakpa, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location. We look forward to welcoming you again in the future. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Lakpa, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location. We look forward to welcoming you again in the future. Best regards, Ben slimane Chaouki Room Divis… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff very nice. Easy walk to river/old town. Clean and bed very comfortable. Good value in an expensive city.
No tea/coffee facility in the bedroom, but when I asked at reception if I could get a coffee, I was told to just help myself from the breakfast area, which was much appreciated. No hair conditioner only shampoo and bodywash.
Dear Ellen, Thank you for your kind words about our staff and for appreciating the comfort and cleanliness of your room. We are glad you found value in your stay with us. We understand that the absence of tea and coffee facilities in the rooms and the limited bath amenities may have been an inconvenience. We appreciate your feedback and will consider it as we strive to enhance our guests' experience. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Ellen, Thank you for your kind words about our staff and for appreciating the comfort and cleanliness of your room. We are glad you found value in your stay with us. We understand that the absence of tea and coffee facilities in the r… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation
Shower drain was not working properly. Fan would have been nice
Dear Krishnan, Thank you for your feedback. We appreciate your comments regarding the value and location. Please know that we take maintenance issues seriously and will look into the shower drain concern. We value your input and hope to enhance your experience in the future. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Krishnan, Thank you for your feedback. We appreciate your comments regarding the value and location. Please know that we take maintenance issues seriously and will look into the shower drain concern. We value your input and hope to en… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewI was placed to awfully dirty room 306. Had to partially clean it myself. At night I could not sleep because of the terribly annoying sound fro the air conditioner (makes it in the sleeping mode). Had to make a scandal with the night receptionist to convince him to move me to another room. He moved me to 202, also horribly dirty and, in addition to that, the smallest on the floor, very non-comfortable, although I am not big. Night receptionist considers that he made me huge favor and I must be greatful to him, maybe untill the rest of my life. Night receptionist wants to much respect to his personality although guests if this hotel are treated worse than the most disgusting insects on this planet. I asked the day receptionist to arrange cleaning of the carpet in 202. If course, nothing was done. He only wanted to move me to another room with no carpet))))) Surprisingly I did not want to waste my vacation to neverending movements between the rooms of this trash hotel.
tar hotel  762+ Overview About Reviews Location Photos Prices Google review summary 4.1 (1,002) Reviews All bedroom36 walk25 public transport17 check in14 +6 Sort by Most relevant Newest Highest Lowest  Alisa Parafilova Local Guide·27 reviews·22 photos Holiday | Solo I was placed to awfully dirty room 306. Had to partially clean it myself. At night I could not sleep because of the terribly annoying sound fro the air conditioner (makes it in the sleeping mode). Had to make a scandal with the night …More     +13  ibis Genève Centre Gare (owner) 2 days ago Dear Alisa Parafilova, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced in your room. Cleanliness is a top priority for us, and I regret that we fell short of your expectations in this regard. I understand how essential a peaceful environment is for a restful night's sleep, and I am sorry to hear about the issues you encountered with the air conditioning and the subsequent room changes. Your comfort is very important, and I regret that the solutions provided did not meet your needs. I will be sure to address your concerns with our team to ensure we improve our services moving forward. Thank you again for your feedback, and I hope you will consider staying with us in the future for a more positive experience. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare  NHL918 Local Guide·53 reviews a week ago New Holiday | Family A great hotel. Medium rooms with good amount of space for belongings. Beds are comfortable. Very new rooms. Service gets extra points as the receptionist was up very early to assist us during check out at 5am. …More  Aaron Eliot 3 reviews a week ago New Business | Solo The only reason I’m giving an extra star is because the service desk staff were excellent. Couldn’t fault them at all!
Dear Alisa, Thank you for sharing your thoughts regarding your stay at our hotel. I genuinely regret to learn about the condition of your rooms and the disturbances you experienced during your visit. Cleanliness is a fundamental expectation we strive to meet, and I am sorry we did not uphold this standard for you. I understand how disruptive noise can be, particularly when it affects your ability to rest. Your feedback about the air conditioning issues and your interactions with our team members is invaluable, and I assure you that it will be reviewed thoroughly to enhance our service. We appreciate your comments as they guide us in improving the guest experience. Thank you for your understanding, and we hope for an opportunity to provide you with a much better experience in the future. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Alisa, Thank you for sharing your thoughts regarding your stay at our hotel. I genuinely regret to learn about the condition of your rooms and the disturbances you experienced during your visit. Cleanliness is a fundamental expectatio… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNearer city centre
Dirty. Beds not comfortable. No fridge in the room. Infested with insects and mosquitoes. Staff very unhelpful.
Dear Muhammad, We appreciate your feedback and are truly sorry to hear about your experience. Cleanliness and comfort are priorities for us, and we regret that we fell short in your case. Your comments regarding our staff will be reviewed. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Muhammad, We appreciate your feedback and are truly sorry to hear about your experience. Cleanliness and comfort are priorities for us, and we regret that we fell short in your case. Your comments regarding our staff will be reviewed.… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewComfiest bed in the world.
Bit awkward to get to.
Dear Grace, Thank you for your kind words regarding the comfort of our beds. We appreciate your feedback about the accessibility and will take it into consideration as we strive to enhance our guests' experience. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Grace, Thank you for your kind words regarding the comfort of our beds. We appreciate your feedback about the accessibility and will take it into consideration as we strive to enhance our guests' experience. Best regards, Ben sli… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe beds were visibly worn down and in a bad condition
Dear Marianne, Thank you for your feedback regarding the condition of the beds. We take such observations seriously and will review our bedding standards to ensure a comfortable experience for our guests in the future. Best regards, Ben slimane Chaouki Room Division Manager Ibis Genève Centre Gare
Dear Marianne, Thank you for your feedback regarding the condition of the beds. We take such observations seriously and will review our bedding standards to ensure a comfortable experience for our guests in the future. Best regards, Ben s… Show more