Nothing

Clean, friendly staff, great breakfast

Stayed in July 2025

I liked everything

The rooms were very comfortable and I slept very well in the very comfortable bed. But the best was the service and the fabulous staff, from the driver who picked us up at the airport to the receptionist to the staff at breakfast- they were all exceptionally helpful. My sister was working early in the morning in the lobby and they came up to her on their own without her asking, and offered coffee. That’s the kind of thoughtful staff they have.

Stayed in August 2025

Nothing!

Beautiful hotel and stunning location

Stayed in July 2025

The room was quite hot so in future we would be sure to book a room with air-con.

Beautiful room. Very spacious. The food was delicious and breakfast great. All the staff were very friendly. Secure parking bonus .

Stayed in June 2025

NA

Location

Stayed in March 2025

2 issues : The hotel has a ski room but it doesn’t have a system to warm and dry overnight your ski boots ; meaning I had to ski every day with wet ski boots - really unpleasant and lately , all the hotels we went had this warming system . The other problem was the temperature in the hotel : an idea to chilly . It would have been really nice if it was a little bit warmer .

The hotel is big but cosy . has its own parking garage (with extra charge) , the staff is friendly and really helpful , we can’t think of something they didn’t handle . The location was perfect for us , center of Gstaad is just around the corner .

Stayed in January 2025

A Gym could have added a feather in the cap.

Hotel is very well located, near the Gstaad market. Staff was very friendly and supportive. Excellent breakfast.

Stayed in December 2024

Our room had a balcony with a beautiful view we enjoyed each night. Room was clean and beds comfortable. Hotel desk staff was extremely helpful regarding recommendations for travel to via bus and viewing Glacier 3000. They even checked the weather radar and told us what time to go and what to expect on our partly cloudy day. They were spot on and that adventure was a phenomenal experience. We did visit the bar and once again met welcoming and very friendly staff. Exceptional stay!

Stayed in October 2024

Bath room and shower to small

Stayed in October 2024

- Not possible to take « demi-pension » for one night, it needs to be for all evenings of the stay which is a non sense for people travelling and visiting the region. - No fitness room

- Central and beds are firm. Decoration is nice a looks new. - Very good breakfast

Stayed in September 2024

Nothing at all

Like going back home

Stayed in July 2024

Location and cleanliness

Stayed in September 2024

Was impossible to close the bathroom door for how it has been built. Plus the door is in glass. See pic

The staff was super kind and friendly. The room is big enough and very clean. The perking very comfortable

Stayed in August 2024

Arrived at 4 pm and room was not ready before 5:30. Nice staff but they did not think for was unusual.

Wonderful location in the heart of Gstaad. Nice restaurant and nice rooms.

Stayed in August 2024

Room nicely furnished. Excellent bread and cheese for breakfast. Very friendly staff.

Stayed in August 2024

Nothing major- 1. Lack of individual AC or heating controls in the rooms was a bit of a downside. 2. At check-in some guests were offered a welcome drink, - we were not.

Wonderful hotel. The restaurant and bar staff were personable and kind. The hotel is in a great location, just a 6-minute walk from town, and features a beautiful, peaceful garden. I also appreciated the complimentary pick-up and drop-off service from the railway station. Very clean rooms. I would definitely recommend this hotel.

Stayed in July 2024

Nice room, good breakfast and restaurant , excellent position in Gtsaad.

Stayed in August 2024

Receptionist at our check in could do with additional training to avoid confusion with the rooms allocated. Also hotel restaurant was closed for a special event.

Excellent bar staff and cleaning team!

Stayed in July 2024

Very nice staff, all, reception and F&B

Stayed in June 2024

A short answer here ... there was nothing I didn't like ... in other words I liked everything !

Comfortable room. Excellent choice of food and drinks at breakfast and top quality service. Great location ... transfer to the station much appreciated.

Stayed in June 2024

Breakfast was excellent

Stayed in June 2024

The room was smaller than expected. We booked a “Junior Suite Alpine” - but the room given to us did not have a L-shaped sofa nor a dining table. For the price, we were expecting a coffee machine in the Suite but there wasn’t any (just a kettle and some Nescafé sticks).

super clean, good location, safe covered parking option (additional 13fr), and good breakfast spread. There is also a kids room on the ground floor and the spa access was a nice addition (although we didn’t get to use it).

Stayed in May 2024

No cooked breakfast (except boiled eggs).

Nice room for 3 (plus a dog), with a mezzanine and a good view on the village and the mountains. Nice sauna, small hamam, coin-operated jacuzzi. The restaurant is quite good, excellent soufflé for dessert.

Stayed in April 2024

Nothing

Cleanness, location, people

Stayed in March 2024