Small shower, which i was expecting because I read other comments. Air conditioning was noisy, but I also expected this so was ok.

Location great, half hour walking to the center, staff is friendly. Payed parking behind the hotel. Comfortable bed. I found it great for a few nights. Rooms is spacious

Stayed in August 2025

No thing

Clean and friendly people

Stayed in August 2025

None.

It was easy to find, and near enough or a short travel or walk to the lake, the city center, train station and other attractions. Place was clean, room was comfortable, and staff were friendly and helpful.

Stayed in August 2025

My only complain is about the shower and the plastic curtains in the bathroom. It makes the bathroom really we while taking shower

The location is great, the staff is really kid. I was able to bring my dog and everyone was super kind and nice. The hotel is also very clean and the room is well equipped with fridge, microwave... really handy.

Stayed in August 2025

The shower head was broken!

The property had useful bike parking with charging station for e-bikes. we appreciated the free public transport access during our two-night stay. The staff were very helpful and welcoming.

Stayed in July 2025

It was a bit loud to the other rooms and the hallway.

Great with the tricino card, great location, nice that we could borrow knives and forks for free, good location and we had a room with a nice view.

Stayed in August 2025

The check in time at 15h30 is a bit late.😔 The check out time 10h30 is abit early 😔 Some of the hotels in Lugano we stayed are more flexible for the check in and out time and free..

The area..not far from the railway station and lake easy accessible by foot or bus. All and all for the price we paid it was fine.

Stayed in August 2025

Small things missing - more places to hang clotches etc.

Wasn’t expecting much - very basic

Stayed in July 2025

- The kitchen is empty

-Location is great - The hotel offers you a free bus and train tickets during your stay - very calm place, good to relax

Stayed in July 2025

They don t change the towels every day. I don t expect the room to be cleanee every day. But new towels and a pickedup trash are needed. Shower was quite small. They need to leave some bigger cups in there, the 2 small ikea glasses were annoying to use.

I really liked the proximity to bus stations, shops, city center, the politeness of the réceptionniste.

Stayed in July 2025

It was hot weather and the air conditioning wasn't able to keep us comfortable. Air movement didn't reach the table area. The lighting was insufficient in the kitchenette and table area. The kitchen sink didn't have a plug so it was harder to wash dishes.

The location was great: close to bus lines and not far from the train station. The front desk people were helpful and friendly. It was great to have laundry option. There were tourist brochures in lobby. Room was reasonably quiet even though facing busy road.

Stayed in June 2025

Although everything is a bit worn in the room, and the rules of the kitchenette are not as straightforward as you might think in the beginning (you can see them only after finalizing your booking, not before). Also, it was quite noisy: both from the corridor and the street.

Decent place to stay for one or two nights. Also, it's nice that there is a kettle and a fridge provided. So, if you want some privacy in comparison with a hostel, it is a good choice.

Stayed in June 2025

If you are a light sleeper, bring earplugs; especially if your room faces the road. But this is a small thing.

Price, location, facilities were all on point. Staff at the front desk was great. Self-service laundry included with room charge, perfect for those who are on longer trips.

Stayed in May 2025

Even though they offer tea/coffee/kitchen facilities you still have to rent a box with cups, plates, cutlery etc. 1st time I have encountered this.

Location, local knowledge from staff who offered a free bus service which helped for going back to station. View of lake from our room

Stayed in May 2025

The room has a mini kitchen, but it no kitchenware, so it was no functional at the end.

Goods facilities, free washing machine, nice staff. They gave us a free transportation pass during our stay.

Stayed in May 2025

The shower area was kind of tiny.

The location was close to the train station (1.4 km) and easy to access to the lake. The staff was helpful and friendly. The hotel offers free Ticino tickets during the stay that were good for city buses and more.

Stayed in May 2025

It is no use having a kitchen without any utensils. Not even a cup to make a cup of tea!

Good location and the bus was very handy. It was a bonus to have free public transport as well

Stayed in May 2025

The only thing I didn’t like is I don’t understand why kitchen utensils, plates, cups, etc come with the room. I knew ahead of time that you had to pay to have those which is fine. I bought bread, cheese, and ham to make a sandwitch and there wasn’t even a plate.

the location was fine, everything was easy to get to by bus. There wasn’t much to do around the hotel besides restaurants but that’s okay because it was more of a relaxing trip for myself. The lake was beautiful. Ate at the snack bar across the street once during the day and it was very good. The staff were really nice and answered quickly to messeges. The bed was also comfy.

Stayed in May 2025

The location was great , close to train station and also to the funicular to Mount San Salvatore and also to Parco Ciani. As per the rooms we had one very small and the other one without a wardrobe. The staff was helpful and that's great If they upgrade a bit this will be fantastic to guests

Stayed in May 2025

No TV Need to rent kitchen equipment if needed. No utensils.

Quirky interior in reception area. Bar /coffee shop (OK Snack Bar) opposite beside BP station. More than a snack bar. Very friendly staff. Easy transit on bus one stop from train station. Ticket for public transport can be obtained through hotel before arrival. Store in Google wallet etc. We walked from station. Large bathroom. Large storage area. Good for lots of luggage.

Stayed in April 2025

Not great rooms

Good location

Stayed in April 2025

A TV in the room would have been appreciated

Check in and check out , location and very clean

Stayed in April 2025

The hotel is comfortable and clean, the location is excellent, but the kitchen is almost empty

Stayed in April 2025

We chose this accommodation because it had a kitchen so we could self-cater. Only AFTER we made the booking did we receive advice that we had to pay an extra 15CHF (that’s $30AUD) for dishes, and pans utensils etc. This could have been advised in the listing in Booking.com.

Stayed in April 2025