Reviews of Matthiol Appartements
Wiestistrasse 32, 3920 Zermatt, Switzerland
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe room is clean and the view from the balcony is very nice.
I could not find the way to get to the apartment by google map even though I put the exact address. Therefore I recommend the apartment owner to put the sign with an arrow on the road or explain on the website in advance for guiding the guests for easy accessbility.
Thank you very much for your kind words about the cleanliness of the apartment and the beautiful view from the balcony. We’re delighted you enjoyed your stay. We also truly appreciate your feedback regarding the directions to the apartment. We understand how important easy access is, especially after a long journey. Your suggestion to add clearer signage or improve the instructions on our website is very helpful, and we will definitely take it into consideration to enhance our guests’ arrival experience. We hope to have the pleasure of welcoming you again in the future! Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you very much for your kind words about the cleanliness of the apartment and the beautiful view from the balcony. We’re delighted you enjoyed your stay. We also truly appreciate your feedback regarding the directions to the apartment.… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewBeautiful view. Nice spa. Basic, adequate cooking supplies.
Thank you for your feedback! We’re happy to hear you enjoyed the beautiful view and our spa facilities. We're also glad the cooking supplies met your needs, though we always appreciate suggestions on how we can improve. It was a pleasure hosting you, and we hope to welcome you back in the future! Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you for your feedback! We’re happy to hear you enjoyed the beautiful view and our spa facilities. We're also glad the cooking supplies met your needs, though we always appreciate suggestions on how we can improve. It was a pleasur… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe apartment is well equipped. It is very spacious and comfy.
We are not able to see Matterhorn directly from the apartment.
Thank you very much for your kind review! We’re delighted to hear that you found the apartment spacious, comfortable, and well equipped. Regarding the view, we understand the disappointment of not having a direct view of the Matterhorn, and we appreciate your honest feedback. We do our best to describe the apartment accurately, and we always encourage guests to reach out with any specific preferences before booking. We hope you had a wonderful stay overall, and we would be happy to welcome you again in the future! Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you very much for your kind review! We’re delighted to hear that you found the apartment spacious, comfortable, and well equipped. Regarding the view, we understand the disappointment of not having a direct view of the Matterhorn, and… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe house is spacious enough with complete facilities, making it ideal for family trips. The staff are warm and friendly.
You need to climb a slope for a few minutes from the main road to reach the room, which can be a bit tiring when dragging luggage. However, most apartments in Zermatt are like this, so there’s not much to complain about.
Dear Haitao, Thank you very much for taking the time to share your feedback. We're so glad to hear that you found the house spacious and well-equipped — and that it suited your family trip so well. It’s also wonderful to know our warm and friendly team helped make your stay even more enjoyable. We truly appreciate your understanding regarding the short uphill walk to the property. As you mentioned, it's quite common in Zermatt due to the alpine setting — but we’re grateful for your positive attitude and thoughtful perspective. We’d be happy to welcome you and your family back anytime! Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Dear Haitao, Thank you very much for taking the time to share your feedback. We're so glad to hear that you found the house spacious and well-equipped — and that it suited your family trip so well. It’s also wonderful to know our warm a… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewApartment that we got was the 4 bed duplex on 4th floor. It was fantastic with view of Matterhorn from the living room
There is a short inclined walk to the apartment. Will not be suitable for wheelchair or very frail person
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the 4-bed duplex apartment and especially the fantastic view of the Matterhorn from the living room — it truly is something special. You're absolutely right about the short inclined walk to the property. While it adds to the charm and views, we understand it may not be ideal for guests with limited mobility. We appreciate you pointing this out for future travelers. We hope to welcome you back again soon! Warm regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the 4-bed duplex apartment and especially the fantastic view of the Matterhorn from the living room — it truly is something special. You're absolutely right a… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewWe recently stayed with our family at Matthiol Apartments in Zermatt for 2 nights from June 1st to June 3rd. We reserved a spacious 4-bedroom apartment on the 4th floor, and overall our stay was amazing for us. The apartment itself was well-equipped, feeling very modern, clean, and truly like a home away from home with everything we needed, especially the full kitchen. A real highlight was catching a glimpse of the iconic Matterhorn right from the balcony – it was absolutely breathtaking! We also appreciated the additional facilities offered in the wellness center in the property premises - this included sauna, steam room, and jacuzzi. The staff were incredibly warm and responsive to our request to needing help with our luggage, making us feel welcomed from the moment we arrived. We found the location to be great overall, offering a peaceful retreat while still providing relatively easy access to Zermatt's attractions with a walk of about 10 mins.
While our stay was overwhelmingly positive, there were a couple of minor points worth mentioning. The apartments are situated on a steep hill, which means there's an uphill walk, sometimes involving stairs, to reach the property. While walking this may not be a major issue, this was a challenge for us given that we had lots of luggage and our party comprised of a toddler and seniors. We had read on this from other reviews, and hence requested for pickup and luggage assistance ahead of time. The property staff were attentive and responsive so arranged for both for us which was a big savior! Also, while the apartments are fantastic for relaxing, if you're looking for extensive evening entertainment right on-site, it might be limited as Zermatt's main attractions tend to close in the early evening. Lastly, these apartments don't have a fan or air conditioning (common in Zermatt) so visiting the city in warmer months may not be ideal. Overall, these were minor issues that didn't detract from our wonderful experience. I'd highly recommend Matthiol Apartments for any family looking for a comfortable and well-appointed base for their Zermatt adventure!
Thank you so much for your kind and thorough review of your recent stay at Matthiol Apartments. We’re absolutely delighted to hear that your family had a memorable time with us and that the apartment felt like a true home away from home. It's wonderful to know that you enjoyed the modern amenities, the full kitchen, and especially the breathtaking Matterhorn view from the balcony—those moments really are special! We're also very glad you were able to enjoy the wellness facilities and found our team welcoming and responsive. Assisting with luggage and ensuring a smooth arrival for you and your group was truly our pleasure. We also appreciate your honest feedback regarding the hillside location and the lack of air conditioning. Zermatt’s terrain can indeed present some challenges, especially for guests traveling with young children or seniors, and we’re happy we could help ease that with our pickup and assistance service. Your note about evening entertainment is also a great point for future guests to consider—Zermatt tends to quiet down in the evenings, which many find peaceful, but it’s good to be aware. Thank you once again for your kind recommendation. We’re so pleased you had a wonderful experience, and we’d be honored to welcome you and your family back anytime for another Zermatt adventure. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you so much for your kind and thorough review of your recent stay at Matthiol Apartments. We’re absolutely delighted to hear that your family had a memorable time with us and that the apartment felt like a true home away from home. It… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe apartment is quite spacious, perfectly for our family(a group of seven) get together. The Matterhorn view from the balcony is absolutely amazing, we enjoyed very much. Also it’s very nice that there is laundry machine available and free to use.
A small complaint is that the air circulation is not good on the second floor of the apartment. It gets quite hot even during the night. My niece ended up sleeping on the couch in the living room. Also, the apartment is suited up on a hill, requires a bit of strenuous stair climbing, so people with knee problem might keep that in mind before your booking.
Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay at Matthiol Apartments. We’re truly delighted to hear that your experience with us was overwhelmingly positive and that you found the apartment spacious, clean, and well-equipped—just like a home away from home. It’s wonderful to know you enjoyed the Matterhorn views from the balcony and made use of our wellness center facilities. We’re also especially happy to hear that our team made you feel welcome and assisted you effectively with your luggage—we always strive to offer a warm and helpful experience from the moment our guests arrive. We appreciate you highlighting both the conveniences and considerations of our location. While the hillside setting does offer a peaceful retreat and breathtaking views, we completely understand it can be a bit challenging with heavy luggage, toddlers, or seniors. We’re glad the arranged pick-up and assistance helped make things smoother for your group. Thank you as well for noting the absence of air conditioning and the quieter nature of Zermatt in the evenings—these are helpful insights for future guests. As you rightly mentioned, these are common features of mountain towns like ours, and we appreciate you sharing them in a balanced way. It was a true pleasure to host your family, and we’d be absolutely thrilled to welcome you back for another Zermatt adventure in the future! Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay at Matthiol Apartments. We’re truly delighted to hear that your experience with us was overwhelmingly positive and that you found the a… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewGreat location! Beautiful apartment
Thank you very much for your review here on booking.com. We are glad to read that you had a pleasant stay with us and it would be our pleasure to welcome you back here with us one day. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you very much for your review here on booking.com. We are glad to read that you had a pleasant stay with us and it would be our pleasure to welcome you back here with us one day. Best regards from Zermatt, Dennis & Mareike Szelkow… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewVery nice location
Thank you very much for your kind review here on booking.com. Your feedback about your stay is highly appreciated and we hope to have the pleasure to welcome you back here with us one day at the Matthiol Apartments. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you very much for your kind review here on booking.com. Your feedback about your stay is highly appreciated and we hope to have the pleasure to welcome you back here with us one day at the Matthiol Apartments. Best regards from Zermat… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewExcellent well equipped apartments very near to the centre!! Loved it!!
Thank you so much for your review here on booking.com. We are very glad to read that you had a pleasant stay with us. It would be our pleasure to welcome you back with us one day in Zermatt. Please do not hesitate to contact us for more information or any reservation requests. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you so much for your review here on booking.com. We are very glad to read that you had a pleasant stay with us. It would be our pleasure to welcome you back with us one day in Zermatt. Please do not hesitate to contact us for more inf… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewAmazing property.
Location was great
Thank you so much for your review here on booking.com which is highly appreciated. We are very glad to read that you had a pleasant stay with us and we hope to have the pleasure to welcome you back here with us one day at the Matthiol Apartments. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you so much for your review here on booking.com which is highly appreciated. We are very glad to read that you had a pleasant stay with us and we hope to have the pleasure to welcome you back here with us one day at the Matthiol Apart… Show more
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in February 2025
Verified reviewThe property itself was amazing
The location being so far from the main road was a little difficult with strollers. There is a section of stairs that would benefit from having a ramp because we had to lift strollers and luggage. However the staff was exceptional and incredibly helpful.
Thank you very much for your kind review and sharing your experience about your stay here on booking.com. We are glad to read that you had a pleasant time with us and we highly appreciate your special mention about our staff at the Apartments. With pleasure we will forward your review to the entire team. For anymore questions we remain to your full disposal. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you very much for your kind review and sharing your experience about your stay here on booking.com. We are glad to read that you had a pleasant time with us and we highly appreciate your special mention about our staff at the Apartmen… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewGreat location and views incredible accommodating staff. Very welcoming unlike some of the towns workers that were gruff and rude to Americans. That needs dealing with as this is a tourist destination. Matthiol was great and lovely people.
The path up with suitcases and ski bags difficult especially for older people the path upwards and then 3 flights of stairs with luggage was challenging so be aware when traveling with older people with limitations and lots of baggage. There is an elevator in the building so that was great.
Thank you very much for your kind review and rating our Matthiol Apartments here on booking.com. Your feedback is highly appreciated and we are glad to read that you had a pleasant stay. Hopefully we have the pleasure to welcome you back here with us one day. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you very much for your kind review and rating our Matthiol Apartments here on booking.com. Your feedback is highly appreciated and we are glad to read that you had a pleasant stay. Hopefully we have the pleasure to welcome you back he… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewBeautiful penthouse apartment with amazing view of Matterhorn. Clean, modern spacious and comfortable. Good location, close to centre, just 5 min walk to ski shop and lifts. Met at train station by staff and shuttle, who helped us in with our luggage.
Was a bit of a climb, up steps, and slope, which was fine for us, but wouldn’t recommend for anyone infirm. Also we were there 5 days, and were told cleaning services were only for those staying 6 nights or longer. However, they did give us extra towels and took away bins, which was fine.
Thank you very much for your kind message and sharing your experience about your stay here with us on booking.com. We are glad to hear that you had a pleasant stay in our Apartments and it would be our pleasure to welcome you back here with us one day. We are very sorry for the confusion concerning the cleaning. Kindly note that cleaning is included for clients who stay longer than 4 nights in our Apartments. But of course we provide you with free towels, bed linen etc on request. The cleaning can also be booked additionally for a supplement of 150 CHF. For anymore questions we remain to your full disposal. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you very much for your kind message and sharing your experience about your stay here with us on booking.com. We are glad to hear that you had a pleasant stay in our Apartments and it would be our pleasure to welcome you back here with… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewIt was comfortable, spacious and user friendly
Kitchen did not have a lot of accessories
Thank you so much for your great feedback about your stay and we are very glad to read that you enjoyed your stay at the Matthiol Apartments. With pleasure we have also forwarded your review to our Apartment staff who highly appreciate your positive words. For anymore questions or reservation requests we remain to your full disposal. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
Thank you so much for your great feedback about your stay and we are very glad to read that you enjoyed your stay at the Matthiol Apartments. With pleasure we have also forwarded your review to our Apartment staff who highly appreciate your… Show more