Reviews of Haus Alpine 4 stars
Brunnmattgasse 17, 3920 Zermatt, 3920 Zermatt, Switzerland

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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewInterior, cleanliness, warm blankets and comfortable bed
Would be good if they can provide a washing machine as well.
Thank you so much for your lovely review. There is a laundry room in the house and information about this was on the first page of the information book in the apartment. You could also have asked me, I would have been more than happy to help.
Thank you so much for your lovely review. There is a laundry room in the house and information about this was on the first page of the information book in the apartment. You could also have asked me, I would have been more than happy to hel… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewThe view was absolutely amazing, near the town and train station. The host was very helpful and kind in assisting us during our stay. She made us feel very welcomed.
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe host Ashley was the key to a perfect stay. She made sure our family had everything we needed.
Reviewed: 14 July 2024 · Stayed in July 2024
Verified reviewEVERYTHING! Warm welcome, lovely comfortable appartement with great view. The apartment is located close to the city centre. The host welcomed us and gave useful recommendations about activities and local food. There were a few things in the kitchen like tea, coffee, oils, salt, pepper, etc. Which makes it very practical to cook your own meals. Simply excellent.
Everything was perfect.
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewEverything
Nothing
Reviewed: 21 May 2024 · Stayed in May 2024
Verified reviewGreat Location and view matterhorn , full kitchen equipment
Reviewed: 3 May 2024 · Stayed in April 2024
Verified reviewWhat a beautiful memory it was. In my opinion, this house in the Alps is the most beautiful house in Zermatt. The house has a magnificent view. Everything has been thought through more than you can expect and has been designed to the quality of a 5-star hotel. The house is spotlessly clean and incredibly comfortable. 5 minutes walking distance to the center. Ashley is a wonderful person, very helpful and warm. You will become like family the moment you meet her. If you are traveling with the Glacier or Bernina Express trains like us, it would be a great idea to stay in Zermatt for a few days and i definitely recommend staying there when you come there.
Nothing.
Reviewed: 25 July 2023 · Stayed in July 2023
Verified reviewA top exeptional appartment, host Ashley was very friendly and very welcoming to us, the best appartment we ever had ! spacious, extremely clean, well equipped all over, amenities of high standard quality, priceless view on the Matterhorn, a short distance walk to the center of the village. Ashley gave a very good guidance what to do and where to visit. Highly recommended
NOTHING !
Reviewed: 18 June 2023 · Stayed in June 2023
Verified reviewHost was very friendly, accomodating and helpful/prompt. Very clean place with the best of the amenities. Exceptional view and a place worth visiting again
None
Reviewed: 10 May 2023 · Stayed in May 2023
Verified reviewGreat location, wonderful view, spacious apartment, host gave some useful tips for activities
Reviewed: 18 April 2023 · Stayed in April 2023
Verified reviewAshley was an extremely friendly host and the nice touches like free hand cream, Soft drinks, Wine, coffee, and cooking amenities…not to mention the lovely Molton Brown products. Although the apartment is on an incline, you have the choice to either take a taxi or walk a longer route with a less steep incline. Nevertheless you cannot expect to visit a gorgeous place like this without a bit of graft…! Thank you, Ashley!
N/A
Reviewed: 13 April 2023 · Stayed in April 2023
Verified reviewExcellent facilities. Perfect for families.
Reviewed: 24 March 2023 · Stayed in March 2023
Verified reviewEverything!
Nothing! We were sad to leave.
Reviewed: 3 January 2023 · Stayed in October 2022
Verified review