Reviews of Hausroc-Zermatt 4 stars
Wiestistrasse 172, 3920 Zermatt, Switzerland
Loading
Guests also reviewed these properties:
Castlegregory, Ireland
Puyallup, United States
Gröbming, Austria
Naples, Italy
Mérida, Nicaragua
Kandy, Sri Lanka
Barth, Germany
Punta de Mujeres, Spain
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewExcellent self catering
Thank you for your appreciation.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewNice host and clean room with great view
Nothing
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe accommodation is very nice, clean and equipped exactly as you imagine, the view of the Matterhorn from the window is breathtaking.. Thank you for your stay and we will be happy to come back to you. Beautiful place!!!
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe balcony view from the apartment, which we can see the Matterhorn clearly. Overall, the apartment was quite cosy.
There are too many pictures and decorations.
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewSpacious well appointed condo with fun local decor. Welcome basket a nice touch!
The housekeeper who let us in did not speak English. Hard to communicate with our questions.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewThe hosts were always quick to respond and very helpful. The place is clean and conveniently located near the train station. We loved this place and would stay here again!
Thank you for your comment. We do appreciate the people feeling well in our place with the beautiful view and nice situation in Zermatt!
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe house was very clean, neat and the interior was so good! The instructions given to find the house was very clear. Will stay here again if ever to comeback in Zermatt. Recommended👍🏻
thank you for your comment and happy if you come back !
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewAmazing stay in such a perfect location with beautiful views of the Matterhorn. Apartment was beautifully decorated, comfortable and clean. Owner was very kind and helpful. Would definitely stay here again and I will be recommending to friend and family.
No negatives
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewVery well organized, clean and with a lot of space fits 4 comfortable!
No complains
Thank you for your comment. We are happy when the clients appreciate our apartment. Welcome back anytime Claude and Virve, the owners
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewNew room, Full facility, Rapid response from owner.
Thank you for your very positive feedback! Were so happy that you had such a nice stay in Zermatt and in our apartment! The wellbeing of our guests is our priority. Excellente continuation of your trip and wellcome back to Zermatt again some day! Best regards, Virve
Thank you for your very positive feedback! Were so happy that you had such a nice stay in Zermatt and in our apartment! The wellbeing of our guests is our priority. Excellente continuation of your trip and wellcome back to Zermatt again so… Show more
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewWe never knew to expect that the apartment we got (No 9, owner Claude), would be the most magnificent place we ever stay. We can see Matterhorn beautifully from the balcony, and even from our bedroom. Waking up in the morning with Matterhorn view is unforgetable. Not to forget the very kind Mr Claude as the owner always checks in and send us guide message. Also Mrs Zenep who was very kind to welcome us and help us to book a taxi for very early morning. Superb place. Beautiful design and lots of ammenities. There is no complaint. Love the place and definitely recommended for all visitors of Zermatt.
None
Thank you for your kind coments. We hope you can experience an other time our place and services. Claude and Virve, owners
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewEverything, literally! Both bedroom and living room/balcony have Mt Matterhorn view - it was so nice lying on the bed and sofa looking at this amazing mountain. The kitchenette is well-equipped. The interior design is great and comfy. There’s no washing machine but the heating system can dry out washed clothes easily. Definitely recommend to stay a few nights with Hausroc when in Zermatt.
Nothing
Hi, thank you very much for your nice comments. We are always happy to know the visitors appreciate our home and the place Zermatt. Come back when you have the opportunity. Our cleaning lady is working hard on keeping the apartment in a perfect state. In fact we have a dish washer in the kitchen, a small one that cleans very well, but it is in the same color and you did not even see it, it seems. Valuable for your next visit. Virve and Claude, the owners.
Hi, thank you very much for your nice comments. We are always happy to know the visitors appreciate our home and the place Zermatt. Come back when you have the opportunity. Our cleaning lady is working hard on keeping the apartment in a per… Show more
Reviewed: 4 September 2024 · Stayed in September 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewWe were early for check in but they let us drop our bags in the room. Appreciated the support with young kids.
Hi, we are happy you had a good experience in our place with the possibility to leave your luggage in the room. It can not be done all the time but we notice the cleaning lady was helpful and you have appreciated the flexibility. Hopefully you will remember Zermatt with nice memories. Come back when you can. Claude and Virve, the owners.
Hi, we are happy you had a good experience in our place with the possibility to leave your luggage in the room. It can not be done all the time but we notice the cleaning lady was helpful and you have appreciated the flexibility. Hopefully… Show more
Reviewed: 18 August 2024 · Stayed in July 2024
Verified reviewSuperb location, Great view of Matterhorn, Close to the station (within walking distance). The kitchen is fully equipped.
Hi, nice you have appreciate our apartment, we hope you will remember your stay in Zermarr. Claude and Virve, the owners
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in June 2024
Verified reviewReviewed: 11 July 2024 · Stayed in July 2024
Verified reviewThe location is good. I can see Matterhorn from the bed in the bedroom.
If can communicate via WhatsApp will be better.
Thank you for your comments and very happy you have enjoyed our place, Virve and Claude, the owners