Reviews of Heart of Bern
Rathausgasse, 39, Old City of Bern, 3011 Bern, Switzerland

Loading
Guests also reviewed these properties:
Indianapolis, United States
Santa Barbara, United States
Lindau, Germany
London, United Kingdom
Manila, Philippines
Beauvais, France
Port Macquarie, Australia
Catania, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe apartment was ideally located. We really enjoyed staying there, and the neighborhood. The apartment was clean, comfortable and our host Valerie was available and very helpful. If we come back to Bern we would stay there again!
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe location was great & the flat was clean & airy and had all the facilities we required.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewVery comfortable stay in the heart of Bern. In the center of all the going out. Which was wonderful. But also quite noisy. We closed the windows for the night so we could sleep quietly . The apartment had everything we needed. Plus laundry in the basement
Noisy neighborhood
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewClose to Railway Station
Extremely noisy at night from restaurants and early morning from delivery/rubbish trucks. Could not open the window. No seating other than a couple of dining chairs. Apartment was not clean, smelly towels and sheets, leftover food from previous guests in dirty fridge. Was not allowed to check in until exactly four pm. Stressed cleaner was abusive but Valerie assured me she would address this issue with the cleaner so it hopefully will not happen again
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewGreat location, comfortable bed, well stocked kitchen with coffee.
Manager not accessible, apartment had just one noisy, weak fan for cooling. Perfect location during the day but boisterous crowds below on weekend nights.
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewA cosy apartment which is well equipped. The coffee pods were much appreciated. Lovely comfy bed and a great shower. It is on a lively street with lots of bars and restaurants but quietens down early. Very central. Valerie is an excellent host. Would highly recommend
Nothing
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewGreat location, clean and comfortable apartment. Lots of great bars a few steps away from the front door, and a short walk to the bear park and river.
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewThe location was wonderful@ the room was light and airy.
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewAmazing place, location, very friendly Host! Highly recommend!!!
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewLocation was great, bed was very comfortable and all the little extras that Valarie put into the apartment was really appreciated and says a lot about what a caring person Valerie is .. Really enjoyed our stay .. 💐
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewLovely cosy atmosphere in the heart of the city. Short walk to the station and main attractions.
I liked everything
Thank you Sunil for being my Guest, again. It is always a pleasure hosting you.
Reviewed: 14 February 2025 · Stayed in December 2024
Verified reviewReviewed: 10 February 2025 · Stayed in January 2025
Verified reviewDefinitely a place worth staying! A mono-ambient flat with a bed, kitchen, coffee machine, fridge, washing machine in the cellar, etc. located 2 minutes away from the Old-town clock (tourist attraction) and right in the center of the whole city. Bus service to the center and train station is a 3-minute walk from the apartment. It was clean, warm (we went during winter) and the host was very kind not only guiding us through the use of the apartment itself but she also gave us tickets to the bus station for free as added gift! We had to extend our stay one more night and the process was as easy as sending her a message! I will book this one again if we visit Bern next year!
Everything was great! Perhaps the access which is located in a small inner-cut of the facade between to buildings but it isn't really a problem once you find it!
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewPerfect location literally in the heart of Bern. Good to have all essentials supplied for the kitchenette and the bathroom
There was nothing to dislike
Reviewed: 6 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewExcellent location truly in ‘heart of Bern’! Valerie was very easy to communicate with, very responsive in lead up to and during stay. Studio apartment thoughtfully supplied with bathroom and kitchen essentials - very handy spices and oil for cooking in the apartment. Clean and comfortable stay.
No issues for us, but note apartment is on second floor with no elevator, if you have mobility issues or heavy luggage.
Reviewed: 7 October 2024 · Stayed in September 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewThis is the second time we have stayed here in 5 years. As before, the room was clean and easy to use. Valerie was sincere in her response to the malfunction of the vacuum cleaner.