Reviews of Herisau Swiss Quality Hotel 3 stars
Bahnhofstrasse 14, 9100 Herisau, Switzerland
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewSpacious room, comfortable beds. Very clean facilities. Sauna and hub were very nice. Friendly staff at breakfast. Great choice at (continental) breakfast
We had an exterior room, outside of main Hotel building which we didn't know when booking. No kettle in room/kitchette. Room description stated cooking facilities which was misleading - if you intend to make tea or cook,perhaps check with Hotel when booking.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSize of the room
No AC
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay eventhough we don't have an air conditioning and hope to see you again very soon. Sincerely, Sandra Diem, general manager with team
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewEverything
Nothing
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandra Diem, general manager with team
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewLocation to train station Room was a great size Great shower
No staff available after 11am on a Saturday. Doesn't mention this on website. Only after you book.
Dear Guest, Thank you for taking the time to share your feedback. On our website we have our opening hours: weekend closed. These means that no service or front desk staff is available at the weekend after breakfast time and check-out time ends. Nevertheless there is staff in the hotel. We have 24hour telephone support. You can just call the front desk and also the housekeeping is the whole day in house. Sincerely, Sandra Diem, general manager with team
Dear Guest, Thank you for taking the time to share your feedback. On our website we have our opening hours: weekend closed. These means that no service or front desk staff is available at the weekend after breakfast time and check-out t… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation of the hotel was good for commuting to nearby St Gallen for the Euro's. Parking was convenient. The rooms were clean and tidy, with plenty of space & well presented. The breakfast was good once we had understood how it was delivered/presented. The staff in reception were friendly and helpful, as were most staff, and we were made to feel most welcome.
Electronic key did not function on our late return to the Hotel - it took quite a long time for this to be sorted since there was no one at reception. The lady at breakfast was not helpful and somewhat abrupt/unhelpful which was unfortunate - she made us, and other pople from Wales, and UK feel uncomfortable (we are multilingual so it is unlikely it was just the 'language barrier'"Manieren machen einen Menschen aus") The hotel itself was very expensive for one night - perhaps they were cashing in on the Euro's being held nearby.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewStaff were very helpful. Car parking was free and fine.
Restaurant closed at 2.00 p.m. no evening meal. No tea or coffee facility in the room. No air con, room was very dark.
Dear Guest, Thank you for taking the time to share your feedback. We are a little bit disappointed to get such a bad ranking for things we declare in advance not to have. It's true, we don't have air conditionning and the restaurant is only open for breakfast and lunch, but this every guest knows in advance bevor booking and shouldn't be a reason to tell us, that we are making a bad job. We try every day to give our best within our posibilities. We have coffee and tea facilities in the rooms but only in the superior rooms as described on our website when you make a reservation. Nevertheless, we hope to welcome you again. Sincerely, Sandra Diem, general manager with team
Dear Guest, Thank you for taking the time to share your feedback. We are a little bit disappointed to get such a bad ranking for things we declare in advance not to have. It's true, we don't have air conditionning and the restaurant is … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewWe enjoyed the use of the spa facilities. The room was very big and spacious with a mini bar. Location is a 5 min walk from the local train station, with shops nearby.
Breakfast was limited choice for such a high price. Staff do not man the hotel on weekends.
Reviewed: 21 June 2025 · Stayed in April 2025
Verified reviewA pleasant surprise in this little town close to St. Gallen. Good rooms with everything you need at a very reasonable rate. Close to train station.
Nothing.
Dear Guest, We thank you very much for your beautiful review. We are very happy to have surprized you. Hoping to welcome you very soon again in our hotel, we remain With best regards. Sandra Diem, general manager with team
Reviewed: 29 April 2025 · Stayed in February 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 October 2024 · Stayed in September 2024
Verified reviewLocation Staff was friendly Facilities in hotel were good
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewReviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewStaff. Location
Dear guest Thank you very much for your excellent rating. We appreciate that you enjoyed your stay in our house. We hope to see you soon again. Kind regards Sandra Diem, general manager with team
Reviewed: 16 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 July 2024 · Stayed in July 2024
Verified reviewReviewed: 2 June 2024 · Stayed in June 2024
Verified reviewThe staff was super friendly and the room was very vlean
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandra Diem, manager
Reviewed: 11 May 2024 · Stayed in May 2024
Verified reviewThe service at the front desk was polite and reliable. It was nice that the room was spacious and clean despite its old appearance. The contents of the minibar were also cold.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are a little bite confused about your comment: "its old appearance" since we renovated all rooms 7 years ago and we still find them modern. Can you tell us what you find old-fashioned? We always try to improve and to learn what our guests would appreciate. We hope to see you again very soon. Sincerely, Sandra Diem, manager with team
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are a little bite confused about your comment: "its old appearance" since we renovated all rooms 7 years ago and we still find them modern.… Show more
Reviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 27 February 2024 · Stayed in February 2024
Verified reviewReviewed: 21 September 2023 · Stayed in August 2023
Verified reviewRoom size, Wellness area, breakfast
Busy road
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandra Diem, manager with team