Reviews of Hotel des Alpes 3 stars
Promenada 45, 7018 Flims, Switzerland
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Reviewed: 6 April 2025 · Stayed in January 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in January 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewLocation
Extra 120 CHF for my 7 year old daughter to stay with me when I had booked a double room. Extra 4 CHF for pool towels. Underground parking without lift. Dirty ski room. Unfriendly personel just saying no to restaurant reservation hours (only at 18h or 20:15h, both too early or too late for families) and restricting pool usage (“adult only after 18h”). I used to stay here often but seems new “management” has destroyed the good intentions and added extras to everything.
Grüezi Jorge We are very sorry that you have so many criticisms about your stay. Would you like to contact us directly to clarify the matter? We look forward to hearing from you. We would just like to point out that you have booked a double room for single use and we have added the charges for a second person. Kind regards Your Des Alpes Team
Grüezi Jorge We are very sorry that you have so many criticisms about your stay. Would you like to contact us directly to clarify the matter? We look forward to hearing from you. We would just like to point out that you have booked a double… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewAmazing staff, great pool and lovely rooms.
Dear Pascal Thank you very much for your great feedback! We are delighted that you were so satisfied with our team, the pool and the rooms. Your praise motivates us to continue to do our best. We hope to welcome you back soon! Your Des Alpes Team
Dear Pascal Thank you very much for your great feedback! We are delighted that you were so satisfied with our team, the pool and the rooms. Your praise motivates us to continue to do our best. We hope to welcome you back soon! Your Des Alpe… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewGreat location & facilities and the Italian restaurant in lobby is top notch! Reserve dinner early however!
Thank you for your positive feedback! We are delighted to hear that you enjoyed our location and amenities. It’s especially wonderful to know that you found our Italian restaurant in the lobby to be first-class – our team there will be thrilled to hear your kind words! 😊 Thank you also for your suggestion to reserve dinner early. We’ll be sure to share this tip with other guests so they can enjoy a great dining experience as well. We look forward to welcoming you back soon! Best regards, Your Des Alpes Team
Thank you for your positive feedback! We are delighted to hear that you enjoyed our location and amenities. It’s especially wonderful to know that you found our Italian restaurant in the lobby to be first-class – our team there will be thri… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 October 2024 · Stayed in September 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewVery nice hotel, not modern but cosy and confortable.
Dear Anne Thank you very much for your great review! We are delighted that you enjoyed our breakfast and the pool so much. It's great that you also appreciated the cosy and comfortable atmosphere of our hotel. We look forward to welcoming you back soon! Your Des Alpes Team
Dear Anne Thank you very much for your great review! We are delighted that you enjoyed our breakfast and the pool so much. It's great that you also appreciated the cosy and comfortable atmosphere of our hotel. We look forward to welcomi… Show more
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewAll perfect, very friendly staff, really good italian restaurant and facilities. Highly recommended.
nothing
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewGreat location, nice rooms, good breakfast times! Very nice place
Extra charge for bathrobes even for hotel guests. It’s not a big deal, but it feels like it shouldn’t be.
Dear Bistra Thank you for your great feedback! We’re glad you enjoyed the location, beautiful rooms, and convenient breakfast times. The extra charge for the bathrobes is an eco-fee we’ve introduced to use more environmentally friendly materials and support sustainable practices. We hope for your understanding and look forward to welcoming you back soon. Kind regards
Dear Bistra Thank you for your great feedback! We’re glad you enjoyed the location, beautiful rooms, and convenient breakfast times. The extra charge for the bathrobes is an eco-fee we’ve introduced to use more environmentally friendly mate… Show more
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewThere was nothing left for breakfast 2 hours before the end of the service
Dear Philippe Thank you for your feedback. We are very sorry to hear that there was nothing left for breakfast two hours before the end of service. This does not meet our standards, and we will address this immediately to ensure it doesn't happen again. We hope to welcome you back soon to show you that we can do better. Your Des Alpes Team
Dear Philippe Thank you for your feedback. We are very sorry to hear that there was nothing left for breakfast two hours before the end of service. This does not meet our standards, and we will address this immediately to ensure it doesn… Show more
Reviewed: 23 June 2024 · Stayed in June 2024
Verified reviewReviewed: 30 April 2024 · Stayed in February 2024
Verified reviewThe hotel is great. it is located right next to the ski bus stop and the ride to the ski lifts in Flims takes around 5 minutes. There is a car park available, but you have to pay for it additionally, we were a little bit surprised about it since no one told us about it when we were checking in. The spa area is very nice however is is composed of two parts - the first renovated area with a few sun beds where a pool is located and the second one where there is a sauna, cold bath and a few more sun beds.
We weren't informed that you have to pay for the car park additionally. You have to pay additionally for the towels for the spa area every time you want to have them changed. Kids shouldn't be allowed in the spa area where sauna was located, in theory it was a rule and it was written od the doors, but no one cared. First of all they were loud and secondly we felt uncomfortable sitting naked in a sauna with kids.
Reviewed: 5 April 2024 · Stayed in April 2024
Verified reviewReviewed: 3 March 2024 · Stayed in March 2024
Verified reviewVery clean, swimming pool and sauna included. 2 bus stops from Flims ski lift (free bus).
Massive pillows were unsupportive. Otherwise excellent.
Reviewed: 22 February 2024 · Stayed in January 2024
Verified reviewReviewed: 18 February 2024 · Stayed in February 2024
Verified reviewReviewed: 17 February 2024 · Stayed in February 2024
Verified reviewSuper Service! Fantastisch 🤩
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