Reviews of Hotel Palafitte 5 stars
Route des Gouttes d'Or 2, 2000 Neuchâtel, Switzerland
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewOur child received attention and presents from the staff. The interior of the room / appartment was beautiful. The jacuzzi was fun.
The room was a little too warm at night despite the air conditioning. Other than that, everything was perfect.
Dear David, Thank you for sharing your lovely feedback after your stay at Hôtel Palafitte. We hope that we will have the opportunity to welcome you again in the future. Best regards, Pia Fortunato, Front Office Manager
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewgreat location
room not ready at check in. Parking lot overfilled
Dear Oliver, Thank you for taking the time to share your impressions following your stay at the Hotel Palafitte. We are delighted to read that the location of the hotel, the comfort of your pavilion, and the quality of the welcome contributed to making your experience a pleasant one. We have taken note of your comments regarding the availability of the room upon arrival and the parking. Rest assured that these comments are valuable in helping us adjust our services and improve the comfort of our guests in the future. Your feedback on the facilities, cleanliness, and value for money will also be taken into consideration in our continuous improvement process. We look forward to welcoming you back soon to the shores of Lake Neuchâtel. Pia Fortunato, Front Office Manager
Dear Oliver, Thank you for taking the time to share your impressions following your stay at the Hotel Palafitte. We are delighted to read that the location of the hotel, the comfort of your pavilion, and the quality of the welcome contrib… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation, service, lake view
Some facilities could be updated. Price is too high for the room renovated (or built) in the 2000-s
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in April 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewWe stayed during a heat wave and consequently have a lake ensuite was fantastic. The rooms on the lake had screen door (in addition to the normal glass ones) so you could hear the lake wild life (birds etc) waking up in the morning. The views across the lake to the high peaks of the alps are fantastic.
The gym was a short walk from the main reception which in bad weather would not be so great. But that is my only complaint.
Dear Jonathan, Thank you very much for your rate and comment. We are looking forward to welcoming you again soon ! Pia Fortunato, Front Office Manager
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified reviewThe view and location. The feeling of sleeping on the water villa is a particular experience for sure.
Needs a better cleaning, lots of insects and spider webs, that was back in mid of April, cannot imagine summer. Also needs a total renovation, feels outdated in general. Was chic in the beginning of 2000, not now. Overall it is a 4 star hotel. Also, it was my partner’s bday and the hotel only gave a general, very little bday card. So greedy for a 5 star hotel.
Dear Elisabeth Thank you for taking the time to share your experience at Hotel Palafitte. We are delighted that the location and view helped to make your stay memorable. However, we are sorry to hear that the cleanliness and condition of the facilities were not up to your expectations. Our team strives every day to preserve the environment close to the lake while maintaining the high standard our guests expect. We look forward to welcoming you back to the shores of Lake Neuchâtel and thank you for your constructive comments. Pia Fortunato, Front Office Manager
Dear Elisabeth Thank you for taking the time to share your experience at Hotel Palafitte. We are delighted that the location and view helped to make your stay memorable. However, we are sorry to hear that the cleanliness and condition o… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe location was amazing. We enjoyed having a dive in the lake from our room! The staff were very friendly and welcoming. The fun part was going to the pavillon with a golf cart!
Some renovations could be done.
Dear Lara Charlotte, Thank you very much for your rate and comment. We are looking forward to welcoming you again soon ! Pia Fortunato, Front Office Manager
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe stay was wonderful, the staff very polite and available. Impeccably clean room with a unique view. Our 7 years old daughter loved the room and we'll definitely be back.
The room doesn't have 100% blackout. For people who are more sensitive to light, this can be a problem.
Dear Mrs Cibelle, Thank you very much for your rate and comment. We are looking forward to welcoming you again soon ! Pia Fortunato, Front Office Manager
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewArchitecture was lovely, the stuff were friendly, and the place good situated 😊
I loved everything about the place ..
Dear Mrs Seyram, Thank you for sharing your lovely feedback after your stay at Hôtel Palafitte. We hope that we will have the opportunity to welcome you again in the future. Best regards, Pia Fortunato, Front Office Manager